Seiner was very friendly and helpful.
Seiner was very friendly and helpful. Took care of what I needed.
About LegalZoom
Data updated- Website
- legalzoom.com
- Category
- Legal Services & Government
- Location
- United States · Mountain View
- Status
- Unclaimed
- Last 12 months
- 205 reviews
- Replies to negative
- 60% (9/15)
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Is LegalZoom legit?
LegalZoom (legalzoom.com) has a 4.7 out of 5 rating on OK.one, based on 205 user reviews collected here. It is listed under Legal Services & Government and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 60% of negative reviews. Last updated 2026-08-10.
What people say
Gem was most helpful and patient with…
Gem was most helpful and patient with me. She walked me through the steps to modify my will and deleted an unfinished will update that I no longer needed. I appreciated her help!
Reply from LegalZoom2026-08-07
Michael, We're so glad to hear that our team member was helpful and patient, guiding you through the process of modifying your will. We appreciate your positive feedback! Best, Shubhi
LegalZoom is a scam
LegalZoom is a scam. So I canceled my order, they tell me I would get a full refund in 7 days , I then wait 7 days nothing is in my account so I call back they said they were going to issue it right away. Then I get a call back saying they can’t issue it to the same card that the bank won’t except it back, keep in mind I am at the bank when they tell me this, so the bank the says they are lying this is when I put them on speaker phone, so now they don’t want to repeat what they said and hung up. This company is a scam please do not go here if you want a good company go to Tailorbrand.
Clear walk through of the steps
Clear walk through of the steps. Taking time to explain things that I was unsure of!
Reply from LegalZoom2026-08-07
Brandon, We're so glad our clear explanations helped clarify any uncertainties you had. Thank you for your kind words! Best, Shubhi
You guys made get my first LLC so easy…
You guys made get my first LLC so easy even a caveman can do it. Lol
Reply from LegalZoom2026-08-07
Lester, We're so happy to hear we made starting your LLC a smooth and easy process for you! Thank you for your kind words. Best, Shubhi
Very easy and user friendly for someone…
Very easy and user friendly for someone new to this
Reply from LegalZoom2026-08-07
Lance, We're happy to hear that our service was easy and user-friendly for you. Thank you for your positive feedback! Best, Shubhi
Great help throughout the process of…
Great help throughout the process of creating and revising living trust
Reply from LegalZoom2026-08-07
Michael, We appreciate your feedback and are so glad we could provide great help throughout the process of creating and revising your living trust. Thank you for sharing your positive experience! Best, Shubhi
Reynante was so kind!
Reynante was so kind and completed the task right away!
Reply from LegalZoom2026-08-07
Nicki, We are so happy to hear that our team member, Reynante, was kind and completed the task quickly. We appreciate your positive feedback! Best, Shubhi
Prompt and very helpful.
Reply from LegalZoom2026-08-07
Robert, We appreciate you sharing your feedback. We are so glad that our support was prompt and helpful to your needs. Best, Shubhi
Courteous and professional
Raymond was helpful and made the registration simple and understandable. He was patient and courteous. Explained every step of the process.
Reply from LegalZoom2026-08-07
Teresa, We're so glad our team member was helpful and made the registration process simple and easy to understand. We appreciate your positive feedback! Best, Shubhi
staff was great
staff was great, very professional!
Reply from LegalZoom2026-08-07
Joseph, We appreciate your feedback. We are so glad to hear that our staff was professional and provided a great experience for you! Best, Shubhi
Kimberly was awesome!
I worked with Kimberly and she was awesome!! Answere all my questions and explained my options with a friendly personality!! Made the process much easier for me.
Reply from LegalZoom2026-08-07
Hi, We appreciate your feedback! We're so glad to hear our team member was awesome, answered all your questions, and made the process much easier for you. Best, Shubhi
Friendly and Helpful
Your customer service rep was very helpful and helped me get the report I needed. I couldn't find it on my account webpage. It's the way the interface looks. when you go to documents, the library is at the bottom. But she emailed me the document and then helped me find the library of documents.
Reply from LegalZoom2026-08-07
Soldier, We're so glad to hear that our customer service representative was able to help you find the report you needed. We appreciate you bringing the website interface to our attention and will look into improving the visibility of the document library. Best, Shubhi
Very helpful and fast service
Very helpful and fast service. Resolved my issue quickly.
Reply from LegalZoom2026-08-07
Kangqi, We're so happy to hear that our service was helpful and that your issue was resolved quickly. We appreciate your positive feedback! Best, Shubhi
My tax preparer was quick to respond
My tax preparer was quick to respond to my questions and update any changes in our tax return following clarification.
Reply from LegalZoom2026-08-07
MVZ, We're so glad to hear that our tax preparer provided prompt, helpful assistance with your tax return. Thank you for sharing your positive experience! Best, Shubhi
Very helpful
Very helpful. Processed my refund and assisted promptly.
Reply from LegalZoom2026-08-07
Allan, We are so happy to hear that we were able to promptly assist you with your refund. We appreciate you taking the time to leave us this positive feedback! Best, Shubhi
I thought the amount I paid first…
I thought the amount I paid first covered everything but paid twice
Software is terrible and software…
Software is terrible and software support worse
Review
Good communication with me and clear explanation
Reply from LegalZoom2026-08-05
Hi Brandon, We are so glad to hear that our team provided good communication and clear explanations. Thank you for sharing your positive experience with us! Best, Aishwarya
Customer service was helpful and…
Customer service was helpful and explain all was in good standing.
Reply from LegalZoom2026-08-05
Hi Ronnalle, We are so glad our customer service was helpful and clearly explained everything. We appreciate your positive feedback! Best, Aishwarya