LifeSafer Ignition Interlock (lifesafer.com) has a 4.4 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is good. 85% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 93% of negative reviews. Last updated 2026-08-10.
It’s great to hear that Tawanda was able to assist you so well. Our team is dedicated to supporting our customers every step of the way, and your recognition reinforces the effort they put in every day.
They are a piece of shit!! When your in your last 30 days they will find any reason to fail you!! And when you confront them they say they can’t help you talk to the mva, oh I got a flat so I have to prove no one tampered with the car, I moved and put the car on a trailer I have to prove no one tampered with the car, you can’t get work done to your car or they will fail you!!! When you call to ask about it they say take it up with the mva we just install the device they are horrible worst customer service ever and they take no responsibility for their device but please make sure you get it done when they have an error and charge you the 125.00 a month cause they will lock you out of your car and tell you to take it up with the mva who then wants you to prove that it’s an error!! They are awful and never wiling to help oh and also the places you get it checked at make fake dates and tell you just come in whenever but lifesaver will charge you 75.00 if you never made an appointment becouse the company says come in whenever they are a joke
We’re sorry to hear of your experience and would like the opportunity to investigate this further to see how we can help. Unfortunately, we are unable to identify your account, so we’ve sent you a private message requesting more information. Upon your response, a LifeSafer management team member will reach out to see how we can best assist you.
Malfunctioning equipment and customer service is unable to offer solutions.
We’re sorry your experience with the device has been difficult. Our goal is to make the interlock process as stress-free as possible. We will be reaching out to you to address this directly.
Tawana was very resourceful. She went above and beyond what I was expecting. She was very detailed when was explaining things to me. She even pointed me in the right direction for my car insurance. Thank you
It’s great to hear that Tawana was able to assist you so well. Our team is dedicated to supporting our customers every step of the way, and your recognition reinforces the effort they put in every day.
The staff, service and customer service was Very helpful, thorough, prompt,respectful, and friendly. The attention i received and reassurance that everything was going to be okay left me feeling at ease and a huge believer in this company and device…
We’re so glad you had a great experience with Jose. At LifeSafer, we know that every interaction matters, and it’s wonderful to hear that their support made a difference for you.
Horrible customer service! Set on auto pay they took me off and are trying to charge $300 for 60 days of service with $60 in misc chargers. Takes an hour to get anyone on the phone, no supervisor available per the phone rep. Stay far far far away. Dui was the 2nd worst decision of my life, choosing this company was the 1st.
We’re sorry to hear of your experience and would like the opportunity to investigate this further to see how we can help. Unfortunately, we are unable to identify your account, so we’ve sent you a private message requesting more information. Upon your response, a LifeSafer management team member will reach out to see how we can best assist you.
Easy to talk to explained everything very knowledgeable help with the whole process thank you
We really appreciate you taking the time to highlight Brian. Providing excellent customer support is a top priority, and it’s wonderful to know that they made a positive difference in your experience.
We need a certificate that the equipment was returned. Mt Roger's has complied
Interlock companies do not have a "certificate" to provide to clients ; we simply advise VASAP of the completion, which has already been done. The removal is sent to the state by the VASAP case manager.
The initial representative gave false information regarding the mechanic affidavit which is now causing a delay in getting my vehicle repaired....
Thank you for bringing this to our attention. We regret that your recent interaction with our staff fell short of the respectful, professional service you should always receive from us. Your feedback is being reviewed with our leadership team, and we will be in touch with you to address your concerns.
Explained everything well. Professional and very kind. It took us a few tries to set up interlock but she was patient and I didn't feel rushed
We truly appreciate you highlighting Tawanda. Our team takes pride in providing excellent support, and it’s great to know their efforts stood out to you.
Francisco the rep I spoke with was very human and empathetic to situation. Should move up in company or get a raise.
We truly appreciate you highlighting Francisco. Our team takes pride in providing excellent support, and it’s great to know their efforts stood out to you.
I'll give this company a four star rating and only because in my opinion they're not completely up front about all the rules and regulations that you should follow. Maybe I missed something in the reading of the manual. Maybe I didn't. But I feel like details should bebgone over by both parties together I'm on my second year coming up to year number three. And the reason for that is my truck was broken down and in my garage. I was working on it and I missed an appointment. My truck was undrivable. And I worked frantically to get it drivable and back on the road. To no avail. I couldn't make my appointment within the 48 hour time frame that they give you from your appointment date. I had to get a lockout code to be able to start my truck. Anytime you have to get a lockout code to start your truck your one year starts from that date. They didn't tell me when I went and finally made my appointment. They didn't tell me anything until my year was up and it was supposed to be over and that's when I found out that it started all over from that date. But you know what? God's got this. Other than that one incident. The people are great. Very friendly. You go to have done each month what you need done and they're through with you in no time. I love the whole bunch. And Jesus loves you.
We’re so glad our team could be there for you when you needed it most. Compassionate service is something we strive for, and we truly appreciate you recognizing it.
It was really easy for me because I spoke with someone I can understand-an American dialect. I was praying to God to make this a pleasant transaction. It took me 2 trys to get someone like Richard. Richard guided me with my new debit card transaction and also explained to me the whole automated process. I've been a customer for several years and it has been good for me. Thanks
We really appreciate you taking the time to highlight Ric. Providing excellent customer support is a top priority, and it’s wonderful to know that they made a positive difference in your experience.
The lady was very helpful. She was able to answer all of my questions in a timely fashion and brought me through the process quickly.
We’re so glad you had a great experience with Marilyn. At LifeSafer, we know that every interaction matters, and it’s wonderful to hear that their support made a difference for you.
Thank you for sharing such kind words about Aly. Exceptional service is what we strive for every day and knowing that your experience reflected that means a lot to us.
My agent went above and beyond and was so helpful.
Thank you for sharing such kind words about Victor. Exceptional service is what we strive for every day and knowing that your experience reflected that means a lot to us.
Damond...hope I got the spelling right. He was super helpful, answered all my questions, and had me sorted out in 15 min. This was hands down the easiest part of this whole DUI process. Thank you!
It’s great to hear that Damond was able to assist you so well. Our team is dedicated to supporting our customers every step of the way, and your recognition reinforces the effort they put in every day.
Kim made my experience above outstanding and professional. Very quick helping me through this thought time in my life. She is amazing!
We truly appreciate you highlighting Kim. Our team takes pride in providing excellent support, and it’s great to know their efforts stood out to you.
Long wait time. But once connected to live agent all questions and inquiries taken care of with reassurance.
We’re thrilled to hear that Francisco and Ric provided such great support! Recognizing our team members for their hard work is one of the best parts of what we do, and your feedback will absolutely be shared with them.
It’s great to hear that Jessica was able to assist you so well. Our team is dedicated to supporting our customers every step of the way, and your recognition reinforces the effort they put in every day.
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