Family-owned wine delivery service. Huge range of award-winning, small-batch wines. Personalized cases. 100% money-back guarantee.
Written by the business, not verified by us.Laithwaites Wine USA (laithwaites.com) has a 4.5 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is excellent. 88% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Price, Quality. Last updated 2026-08-28.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional wine selection and the great overall value for money offered by the company through very reasonable prices. People truly enjoy exploring the diverse, interesting and delicious varieties, noting that placing orders online is simple, efficient, and extremely convenient. However, some people mentioned frustrating issues with delivery services, such as packages arriving late, missing signature windows, or delivery attempts failing unexpectedly. A few customers also noted occasional frustrating mistakes with their orders, like receiving the completely wrong items or facing unexpected extra delivery charges.
Auto-generated from all reviews of this business. For reference only.The order was shipped quickly and safely. The ordering process was efficient and clear. The wines are an exceptional quality at a very reasonable price. Simple put, it is an outstanding way to purchase top quality wines.
Great selections and prices. Deliver was very quick.
the Ch. Clariere Blanc i bought is a unique and really good wine. and i had a couple of questions about how it was made and they answered them well. i bought a second batch.
Wines are always delicious; we enjoy the variety and yet the confidence that what we serve will be enjoyed. Prices are very good in the curated selections and free delivery is great for us older folks.
The selection of wines from my last order is excellent 👌 . Delivery service is great . Your staff is very helpful with senior citizens like myself.
The wine was delivered as promised and the assortment of wines and quality are excellent
Overall, I'm very satisfied with the customer support by Laithwaites. I've been a member for years. The only suggestion I have for the team is to update the website. I often have trouble applying any promo code during checkout process.
Great wines at amazing prices. All wine guaranteed to arrive safely. I have a super wine concierge too
Had a reasonable offer. All wines good quality/very drinkable.
First, FedEx only made one attempt to deliver my wine and then it was sent back to Laithwaites. Then I called Laithwaites who confirmed that the shipment was returned and refunded me the money for the case. Next, since I was out of wine, I ordered a new case celebratory for America's 250th birthday. Yesterday, both cases came in. Although I was home, the FedEx deliverer neither rang the bell nor called me. I hope that the billing department will keep these charges straight. I am thinking of cancelling my subscription after this and buying wine locally.
Hi Janet, thank you for reaching out. We're sorry for the disappointment with your delivery. We have confirmed with FedEx that the first order, which was your wine club summer holiday delivery, did have three delivery attempts before being returned to us, and that a refund has been issued for this order. The next deliveries you received are your regular quarterly wine club delivery along with the order that you placed online. We're sorry again for any confusion - please don't hesitate to let us know if there are still any issues with which we can assist. Thank you, Customer Service
Always reliable, offering good wines at a fair price. I've been with them for many years and will continue to trust them.
Always have very good wines at reasonable prices. Much to select from.
Arrive on time, excellent choice, love all wines. Thank you
Laithwaites has a decent product. But I wasn't convinced to stay on after using the initial trial offer. The cancellation process was very difficult. They have also been hounding me for payment of a subsequent order that I already paid in full over a year ago. They've even sent me to collections, when I literally can see it shows paid in my account on their website. Their service is horrible and they are extremely aggressive.
Hi, thank you for reaching out. We'd very much like to help you resolve this issue but have been unable to locate your account/order with the information provided. Please contact us by phone at 800-649-4637 or by email at [email protected] so that we can assist you. Thanks, Customer Service
Continue to take yearly delivery subscription even though I have cancelled it. Called last year and customer service said there’s nothing they can do but I had now cancelled the subscription. I have now been charged again for another years delivery so I will have to call again to sort out. Utterly disgusting. Will be calling AGAIN tomorrow to cancel.
Hi Victoria, we're sorry to hear you're having difficulty cancelling your membership. We'd like to help you with this but are unable to locate your account using the information provided. Please contact us by phone at 800-649-4637 or by email at [email protected] so we can assist you further. Thanks, Customer Service
Courtney is sooo helpful and friendly. you are lucky I'm retired. if I ran a company I would hire her away from you! give that gal a raise!
The wine was delivered safely and on time, The Alsatian wine is excellent.
I love Laithwaites, I started my membership almost 10 years ago! For nearly a decade pretty much every great wine I've tasted or discovered has come from Laithwaites. I love the people, the pricing, the convenience, and the personal touch you get when you place an order. My personal sales rep, Courtney, calls me when she sees a discount on one of my favorite bottles, she puts notes in my account when I am going out of town or have too much in storage, she has wonderful suggestions based on my taste... Honestly I look forward to her calls and not just because they result in wine deliveries! I recommend Laithwaites to everyone who starts up any kind of conversation about wine. You absolutely cannot go wrong with this wonderful company. I wish I could give them more stars!
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