Very detailed explanation of all…
Very detailed explanation of all products, services, and process.
About Life Alert
Data updated- Website
- lifealert.com
- Category
- Vehicles & Transportation
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 100 reviews
- Replies to negative
- 33% (1/3)
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Is Life Alert legit?
Life Alert (lifealert.com) has a 4.8 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has replied to 33% of negative reviews. Last updated 2026-08-10.
What people say
Repeated problems with the units
Repeated problems with the units since the start. They kept replacing them but that meant that for months we were paying for inoperable units. They cared more about their money than for my dad's safety and wellbeing. Custome Care rep Roman is rude an unprofessional.
Reply from Life Alert2026-07-28
Thank you for taking the time to share your experience with us. We're truly sorry to hear that things didn't go as smoothly as we would have hoped, and we completely understand your frustration. Please know that we take every customer experience seriously. Throughout this process, our team worked diligently to address the situation — including replacing, monitoring, and testing the equipment — because your satisfaction matters to us. We had a manager reach out to you to work with resolving your concerns. Please feel free to call our Customer Care dept. at 1-800-803-6320 X-1300 with any other questions you may have.
I feel like I was taken advantage of…
I feel like I was taken advantage of and being sold things I did not need. All I wanted was the micro pendant for my mom. By the time the rep was done the monthly cost was up to $130. When I later asked her to remove the gps and panic buttons she made it sound like it would only make Pennie’s of a difference and did not want to change anything. Pennie’s add up when it’s by 24hr x 30 days. My mom is an 85 yr old widow and she cannot afford that. I got the shipment on hold but when I asked Jasmine Turner to verify it is cancelled she ignores me. She never ignored me prior to this request. I called customer care to make sure it’s cancelled and that my card won’t get charged, but they sent me through a half dozen people and finally right back to Jasmine. How am I supposed to make sure this is cancelled when the rep ignores me? Paying commission to sell this for you is not the best plan imo
Easy sign up
Easy sign up. Mickey explained everything clearly and answered all questions.
Very knowledgeable and professional …
Very knowledgeable and professional and explain papers well
Well we had to call again a few times…
Well we had to call again a few times but got it working. And Jessica was extremely helpful!
Patience and kindness
Everyone I spoke to was extremely kind and patient. I use a wheelchair and have problems holding things. The people that helped me: Dylan,Cherie and Marci are wonderful beacons of patience and kindness. Thank you p
Professional
Professional, clear understandable direction
Very soft spoken
Very soft spoken, they answered all my questions, they didn’t rush me through it, and was very polite and helpful and kind. I would recommend them to anyone. Thank you!
We have had support from the time I…
We have had support from the time I placed the order to after installation. My dad has a sense of security now. I am so thankful <3
How kind and helpful everyone was
How kind and helpful everyone was. Staff Customer Service and Service They answered all my questions. Great team effort!!
Arlene is awesome!
Arlene is awesome! Professional and friendly. Knowledgeable too!
Terry Michael explained everything
Terry Michael explained everything. He answered all my questions.
Wonderful service thanks to Frank!
Bob did a great job of explaining the…
Bob did a great job of explaining the service and the equipment.
Lori Marino was very helpful!
Lori Marino was very helpful and friendly. She explained everything and informed me what to do when the package arrives. She is very knowledgeable about how the Life Alert system works, the costs etc. I truly value her expertise! Thanks Gloria Radde, Mayer MN.
Representatives
Very friendly and informative
great guy and service!
Jasmine is amazing
Jasmine is personable, easy to understand, and knowledgeable. She provided all the information we needed to make an informed decision. She was patient and answered all of our questions. We left our conversation with her knowing that we have made an excellent decision. Keep this lady. She is wonderful!!