Lettuce (lettuce.co) has a 3.9 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Money & Insurance and its reputation is mixed. 70% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 93% of negative reviews; 46 of them were added in the last 12 months. Last updated 2026-08-10.
As an existing s corp the move to lettuce was a no brainer once they introduced healthcare and retirement into the product. It's really becoming a one stop shop for solopreneurs. The experience was great end to end.
Hi Moran, thank you so much for the kind review! We're excited that the addition of healthcare and retirement made the move an easy call, and that your experience was smooth. Welcome to Lettuce! — The Lettuce Team
Do yourself a favor, just don’t. I went with Lettuce to save me time and money and all I got was a financial and paperwork disaster that is going to end up costing me more than they would have saved me to fix. Customer service is nonexistent. It’s a great platform in concept, but they failed at execution.
I've used Lettuce for the last 6 months. I started when I decided to transition from and overstressed solo proprietor juggling too many pieces on my own to an LLC/S-Corp and they made the process seamless and well supported. The tools available are useful and provide the necessary information to effectively run my practice from a single place- with the confidence that my taxes and accounting are being managed on an ongoing basis. When I've needed Customer Support it has been timely and thorough. I am excited that they continue to expand offerings and look forward to the day when health benefits are offered in my state. (Currently they are only available for people living in certain states -which would be helpful to communicate more effectively- as I waited on the waitlist until it was available to be told that I was ineligible).
Hi Nicole, so glad the S-corp transition felt seamless and that the tools have been working for you. Your point on the health benefits waitlist is fair. We're working on communicating state availability more clearly upfront. Thank you for choosing Lettuce! – The Lettuce Team
I was one of Lettuce’s first customers - and I highly recommend them! I never would have set up an LLC S Corp on my own. Lettuce handles all of it: legal, accounting, bookkeeping, payroll, quarterly taxes, year-end 1120S and K-1. Turnkey, end to end. The tax savings alone more than cover the cost - and then some! For any consultant or solopreneur who wants to keep more of what they earn and stop losing sleep over taxes - this is the answer.
Thank you, Sam! We appreciate you for being one of our first customers and highly recommending Lettuce. Glad we could make the S Corp setup a no-brainer and keep the tax savings working for you. – The Lettuce Team
The ads on instagram are not the experience I had. Long wait times, horrible customer service, errors on their system regarding healthcare enrollment which lead to months of being uncovered even though it said I was enrolled. From their support team "There was an error that allowed enrollment even though you did not have funds in your Lettuce bank account to submit the premium deposit equal two months of premium, this should not be able to happen and our team fixed that issue. Just to reiterate, you are not enrolled yet." "Regarding the June start date, we cannot do that....There is no flexibility there, sorry" There is a connected bank account with plenty of money in it.
Hi Morgan, we're sorry for the experience this has caused. We can see you’ve been working with our benefits support team on the enrollment issue. The wait times and the communication around your start date fell short of our standard. We appreciate your patience and are glad to have the chance to make it right. – The Lettuce Team
Great account setup, but very poor expectation setting. Nothing tells you when you’ll get paid or how much. Turns out it’s once a month and it figures salary amount out on the fly. Doesn’t sound like “salary” at all! The 40% of income set aside by default for salary and taxes is by no means sufficient to cover a “reasonable salary” for my line of work, so although I got that switched early on, I’m still swimming upstream against the system. Come to find out mid-year that it also has a cap of $100k on overall salary, which also is a huge problem for me. --- Still waiting after three days for an update on whether they can address this cap situation for me before the next monthly payroll runs.
Hi Titi, glad the account setup experience went well. We can see you're working with our customer support team on the payroll and salary cap situation. You shouldn't be waiting this long for an answer, and we're taking steps to improve. – The Lettuce Team
In concept Lettuce is a wonderful tool for solopreneurs. As envisioned it should simplify almost all business and financial aspects of your operation to allow focus on what matters most - your clients, your services, your products. Unfortunately, the concept outpaces the delivery and execution. With almost exclusive reliance on AI for most tasks, the number of errors is astounding. I spend an inordinate amount of time ensuring that the program accurately identified a check, direct deposit, etc. for posting. The invoicing system cannot be much worse without it tipping into the territory of unusable. Reconciling invoices with actual deposits is a task for the brave (with time on their hands). Problematic issues have been communicated through the customer service support feature. At times, responses have been timely and on-point. At other times, weeks go by before a response (and even then it occurs only after I send a reminder email). As this is my first year with Lettuce I entrusted them to manage the S Corp conversion. It was not until this tax season that I discovered that they filed paperwork at the federal level but failed to do so at the state level. This prompted penalties at the state level and Lettuce's response has been one of either disinterest or incompetence. I really want the system that Lettuce promotes to work well for individual business owners like me; unfortunately, the product is not fully baked. It feels as though they may be trying to do too much, too fast (positioning for PE $?). Buyer beware.
