Family-owned wine delivery service. Huge range of award-winning, small-batch wines. Personalized cases. 100% money-back guarantee.
Written by the business, not verified by us.
Is Laithwaites Wine USA legit?
Laithwaites Wine USA (laithwaites.com) has a 4.5 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is excellent. 88% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Price, Quality. Last updated 2026-08-28.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional wine selection and the great overall value for money offered by the company through very reasonable prices. People truly enjoy exploring the diverse, interesting and delicious varieties, noting that placing orders online is simple, efficient, and extremely convenient.
However, some people mentioned frustrating issues with delivery services, such as packages arriving late, missing signature windows, or delivery attempts failing unexpectedly. A few customers also noted occasional frustrating mistakes with their orders, like receiving the completely wrong items or facing unexpected extra delivery charges.
Auto-generated from all reviews of this business. For reference only.
This company advertises 3-day delivery Don't believe it!
it's a bait and switch and I had a ruined party, because of it.
Reply from Laithwaites Wine USA2026-07-08
Hello and thank you for letting us know. We're sorry for the disappointing delivery experience. It looks like when your order was placed, an estimated delivery window of July 3rd through 5th was provided, and your order was on track to meet this estimate until a request was submitted to FedEx to hold the delivery for pickup.
Pickup requests can cause a delivery to experience a delay while it's being routed to the pickup location, and FedEx should notify you that this is a possibility while submitting the pickup request. We're sorry if this didn't happen. We have submitted a complaint on your behalf and will follow up with FedEx to ensure that this doesn't happen in the future.
Thank you,
Customer Service
They changed my subscription without authorization
Signed up for club that advertised as "every 3 months" but somehow it converted "magically" into an every month thing. Customer service tried to explain it away as "being included" but that is not what I ordered. Cancelled and suggest not giving money to shady businesses like Laithwaites.
Reply from Laithwaites Wine USA2026-07-30
Hi Justin, thank you for reaching out and we apologize for any inconvenience. The extra delivery you received in May was your Summer Holiday delivery, a special collection of wines offered to our regular customers as we often find that our customers need extra wine around the holidays. This is explained in the terms to which you agreed when placing your introductory order. We send a mailer with instructions for opting out approximately 6 weeks before the order began preparing, and another notification by email approximately 10 days before. And of course, you always have the option of opting out permanently from additional holiday shipments if you wish.
We hope this helps and are sorry for any misunderstanding.
Thank you,
Customer Service
Your staff taking orders and providing customer service need to develop better people skills as relates to understanding what customers are trying to say. Active listening in particular, instead of jumping to conclusions.
Reply from Laithwaites Wine USA2026-07-14
Hi Mr. Armaswalker, thank you for taking the team to let us know. We're sorry for any confusion regarding your recent orders when you called in, and can confirm that everything has been delivered. We are reviewing these calls internally for future improvement and training, and have refunded $30 from your order for the inconvenience. We hope this helps!
Thank you,
Customer Service
The quality for price paid ratio is excellent. There is a wide ranging selection of wines from around the world. Easy to order on the site and being in the Wine Club has been good.
I called in an order and the lady I spoke with did an excellent job getting exactly what I wanted from the magazine. She had not issues and I received the wine today.
Laithwaites has excellent choices at competitive prices with very good customer service. I certaibly intend to continue purchasing from this very fine company.
Hopeless delivery service. Ended up having to collect it ourselves 3 days later.
Haven’t tried the wines due to late delivery. However, being an old Laithwaite customer in the UK I’m hopeful that the wines will be delicious
Reply from Laithwaites Wine USA2026-07-08
Hi Ms Martinsen, thank you for letting us know. We're sorry for the poor delivery experience.
We have raised a complaint with your local FedEx team regarding the missed delivery attempts when you were home to sign for the delivery, and will follow up with FedEx to ensure that this doesn't happen in the future. We have also refunded $20 from your order for the inconvenience, which you should see in the next 3-5 business days. We hope this helps!
Thank you,
Customer Service
I asked for the wine to be delivered Monday through Friday, and the person taking the order said she understood. Attempts were made to deliver it Saturday and Sunday.
Details matter.
Reply from Laithwaites Wine USA2026-07-14
Hi John, thanks for reaching out. We're sorry for the disappointing delivery experience, and for any miscommunication. We are unable to guarantee delivery attempts on a specific day or at a specific time, however, you can contact FedEx to request a scheduled delivery. We can also ship to a business address, as FedEx limits delivery to business addresses to Monday-Friday delivery. We will address this at all levels to ensure that communication in the future is clear, and have refunded the delivery charge on your order.
Thank you,
Customer Service
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