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Written by the business, not verified by us.LiTime (litime.com) has a 3.7 out of 5 rating on OK.one, based on 463 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is mixed. 67% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 75% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-24.
Reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the simple ordering process, noting that products arrive promptly and are safely packaged for delivery. Users are particularly happy with the outstanding performance and reliability of the batteries during outdoor trips and daily use. Though some reviewers were not happy with shipping delays, experiencing prolonged waiting times and communication gaps regarding their orders. A few other people also noted difficulties during the return process, or received items that required extra support and troubleshooting. Additionally, a small group of consumers mentioned facing challenges when trying to get refunds or resolving discrepancies.
Auto-generated from all reviews of this business. For reference only.I ordered a charger and battery. Recieved the charger but no battery. Checked several times before being informed that a claim was filled and was asked if i wanted the battery or my money back. I have a charger so of course i need the battery. I had planned to replace both batteries on my boat, but im still waiting on the first one. Mike
Great product! I am giving the lower rating for the lack of communication and for not honoring the price guarantee. Purchased two batteries and a few days later there was a sale. I called to inquire about a price match, person I spoke to forwarded it on and said I would be notified. Never got a reply.
Product was identified clearly and was made aware of “Package deal” pricing. Not very fond of how the package tracking goes after the purchase. Too many apps are needed to track. A person should just be able to track through the specific carrier product was shipped through.
Trying to return something is a hassle. I should be able to print off a label and return this product. Not wait a few days until someone decides to send me one
I have been trying to return a battery and keep having issues getting the return label they keep saying they are making the ticket and have to wait 1 business day and still haven't got the return label and talked to several people and they keep doing the same thing without me receiving a label
4 four stars for now. Battery arrived at 11.0 v . Will charge and test
You want me to review product that I never received. No shipping updates, nothing. you took my money and all I have is a charger.
Good experience. I'd have rated higher, but wasn't aware of the overseas transaction charge.
Not a fan of multiple shipments. Liked that you had live tech support
Hi John, Thank you for your feedback and for sharing your experience with us. We're glad to hear that you found our live tech support helpful. We also appreciate your comments regarding multiple shipments. In some cases, orders may be shipped separately depending on product availability or warehouse locations, but we understand that a single delivery can be more convenient and we are always working to improve the overall shipping experience. Thank you again for choosing LiTime. Best regards, Customer Support Team
My order was late. The only tracking information I received told me my order was received. I only received the charger that I ordered with the battery. The only answer to my emails was that the battery was pre-order. It took 10 days to finally receive my battery. I was on the cusp of contacting PayPal to start the process of getting my money back. Great products but Customer service is lacking badly.
Hi Thomas, We're very sorry to hear about your experience and truly appreciate you taking the time to share your feedback. Your order included both a battery and a charger, and the battery was on pre-order at the time of purchase, which is why the charger was shipped first while the battery was sent separately once it became available. We understand that this may not have been communicated clearly enough, and we sincerely apologize for the confusion and frustration this caused. We’re glad to hear that you’re satisfied with the product itself, but we’re sorry that our communication did not meet your expectations. Please feel free to contact our support team at [email protected] with your order details so we can review your case and ensure everything has been properly resolved. Thank you for your patience and for choosing LiTime. Best regards, Customer Support Team
Your delivery system blows. My order has now been on a truck for 4days , without delivery. FedEX is the worst.
Hi snyder, We're really sorry to hear about your experience and truly appreciate you bringing this to our attention. Our support team has reached out to you via email to better understand the situation and help resolve it as quickly as possible. Please kindly check your inbox (and spam folder) for our message. If you haven't received it, feel free to contact us at [email protected] with more details. We’re committed to making this right and appreciate your patience. Best regards, Customer Support Team
During the purchase the shipping times made it seem like my order would delivered in time for a project I was working on this weekend but it will have to wait a couple of weeks due to it taking a couple of days to get the battery out the door from LiTime.
We bought a LiTime battery for our trolling motor last season. We fish the Upper Mississippi River almost year-round. No matter the temperature, current, weather, the battery has held up well. I was excited to see LiTime now had released a dual-purpose battery as well. So far we've only used it two cold days on the river. Battery operated as expected and never dropped below 90%.
Great product so far for my boat electronics. Shipping took forever which was the only frustrating part.
Battery is installed and ready for use. Have not had an opportunity to put on the water yet. That’s why only 3 stars. I will edit when we can hit the water. I fully expect nothing but an increase to 5 stars.
Hi Steve, Thank you for sharing your feedback and for choosing LiTime. We're glad to hear that your battery is installed and ready to go. We hope it performs great once you get out on the water! If you have any questions or need any assistance, please feel free to reach out to our support team anytime. We’d love to hear how it performs once you’ve had the chance to use it on the water. Best regards, Customer Support Team
You advertise these 16V batteries as “marine electronics batteries”, but I never saw anything on the website that said a voltage regulator would be needed to run this battery with lowrance products. If it wasn’t for the expertise of the people working on my boat I would have burned up my units by running more than 16.4 volts
Hi Trent, We're really sorry to hear about your experience and truly appreciate you bringing this to our attention. Our support team has reached out to you via email to better understand the situation and help resolve it as quickly as possible. Please kindly check your inbox (and spam folder) for our message. If you haven't received it, feel free to contact us at [email protected] with more details. We’re committed to making this right and appreciate your patience. Best regards, Customer Support Team
Shipping label was created and batters didn’t move for 5 days
Hi Christopher, Due to severe weather conditions in some transit areas, there was an unexpected delay in the carrier’s pickup and tracking updates after the shipping label was created. We completely understand how concerning it can be when tracking does not update for several days. Once the weather conditions improved, we immediately coordinated with the carrier to process the shipment, and the package was delivered within two days after being picked up. According to the carrier’s tracking information, the package has now been successfully delivered. We truly appreciate your patience and understanding during this delay. If you have any questions or need any assistance, please feel free to contact our support team at [email protected]. Best regards, Customer Support Team
Shipping took several days for 1 of my items. It was the 36v battery which I considered the most important one so I was upset. The other items came really quick.
My package was supposed to be delivered yesterday but fedex still hasnt even received it. Support escalated the problem to try and find my package
Hi Stephen, We're really sorry to hear about your experience and truly appreciate you bringing this to our attention. Our support team has reached out to you via email to better understand the situation and help resolve it as quickly as possible. Please kindly check your inbox (and spam folder) for our message. If you haven't received it, feel free to contact us at [email protected] with more details. We’re committed to making this right and appreciate your patience. Best regards, Customer Support Team
I didn't measure and didn't realize the 36V 100Ah was 10.5" wide. As soon as I opened the box, I knew it would not fit. I called and explained. They sent me a return label and as soon as they received it, they refunded my money. Just got the 60Ah today. If the battery is as good as the customer service, we should have no problems.
Hi Brian, We're really sorry to hear about your experience and truly appreciate you bringing this to our attention. Our support team has reached out to you via email to better understand the situation and help resolve it as quickly as possible. Please kindly check your inbox (and spam folder) for our message. If you haven't received it, feel free to contact us at [email protected] with more details. We’re committed to making this right and appreciate your patience. Best regards, Customer Support Team
463 reviews matching