Hi Marc, thank you for sharing this. We're sorry for the issues with the S Corp state-level filing. We see you are working with our customer support team for resolution on this. We appreciate your candid feedback. — The Lettuce Team
Have been a Lettuce.co customer for over a year. I should have known that it wouldn't go well, given it took them so long to set up my new S-corp. However, throughout the year I had problems with their portal, processes, etc. It culminated with them filing a tax filing extension without asking my permission and then filing a different set of tax forms than the ones I could download from their portal. Needless to say, they caused me lots of problems and extra work, as well as some money.
Hi Thomas, we're sorry for the frustration this caused. This is not the experience we want for our customers, and we appreciate you sharing your feedback. — The Lettuce Team
I held off writing this review as long as I could. I have been with Lettuce for over a year and I will say if has been frustrating. Onboarding was horrible with very little support, leaving me to figure things out on my own. The communication at this company is mediocre at best. Emails frequently/mostly go unanswered. I have emails form August 2025 that have never received a reply! Outside of the video chat option for tax purposes only, there is no other means of communication/support. This taxes season has been challenging to say the least. As of today my S corp city taxes have not been completed or even started, mind you it is now 4/16. I mentioned this during my video chats and via several emails (which have not replied to). My personal city taxes would not have been completed if I didn’t mention it multiple times. Now I’m left wondering if I need to go pay someone else to complete them. For what we pay monthly, Lettuce needs to do better.
Hi Sheneka, we're sorry your experience over the past year hasn't met expectations, especially heading into tax season. We aim to provide a higher standard of service and want to do better. — The Lettuce Team
I became a Lettuce customer in November 2025 after a full year of deliberation, and I appreciate the assistance with transitioning my business into an S-Corp, as well as the platform's visibility into how my income is distributed. That said, since joining, the onboarding process and communication have been clunky and confusing. The system has experienced ongoing glitches, which have made me question what I can actually trust. Taxes are handled not by Lettuce directly, but by their partner, Formations — a communication gap and additional relationship layer I didn't fully realize I was signing up for. The Lettuce AI bot is helpful to a point, but for a business owner who needs confidence that all the bases are covered, it isn't a substitute for real human guidance. If you do happen to talk to a human, the interactions are inconsistent. Some people are helpful, others are cold, and still others seem to be using AI-generated responses anyway. That service gap became a serious problem this year. My 2025 tax return was filed, showing a refund of over $30,000. The IRS approved $1,772. After weeks of my own investigation — because Lettuce did not proactively catch this with due diligence and professionalism you'd expect from a tax professional — I discovered the root cause: a single estimated tax payment was entered on my return twice, and misclassified as a 2025 payment when it actually belonged to 2024. This inflated my estimated tax payments by $28,306 and distorted my expected refund. When I raised this, Lettuce's team eventually confirmed the error in writing. But what concerns me most is that Lettuce advertises a guarantee, stating: "We guarantee the accuracy of our work 100%." When I held them to that standard, they reinterpreted their own guarantee after the fact, claiming it only applies to IRS audit defense — not to actual preparation errors like this one. In other words, the guarantee did not mean what it appeared to promise when it actually needed to apply. After significant back-and-forth, the resolution offered was a $598 refund (two months of service) against a $3,588 fee I paid for tax preparation. I don't think the resolution matches the problem's weight. To be fair, their support team was reasonably cooperative once I raised concerns, and they didn't stonewall me. But a $28,306 error isn't a minor slip, and an accuracy guarantee that gets redefined the moment it's tested isn't a guarantee — it's marketing. My trust in their work has completely eroded. I've recently left Lettuce for a live CPA who will handle all of this same stuff for me for less than the cost of a subscription. If you use Lettuce, do not assume the numbers on your filed return are correct — independently verify every estimated tax payment against your own bank records and IRS Online Account before and after filing.
Hi Rosey, Thank you for the honest feedback. We're glad the S-Corp transition and tax savings have been worthwhile, but we hear you on the onboarding, communication, and platform issues; you shouldn't be left guessing. We're working to improve these experiences. — The Lettuce Team
The platform and automation are wonderful but when you need to speak with a person, it is very frustrating that there is not a person to contact.
Hi Kira, thanks for the honest feedback. Glad the platform and automation are working well for you. We are sorry customer support hasn't lived up to your expectations, and we aim to do better in the future. — The Lettuce Team
Its really helped me get my dreams in order. Thank you
Thank you, Tenea! So glad Lettuce has been helping you chase your dreams. That's exactly what we're here for! — The Lettuce Team
The fact the the app is very simple and accessible and made for my own benefits.
