About LegalZoom
Data updated- Website
- legalzoom.com
- Category
- Legal Services & Government
- Location
- United States · Mountain View
- Status
- Unclaimed
- Last 12 months
- 205 reviews
- Replies to negative
- 60% (9/15)
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Is LegalZoom legit?
LegalZoom (legalzoom.com) has a 4.7 out of 5 rating on OK.one, based on 205 user reviews collected here. It is listed under Legal Services & Government and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 60% of negative reviews. Last updated 2026-08-10.
What people say
Te was so helpful and intelligent
Te was so helpful and intelligent. Thanks Te!
I appreciate the paticience and…
I appreciate the paticience and knowledge of both the person at the beginning of applying and Jay who walked me through it.
Representative was very helpful and…
Representative was very helpful and knowledgeable.
Reply from LegalZoom2026-08-05
Hi Paula, We appreciate you sharing about the support call and that our representative was helpful and knowledgeable. We are so glad we could provide a positive experience for you! Best, Aishwarya
Great experience!
Reply from LegalZoom2026-08-05
Hi Munir, Thank you for taking the time to write a positive review about the support call and your LegalZoom experience! Best, Aishwarya
Customer service was awesome and very…
Customer service was awesome and very helpful
Reply from LegalZoom2026-08-07
Chris, We appreciate you sharing your feedback with us. We are so happy to hear that you received awesome and very helpful customer service! We are glad to hear about your positive experience. Best, Shubhi
Helpful
Helpful, experienced, professional.
Had to correct the address on my…
Had to correct the address on my receipt. Very friendly and thorough. Very pleasant to speak with!
Outstanding Customer Support
Setting up our LLC was easy and worry free. Legal Zooms follow-up customer service has been outstanding!
I sold my business and canceled my…
I sold my business and canceled my subscription. The lady who helped me was extremely helpful.
Quick response
Customer service, quick response.
Reply from LegalZoom2026-08-04
Jose, We appreciate you letting us know that you received a quick response from our customer service team. We are so glad to hear about your positive experience! Best, Shubhi
Brianna Mares did a great job of…
Brianna Mares did a great job of leading through working with Dun and Bradstreet (and keeping me away from some pit falls!) She was very knowledgeable, and I look forward to continuing progress.
Reply from LegalZoom2026-08-04
Neil, We're so glad to hear our team member, Brianna Mares, did a great job guiding you through the process and helping you avoid potential issues. We appreciate your kind words and look forward to your continued progress. Best, Shubhi
I was so nervous about filing my LLC
I was so nervous about filing my LLC. I had no idea what I was doing. Legal Zoom made it so easy!
Reply from LegalZoom2026-08-04
SB, We're so glad we could make the LLC filing process straightforward for you! We understand it can feel daunting, and we're glad we could help. Best, Shubhi
A simple Power of Attorney takes days not minutes!
I was writing up a simple Power of Attorney form I needed for tomorrow. I went through LegalZoom's pages of questions, selected that I wanted to download the document, paid for it, and then nothing happened. I couldn't find the document anywhere. The chatbot gave me directions that didn't match their website. I called their customer service telephone number and was transferred three times until I was in the right queue, where I sat for over 30 minutes. While I was on hold, I was able to get a human on the chat who said it would be 2-4 days until I got the document that I did all the work myself. I could have gone to Staples or the UPS Store and purchased template documents faster. They wouldn't cancel the order but said they would expedite it. I said I needed it by 9am ET. This is not my first experience with an online Legal Assistance site but I won't be back to LegalZoom for any more business. LegalZoom requested more information about my experience via Trustpilot rather than reaching out to me. I'm not sure how much clearer I can be about my disappointment with their service.
Reply from LegalZoom2026-08-04
Hi Eric, I have requested more information so I can look up your account and escalate to our Care team so that we get a chance to make this right. Regards, Jason
Lea answered all my questions…
Lea answered all my questions perfectly. She was courteous, friendly and diligent. 10 out of 10!
Reply from LegalZoom2026-08-04
Matthew, We're so glad to hear our team member Lee answered all your questions perfectly. We appreciate your positive feedback! Best, Shubhi
I was able to complete all of my goals…
I was able to complete all of my goals in what has occurred to be a One-stop-shop.
Reply from LegalZoom2026-08-04
Chris, We are so happy to hear that you were able to achieve all of your goals with us. We appreciate you sharing your positive feedback! Best, Shubhi
Sal in Las Vegas office Extraordinary
Sal in Las Vegas office , Sal took my call and handled my questions , offered solutions and completed my order expeditiously , accurately and with extraordinary courtesy . very great legal zoom representative and AI service as well as application site .
Reply from LegalZoom2026-08-07
John, We are so glad to hear that our team member, Sal, handled your questions and order with such courtesy and efficiency. We appreciate your kind words about our service! Best, Shubhi
Eden was very helpful
Eden was very helpful, however, when I go back into my legalzoom it shows the payment is still owing, however, he said he was going to take care of the payment and I provided him with my credit card info to do it. I am a bit concerned.
Reply from LegalZoom2026-08-04
Diane, We appreciate you bringing this payment concern to our attention. We understand your worry about the pending payment status. We are actively looking into this matter to ensure it's resolved promptly for you. Best, Shubhi
My tax expert Julie was amazing & very…
My tax expert Julie was amazing & very patient
Reply from LegalZoom2026-08-07
Renice, We appreciate you sharing that our team member, Julie, was amazing and very patient. We are so glad we could provide a great experience for you! Best, Shubhi
Great customer service
Great customer service, proactive advice and knowledge transfer. Promptly handling issues.
Reply from LegalZoom2026-08-07
Andrew, We're so glad our team provided great customer service, proactive advice, and promptly handled your issues. We appreciate your positive feedback! Best, Shubhi