Great Service = Great Experience
Called me within 2 minutes of buying to make sure I didn't need any help or have any questions 10/10 speed to lead. Great customer care. Would recommend to a friend
About LegalZoom
Data updated- Website
- legalzoom.com
- Category
- Legal Services & Government
- Location
- United States · Mountain View
- Status
- Unclaimed
- Last 12 months
- 205 reviews
- Replies to negative
- 60% (9/15)
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Is LegalZoom legit?
LegalZoom (legalzoom.com) has a 4.7 out of 5 rating on OK.one, based on 205 user reviews collected here. It is listed under Legal Services & Government and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 60% of negative reviews. Last updated 2026-08-10.
What people say
The customer service was immaculate.
The customer service was immaculate. Representative very professional. Great understand of my question. I would've been able to get things attained to if not for their concern. Thank You so very much.
I created a Living Trust through Legal…
I created a Living Trust through Legal Zoom. The first time they flagged my document because I selected that I wanted to be cremated (Please indicate how you want your remains to be handled) and then stated (If you have any further instructions regarding your final resting place or funeral, please enter them here) and I wrote "His spouse will decide; If both are no longer available his daughter will decide." The question is about final resting place or funerals - not handling remains. They argued they were contradictory statements. In my view they aren't. Then they said I had duplicate descriptions for gifts when the verbiage was clearly different - except the first three words. Apparently they only look at the first three words. If it flagged it while filling it in or provided written feedback that might be different, but they don't - you have to call and then go through the entire form one page at a time to have them give you some silly explanation. It really made me question the quality of their work.
Reply from LegalZoom2026-08-03
Hi William, I have reviewed your feedback here and escalated a case with our customer care team for immediate review. A team member will review your account and reach out to you by phone and email very soon to find a resolution. Regards, Jason
Always Helpful
Talking to real people on the phone to help problem-solve. Every call has led to progress and the staff is consistently professional, patient, and helpful!
Lisa Montoya was was very informative…
Lisa Montoya was was very informative and was very clear with her directions.
Thank you for your help
Reply from LegalZoom2026-08-07
Ronald, We appreciate your kind words and are grateful that we could assist you. It means a lot to us. Best, Shubhi
Excellent Service!
I had questions and my representative Alfie walked me through the process of setting up an account and making sure I understood. He is a real asset to your business!
Reply from LegalZoom2026-08-07
Virginia, We're so glad to hear our team member walked you through the process of setting up an account and made sure you understood. We appreciate your positive feedback! Best, Shubhi
Satisfied customer
My concerns were listened to and were taken care of before the call ended. One of the issues required supervisor approval, which was obtained during the call.
Reply from LegalZoom2026-08-07
Ronald, We're so happy to hear that we could address your concerns effectively and that our team was able to resolve everything to your satisfaction during the call. Thank you for sharing your positive experience! Best, Shubhi
Kristiana is a great LegalZoom representative
Kristiana was an absolute delight to work with. We still have more steps for LegalZoom to complete with the Pennsylvania State Department in dissolving two businesses, however, I have confidence that all will be well based upon her focused, professional and friendly approach.
Reply from LegalZoom2026-08-04
La-Verna, We're so pleased to hear about your positive experience with our team member, Kristina. It's wonderful that their focused, professional, and friendly approach made you feel confident. We appreciate your kind words! Best, Shubhi
Good call
Good call. Handled the issue quickly.
Founder/Managing Director
Straightened everything out for me! Thanks
Great follow through
Amal was great. Was able to direct me to the exact services I needed and made sure to stay on chat with me until I finished my order. I even received a follow up email from him to offer more of his help.
STARTUPS STAY AWAY!! SAVE YOUR MONEY
If you are a startup a company, DO NOT USE LEGALZOOM!! Too expensive!! Tons of hidden fees!!!! E.G. They post a "Trademark cost you $899." They don't tell you that the $899 is only for them to call you. You still have to pay the $399 for each catergory. Total scam and rip-off. A lot of stuff you can handle yourself if you have the time - it's much cheaper. (EIN is free, Good Standing letter is $50, Registered with the State is $50- this all you need for business bank account) Yeah you get a booklet with your business documents in there, but for $500 you PAID FOR IT. I've been using LegalZoom for years and wish I would save my money. FEES after FEES after FEES after FEES 👎
Reply from LegalZoom2026-08-03
Hi J, I have requested more information so I can look up your account and escalate to our Care team so that we get a chance to make this right. UPDATE: Thank you for providing more information. I have created a case with our team and someone will reach out via phone soon to discuss. Regards, Jason
The speed in starting the process was…
The speed in starting the process was favorable however, after payment was received, pushy sales tactics emerged to try to get me to upgrade services/plans. My particular customer service rep attempted to use scare tactics to get me to change my plan for unnecessary products. I canceled my plan and will be issued a refund. Thank you.
Reply from LegalZoom2026-08-03
Hi R.H., We appreciate you sharing your experience. I'll pass along your feedback so we can review our internal processes to ensure our team provides a respectful and helpful experience for all customers. Best, Jason
Yes it was great
Yes it was great , I had a great experience
Reply from LegalZoom2026-08-07
Marlon, We're so happy to hear that you had such a great experience with us. Thank you for your positive feedback; it truly means a lot! Best, Shubhi
Trustworthy and reliable
Great service provided, reliable and easy to use.
Reply from LegalZoom2026-08-07
Julio, We're so happy to hear that you found our service reliable and easy to use. We appreciate you sharing your positive experience with us. Best, Shubhi
Excellent staff that was knowledgeable.
Reply from LegalZoom2026-08-04
Joan, We appreciate your feedback. We are so glad to hear that our staff was knowledgeable and helpful. Best, Shubhi
Great customer service.
Great customer service. Problems were handled very well.
Reply from LegalZoom2026-08-04
Kenneth, We're so happy to hear that our customer service was great and that any problems were handled very well. We appreciate your feedback! Best, Shubhi
Great love doing business with legal…
Great love doing business with legal zoom
Reply from LegalZoom2026-08-04
TaTa, We are so happy to hear that you love doing business with us! We appreciate your positive feedback and look forward to continuing to assist you. Best, Shubhi
very good service
very happy with Raykumars help i give him a 10 !!!
Reply from LegalZoom2026-08-04
Zachary, We are so happy to hear you had such a positive experience and that our team member was so helpful! We appreciate your kind words. Best, Shubhi