Thanks, Daja! Glad Lettuce is making things simple and working for you. Appreciate you being part of our community. — The Lettuce Team
Lettuce just works! Set up my LLC and bank account was seamless. Now my income hits my account and automatically sets aside a proper amount for tax payments so I'm not surprised at the end of the year like I was this year. Sending myself owner distribution payments is such a delightful experience with Lettuce.
Thanks, Matt! Love hearing that the setup felt seamless, and that tax automation is taking the year-end surprise off the table. Owner distributions should be that easy! Thank you for choosing Lettuce! — The Lettuce Team
I've been using Lettuce for a little over a year. I really like the software. I have been very unhappy with support when I have an issue though. I can't get questions answered promptly, and often a different person will respond to an issue that is partially resolved instead of one person seeing the issue through to resolution. It is deeply frustrating and is making me consider using something else. **Lettuce responded to this review before they responded to my support request
Hi Katherine, thank you for the honest feedback. We really appreciate you sharing your experience with customer support, as we’re always aiming to improve. We’re glad the software has been working well for you, and we hear you on where we can do better. Thanks again for your feedback and for choosing Lettuce. — The Lettuce Team
I have been using Lettuce for a year and a half and I not only love the software as it makes it so easy for me to manage my invoicing, taxes and more. But I also really love the customer service. Whenever I have a question, the team is super helpful and quick. I recommend Lettuce Financial to everyone.
Thank you, Deirdre! We love to hear that Lettuce has made managing invoicing, taxes, and easier over the past year and a half. We're especially glad our team has been there when you need them. Thank you for choosing Lettuce! — The Lettuce Team
Took the complexity out of having to figure out accounting and taxes for my business.
Thank you, YA! That's exactly what we're here for. Glad we could simplify the process for you. — The Lettuce Team
Onboarding & migration has been an absolute nightmare. Painfully slow & limited comms. I'm in my 6th week and still not a functional platform. I currently have $50K in funds that have left my old bank and have not posted in my Lettuce accounts, with my original $10K in limbo for 7 banking days now. The bank links work, money left my bank, but Lettuce doesn't show it. I have no access to my funds and have no idea where my money is. Emails go unanswered, no phone support available to call (they use a phone number app if they contact you so it's not their actual number...not sure what that's about). I regret doing choosing Lettuce at this point and have disrupted my business so much that I have to see it through to completion. Lettuce has failed to earn my trust as financial partner in my business, and is proving to be a very poor decision on my part for choosing them. I don't write reviews, but I feel compelled to share my experience with this one.
Eric - We're sorry for the experience you had with Lettuce. This falls short of the standard we hold ourselves to, and we are actively improving our customer service. Thank you for the feedback. – The Lettuce Team
Getting setup and fully onboarded has been an extremely slow and a very glitchy process. Started this process on registering my LLC in early February and took them a month to just submit the documents to the state. Support team is EXTREMELY slow at answering compared to any other services I’ve used. Honestly I’d be happier having AI answer me at this point. Now that the company is registered the dashboard software doesn’t even work and isn’t even displaying that I have access to the bank account or anything. I would say there is no way this service is worth $300 a month. At $300 a month you would think this would be a pretty straightforward painless experience.
Hi Daniel, we're sorry the onboarding experience has been this frustrating. We’re sorry for the challenges caused by the delays and post-registration issues. We understand why this experience did not feel worth the investment. We've identified the issue holding up your account and are actively working to get it resolved. We appreciate your patience and want to make sure the experience going forward is much smoother. — The Lettuce Team
My experience has been very poor, at best. I waited over four weeks for my business to be incorporated due to repeated back-and-forth regarding the name and structure. I was informed that I needed to form a professional corporation instead of an LLC, but no clear explanation was provided regarding the differences in compliance or what that would mean for me. I proceeded based on the assumption that the process would be similar. When I finally received my paperwork, the name on the S-corporation election form did not match the name on my official incorporation documents. I notified them immediately, but responses often take several days to a full week. It has now been over a month, and the issue still has not been resolved. Additionally, my bank account information was changed without my knowledge, which created confusion with the invoices I had already sent out. Overall, this experience has been extremely frustrating and stressful. I truly wish I had not gone through this process with them. I remain hopeful that things will improve, but at this point, it has been very disappointing. Update: As of 3/30/26, still no response. I've left emails and voicemails.
Hi Staphonya, we're sorry for the frustration. This is not the level of service we strive to provide our customers, and we understand the stress they've caused your business. Our team is reaching out to you directly. We appreciate your patience and your willingness to share this feedback as we work to fix these problems. — The Lettuce Team
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