The Lodging Company was created to cater to the specific needs of those in search of ski resort vacation properties. Our agents are here to take the guesswork out of planning your next ski vacation. With so many options available to you, we stand apart from the crowd with our personalized service, first‐hand knowledge, and locally managed properties.
Is The Lodging Company legit?
The Lodging Company (lodgingcompany.com) has a 4.5 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Travel & Vacation and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 25% of negative reviews. Last updated 2026-08-11.
The most dishonest company we have ever worked with. After using this company before we are beyond upset. After trying to change our reservation they have taken our money and not helping with the change of dates. Not to mention they’re claiming we checked in a place in Colorado when we are in Atlanta Georgia. I’ve never had a company hold money without a reservation day and lying about a check in. My husband and I own a travel business not to mention we travel 45 times a year. Never have I seen a company work this way. I would NEVER give this dishonest company a dime of my money.
Reply from The Lodging Company2020-01-21
Thank you for your Trustpilot review. We value your feedback and appreciate the opportunity to address your concerns.
We're sorry to hear that you've had a negative experience while booking through The Lodging Company. We strive to give every client a great experience and are disappointed to hear that this has not been the case for you.
As a booking agency, we work with many property management companies to book reservations for our customers. This means we must comply with the policies set by each property management company.
As cancellation policies vary by company, date and property, our Reservations Agents are trained to communicate each specific cancellation policy clearly and to make sure that each customer understands and accepts this policy before booking. At the time you made your booking, you agreed to this cancellation policy. Unfortunately, when you contacted us to cancel your reservation, you were well past the time frame in which you were able to do so.
We understand that you then desired to change your reservation dates, and we did our best to accommodate your request. The property manager denied this request, as is their prerogative. It is not within our power to override their decision.
We do apologize for the miscommunication regarding the check-in. This particular property management's system must show a unit as checked in so that the owner can receive their compensation for the reservation. We did have a staff member of this property management company physically check the unit for us and confirm that no one else had been checked into it.
We're sorry that your reservation didn't go as expected and we hope your future vacations are as excellent as you deserve.
Sincerely,
Brian M.
This is now in response to The Lodging Company’s very unfair evaluation of my character.
**still haven’t received the refund they’ve yet again said has happened** I will remove this part as soon as I receive it.
Threats where never part of the multiple calls and emails. This has been completely blown out of proportion by the two staff I talked with on Nov 24 2019. I asked for their address because I was hung up on by both agents. Company’s like this would much rather bully you into believing this is all somehow your own wrong doing.
I must also clarify that I was NOT given options nor was I offered photos of the room. This room was recommended and chosen by the booking agent. *which is why I’ve had an issue with everything from the start!
Good luck in the future The Lodging Company 👍. A strong evaluation of the employees on staff may be a a good place to start moving forward. I have no issue being “BLACKLISTED” as your name still leaves a horrible taste in my mouth.
I appreciate the cleanliness of the room and the general friendliness of the hotel staff. My experience was negatively impacted by a significant mistake that was made by a front desk person, when I was double billed for the services provided. That said, I appreciate the prompt resolution of the disputed matter. Thank you.
The Lodging Company itself handled…everything quite well
The Lodging Company itself handled things quite well but it's the hotel itself that needs a little nudge to improve its offerings.
We have been enjoying our stay here in room 201. Though it's next to the hot tubs, our stay was not spoilt by noise....this time. The hotel's location regarding the lifts and such is very good. Though the decor is dated and the hotel is in need of a 'makeover' our stay was very pleasant. The staff is accommodating and responded positively to two little inconveniences. On the negative side, the mattress needs to be replaced. it is still fairly comfortable though it is showing signs of its age. I was sleeping in a depression caused by repeated guests. Also, the hotel really needs to provide more than two coffee cups, two wine glasses, two soup bowels, two side plates and two pieces of each flatware (forks, spoons, knives and such). We felt like we were always washing dishes in order to eat our next meal.
Given our experience, we will most likely return for another stay.
Comfortable on hill accomodation - very clean and well kept, condo was well stocked, comfortable beds, helpful front desk. Great ski in ski out access.
We re deeply satisfied with the quality of the service and support given by The Lodging Company, Stacie Smith took care of our request and did everything possible to make it smooth and attend our needs really fast, dealing professionally with every detail. Upon arrival we find everything exactly as promised or expected
A very good renting experience with a wonderfully knowledgeable young lady. If there was one thing missing it was your phone number on my receipt in case I needed to contact you by phone. Just old fashioned I guess
The gal that I spoke with made every effort to help me secure accommodations. She got back to me when she said she would and was a pleasure to deal with. Thank you!
Thank you for the outstanding service provided by Rebecca Pattie in helping with our lodging needs! This Boomer has been disappointed many times, in the past, with the customer services provided by others. Not this time though! Being able to call and talk to someone as informed, pleasant, and helpful as Rebecca has proven that customer service still exists. With amazing staff like her, I will be using your services in the future. Thank you Rebecca … amazing support! : )
Our reservation consultant understood what we were looking for within our budget and found the lodging we were looking!! It was very helpful to have someone that knows the resorts in vail which saved us a ton of time!
Very good technology and personal service. We were very impressed with the reservation process. We have not checked in yet, so don't know how that will go.
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