LifeSafer Ignition Interlock (lifesafer.com) has a 4.4 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is good. 85% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 93% of negative reviews. Last updated 2026-08-10.
Very expensive and was a complete headache blowing in a machine that glitched is so annoying and paying for it worse
Thank you for your honest feedback. It helps us see where we’re doing well and where we can keep improving.
Céline is an absolutely wonderful help to me- She was very kind and helpful to me!!! Very sweet and a treasure of representation for your company
We’re thrilled to hear that Selene provided such great support! Recognizing our team members for their hard work is one of the best parts of what we do, and your feedback will absolutely be shared with them.
Customer service representative handled my issue promptly and is sending my issue further along for investigation to hopefully prevent it from happening again. He was helpful. He was very friendly. Easy to communicate with.
We truly appreciate you highlighting Jonathan. Our team takes pride in providing excellent support, and it’s great to know their efforts stood out to you.
Amazing experience and quick delivery. Super awesome Kim you helped a lot.
Thank you for sharing such kind words about Kim. Exceptional service is what we strive for every day and knowing that your experience reflected that means a lot to us.
Person who took my call was polite, knowledgeable and respectful of my time and needs.
We’re thrilled to hear that Jonessa provided such great support! Recognizing our team members for their hard work is one of the best parts of what we do, and your feedback will absolutely be shared with them.
I was having a technical issue with my Interlock device and was very impressed with the excellent customer service provided by LifeSafer rep Stella. She handled my situation professionally and with compassion. Definitely a keeper with your company. Thank you Stella! Joe W.
It’s great to hear that Stella was able to assist you so well. Our team is dedicated to supporting our customers every step of the way, and your recognition reinforces the effort they put in every day.
We truly appreciate you highlighting Vanessa. Our team takes pride in providing excellent support, and it’s great to know their efforts stood out to you.
The gentleman I spoke with today was very helpful and very respectful. I highly recommend. Everyone needs to get customer service like this
Thank you for sharing such kind words about Jose. Exceptional service is what we strive for every day and knowing that your experience reflected that means a lot to us.
My agent helped me with minimal hold time.
We really appreciate you taking the time to highlight Selene. Providing excellent customer support is a top priority, and it’s wonderful to know that they made a positive difference in your experience.
Kiran was very helpful in my scheduling for the interlock in my car. She also helped me out with a coupon for the insulation. Life safer is a great interlock company with great customer service.
We’re so glad you had a great experience with Kiran. At LifeSafer, we know that every interaction matters, and it’s wonderful to hear that their support made a difference for you.
I have had my interlock device for almost 1 year, after 5 months at a first installer. There was a message that popped up on his computer that said I was not reporting for service, though I came in every month paid and had it calibrated. After two different installs, the installer decided he didn’t want to install anymore so I went to a new garage where they realize that he installed cropped wires, etc., etc. Through all of this, the woman I spoke to on the phone, said that there was no record of me having anything calibrated. I now went to a new shop and had a new device installed after 5 months now again a message popped up on this guy‘s computer saying the same exact thing and that I would be reported to the DMV if I did not get calibratedI have spoke to LifeSafer on the phone. The Shop has spoke to LifeSafer on the phone and there is never a clear answer where my records are. If I am paying and being calibrated each month, then what exactly information is being downloaded and sent? That’s where LifeSafer goes horribly wrong. After speaking to many people, I understand this company adds on time and violations. I want to clear this up before that time comes because I’m not going fall for this nonsense. Whether it be problem with the machine or a problem with the installation, I have absolutely nothing to do with this. It’s out of my hands and I should not be penalized. I will be following up with this shortly. I would like to warn everyone that once these people have this installed in your car, it is a money pit and the scam will be exposed. I’m requesting someone reach out to me immediately and correct these errors with the logs, I surely won’t be starting over and won’t be paying for this hoax. I hadn’t even gotten to the billing errors
We’re sorry to hear of your experience and would like the opportunity to investigate this further to see how we can help. Unfortunately, we are unable to identify your account, so we’ve sent you a private message requesting more information. Upon your response, a LifeSafer management team member will reach out to see how we can best assist you.
The technician was knowledgeable and insightful. This is the first person that helped me as opposed to being brushed off to the installer
Thank you for sharing such kind words about Victor. Exceptional service is what we strive for every day and knowing that your experience reflected that means a lot to us.
The person I was speaking with was very helpful and knowledgeable and very nice. I couldn’t have had a better experience
We’re thrilled to hear that Tawanda and Azi provided such great support! Recognizing our team members for their hard work is one of the best parts of what we do, and your feedback will absolutely be shared with them.
Carmen was very helpful especially when I didn't think I could even pass the test.She really needs a raise she is so helpful thanks to her im back on the road .
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They were very helpful and gave me great pricing all around a great experience couldn't of had a better experience. Highly recommended
We’re so glad you had a great experience with Abbas. At LifeSafer, we know that every interaction matters, and it’s wonderful to hear that their support made a difference for you.
Called customer service the device i got in my vehicle was faulty and they were willing to wave the installation fee for supplying me with a faulty device customer service was knowledgeable and very cooperative
Thank you for sharing such kind words about Ric. Exceptional service is what we strive for every day and knowing that your experience reflected that means a lot to us.
If i could give a negative review I would i tell everyone to go to the competition because this company sucks the collections is impossible to get ahold of but will bully you over email and its way over priced negative 5 stars 100%
We appreciate you taking the time to share this. We’re sorry for the delayed response. A LifeSafer team member will be in touch to assist you directly.
We truly appreciate you highlighting Genesis and Edlene. Our team takes pride in providing excellent support, and it’s great to know their efforts stood out to you.
the gentleman that helped me today was extremely helpful, kind, and listened. he had me taken care of in no time. he is by far the best
We’re thrilled to hear that Khenny provided such great support! Recognizing our team members for their hard work is one of the best parts of what we do, and your feedback will absolutely be shared with them.
We really appreciate you taking the time to highlight Linda. Providing excellent customer support is a top priority, and it’s wonderful to know that they made a positive difference in your experience.
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