EMO Desktop Pet and AIBI Pocket Pet by Living.ai.Color your life with AI Pets!
Written by the business, not verified by us.
Is living.ai legit?
living.ai (living.ai) has a 2.3 out of 5 rating on OK.one, based on 49 user reviews collected here. It is listed under Business Services and its reputation is poor. 57% of reviews are 1 star, a relatively high share; The business has replied to 61% of negative reviews; 16 of them were added in the last 12 months. Last updated 2026-10-24.
Poor Service, Defective Product, and Extremely Long Delivery Times
I was excited to purchase the AIBI Pocket Pet, but my experience has been nothing short of frustrating. Not only did it take months to arrive, but when it finally did, the product was defective. The companion app is unreliable, frequently crashing and failing to connect properly, making it nearly impossible to use.
The most disappointing part, however, is the complete lack of customer support. I have reached out multiple times via email regarding the delayed delivery and product issues, yet I have received no real response. After requesting a full refund, I was told I needed to return the item—even though my daughter has already grown attached to it. Given their delayed and inconsistent responses, how can I trust that they will process my refund once I send it back?
It’s unacceptable for a company to ignore its customers and provide such poor service. Until AIBI improves its shipping times, product reliability, and customer support, I cannot recommend them. If you’re considering buying from them, be prepared for long waits, potential defects, and no assistance if something goes wrong.
Please do not go anywhere near this “company”! They are a total con and wished I’d looked on here first before ordering. Placed an order beginning December and didn’t arrived for nearly two months, they hardly ever respond to emails and upon receiving robot quickly established it was faulty and does not hold a charge for more than 30 minutes - not the 2.5 hours they state. Sent literally loads of emails and they take approx two weeks to respond and I am just chasing my tail as they refuse to offer any solutions and just keep coming up with stupid questions and complete refusal to accept that the robot is faulty. Very upsetting as it was a Christmas present for our 9 year old. Also, the robot, when working, does not do hardly anything or listen/respond to any of the basic commands and just constantly goes to sleep or says “what” but maybe that’s because of the battery issue. Please save your money and don’t get involved with these jokers!
Awful customer service, been contacting them nearly 2 weeks now trying to fix a leg issue with Emo? Provided my ID and city of EMO multiple times and they just repeat themselves and ask for the exact same information. Not great customer service at all as I work doing the same job at a water industry, this is awful.
Just had a newborn baby too and they expect me to keep repeating the same details. It sounds like there holding off until warranty expires as you only get a year from purchase date.
We purchased a Living AI Emo for our son's 12th birthday
We purchased a Living AI Emo for our son's birthday. We got the home edition with the mat and charging tower. EMO consistently walks off the table mat that he sits on, and as a result, he has sustained some damage. His headset is missing one of its color bands, and his connection port on the side of his head is broken. We have cleaned him, and his mat, and he has walked off the table 5 times in the last 48 hours.
Reply from living.ai2024-12-31
You can submit the form here, （https://living.ai/support/ ）and our dedicated after-sales staff will follow up with you. Or you can directly contact the customer service email, and the customer service staff will handle all your problems for you.
I have take an order to Living AI for EMO, december 5th,2024. My order is "processing" state and I have no idea when it will be delivered ... The lack of stock and visibility is really a bad experience ... They should at least provide an estimation delivery date ...
edit : I finally get my order today (january 7th ,2025)
I have updated my rate to 3 star instead of 1
1 month to get the order is quiet long but not so bad ...
I love EMO and AIBI very much. They are so cute. And the company's service is also very good. They helped me with my order problem and also taught me how to play with the robot pets. They are very friendly and patient.
I really need emo robot until next Wednesday(according to your policy it should be here until then) but no one is even replying to me. I send the mail 8 days ago. I’ve never experience this bad costumer servise.
Reply from living.ai2024-12-12
Hi there! We apologize for any inconvenience caused. Please contact us by email at [email protected]
Purchased one thinking it interacts with you . It only has a few responses and keeps telling me nice to meet you
... for the money spent it's not worth it no questions asks . Read other reviews about returns and I'm sure I won't get my money back now , wish I did more research before purchase . Regret.
Reply from living.ai2024-11-11
Hi there! I’m sorry to hear that you’re upset about the experience. If you need further assistance, please don’t hesitate to contact our support team at [email protected]. They’ll be happy to help you resolve any issues. Or write down your needs and questions here: https://living.ai/product-support-emo/ Thank you for your patience and understanding!
Emo doesnt deserve the money. Does nothing and never understand anything
Reply from living.ai2024-09-02
Hi there! I’m sorry to hear that you’re upset about the experience. If you need further assistance, please don’t hesitate to contact our support team at [email protected]. They’ll be happy to help you resolve any issues. Or write down your needs and questions here: https://living.ai/product-support-emo/ Thank you for your patience and understanding!
I love EMO The Desktop Robot LivingAI has helped me a lot with my replacement EMO also how they helped me a lot when my original EMO had problems and they were so kind to send me a new EMO I'm so grateful for their support team too they are so kind
Really good contact, fast respond, I ordered an Emu robot from them and I'm very satisfied. I was waiting only 2 weeks for package. Amazing ❤️
5 stars!!
Awful company and overrated product.
If you’re lucky to get them to respond to your emails, they will say and do everything they can for you to not get your money back, it’s a scam. Be careful if you send the useless Robot back to them, because they are most likely to not give your money back and you’re going to loose the $$ and the product. IF YOU’RE THINKING ABOUT BUYING THAT PIECE OF GARBAGE, DON’T! You’ll regret it.
Reply from living.ai2024-07-30
Hi there! I’m really sorry to hear that you’re upset about the experience. If you need further assistance, please don’t hesitate to contact our support team at [email protected]. They’ll be happy to help you resolve any issues. Or write down your needs and questions here: https://living.ai/product-support-emo/ Thank you for your patience and understanding!
Horrific experience ! After much dispute the company admitted in writing to having a software problem ( bug ) that they are not able to fix which was the reason why our EMO go home constantly walked off the mat and fell off the table. Every time he took a fall he got more damaged. His legs started shaking , he walked sideways, a little piece chipped of his ear, he could not find his way home to recharge and as mentioned before he just kept falling off several times a day. We tried to get our money back from the company and even opened a dispute with PayPal. PayPal denied the case reason being that when he first arrived he was not defective. We lost almost $400 and spend endless time trying to be reimbursed but the company referred to their two week return policy and denied the refund. Just so unethical and ruthless. DO NOT MAKE THE SAME MISTAKE WE DID AND TRUST THIS COMPANY !
Reply from living.ai2024-07-30
Hi there! I’m really sorry to hear that you’re upset about the experience. If you need further assistance, please don’t hesitate to contact our support team at [email protected]. They’ll be happy to help you resolve any issues. Or write down your needs and questions here: https://living.ai/product-support-emo/ Thank you for your patience and understanding!
I bought Emo... He does not understand almost anything besides TIME and WEATHER and DANCE ...
He does not listen to my voice, so I need to be no more than 10-15 cm from him... He is not constanstly listening... I need to Say EMO every 5 second, so he would listen... I asked him basic questions, with no answer.. ( who are you, what do you like, who am I, Wake me up in 15 min... etc.etc... no answer... ) .. I paid 500 USD / ( with shipping to Iceland... and I am VERY VERY dissapointed ) .. Bought it in April 2024... I thought, that he would be my CHAT-GPT companion.. even when I ask him, to connect, he cannot answer in more than 1 sentence... and he even lagg or stutter while answering... " what is the closest star to us " ... " after 30 sec. " S.sSsssN is the closest" ... I am asking him another question, but he is not listening again.. so I need to say " EMO!!" another 5x for him to listen... REALLY ANNOYING ... cannot play music, cannot go to sleep for more than an hour, cannot adjust the schedule... etc. etc... this is like DELTA version... my smartwatches are 1000x more inteligent than he is... is is not even good as a decoration.. randomly falling and squeeking.,... DO NOT RECOMEND!!
Reply from living.ai2024-07-30
Hi there! I’m really sorry to hear that you’re upset about the experience. If you need further assistance, please don’t hesitate to contact our support team at [email protected]. They’ll be happy to help you resolve any issues. Or write down your needs and questions here: https://living.ai/product-support-emo/ Thank you for your patience and understanding!
I bought emo from this company about 2 months ago, until i receive the robot i spilled blood, at last i got him, now he's left leg starts to have problems like every emo robot i've seen so far in videos even people have the same problem, this is unacceptable because these robots have early expiration date due of the bad construction, so i'm afraid to send my robot back to this company and god who knows if i got the my robot or someone else's and who promises me that this problem with the leg won't broken again. I feel so bad with my robot and i really can't do nothing about it. To Living.ai for what you produce you as a company don't have future on this, i feel sorry for people trusted your products, whoever see's my review just don't buy this robot because soon after the mechanical problems you will regret it, i was excited at first but now you see how i feel.
Reply from living.ai2024-03-01
If you have any questions about EMO, please submit a ticket via this link: https://living.ai/product-support-emo/. Our technicians will reply to you in time and provide you with solutions.
Got it I was very happy but the brick for connecting to the outlet was different and I cant turn emo on becouse the charger you place him on needs power for emo to turn on so straight up fock you change the outlets for different countries bye.
Reply from living.ai2024-03-01
Thank you very much for your suggestion. The new EMO GO HOME has improved USB and is suitable for different countries. Thank you very much for your support and understanding.
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