Lookbyfare (lookbyfare.com) has a 4.2 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Travel & Vacation and its reputation is good. 81% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 47% of negative reviews; 100 of them were added in the last 12 months. Last updated 2026-08-10.
Malone did an excellent job and moved speedily resolving my issues with my flight and refund he was patient and kind.
We are so glad to hear our team provided excellent, speedy, and kind assistance with your flight and refund issues. Thank you for your wonderful feedback!
Phoebe, Thank you for your help!
We are so glad we could help! Your kind words mean a lot to us.
Great customer service, the lady I spoke with was very kind and patient.
We are so glad to hear our team provided excellent service. Thank you for your kind words!
Olympia was great, she was very helpful and patient.
We are so glad to hear our team member was helpful and patient. Thank you for sharing!
cicero was a life saver and he should get a raise thank you so much cicero I've got my vote.
We are so glad to hear about your positive experience and appreciate you sharing your kind words. We value your feedback.
My experience with Lookbyfare was an absolute nightmare and serves as a cautionary tale for anyone looking to book travel online. After booking a flight from Detroit to San Diego at the advertised price, I received an urgent email the following day claiming my ticket was pending and requiring an immediate callback. Upon calling, I was connected with an Indian agent who claimed the fare had suddenly increased by ~$100 and insisted the ticket could not be cancelled or refunded, despite the airline’s own website still showing a much lower price. When I finally forced a cancellation by calling back and speaking to a different representative, they charged me a $25 fee despite their website explicitly promising a full refund within 24 hours. The entire operation feels incredibly deceptive, utilizing agents who use fake names and high-pressure tactics to squeeze more money out of customers. This site is a complete scam; please be aware and stay far away from this platform to avoid being cheated out of your hard-earned money.
The persons name who helped me was Scout and was able to help me with what was needed. I’ve only ever booked once and he was a big help.
We're happy to hear that the assistance you received was helpful and addressed your needs effectively. We appreciate you sharing your positive experience and are grateful for your feedback.
Scout was very helpful explaining my booking price difference and made it right by making the adjustment. Great service.
We're happy to hear that the explanation regarding your booking price difference was helpful and that the adjustment was made accordingly. Thank you for your great feedback!
Scout was very professional, care about customer and fast responding. great customer service. immediately fixed my issue.
We appreciate you taking the time to share your positive experience. We're happy to hear that the issue was resolved quickly and that you were satisfied with our customer service.
Thank you for the 5‑star rating! We appreciate you choosing us and are glad everything went fine. If there’s ever anything we can do to make your experience even better, feel free to reach out. We’d be happy to help!
Lookbyfair. Will give you a price, and then once you book it. They will call you back 2 hours later and tell you. That flight cost another $100. By the time you book it with them they keep mis Leading you and tell you That's a anther $100 without all the extras that you click on. Like baggage or flight protection. I booked a flight last night for $750. Added protection for a $100 it came out to $850 i Got my booking number, they called 2 hours later and said it's gonna be another $100. But then that was without the protection. With the protection it was $950 I complained. Had the manager call me back? By the time he called me back. It was $1150 total. So from $750 to $1150, they are so misleading. It feels like a big scam. Feels like Bate and switch, i will never use them or recommend them.
We are sorry to hear about the issues you encountered with the flight booking process and the unexpected price changes. We appreciate you bringing this to our attention. We are reviewing your feedback to improve our services and ensure transparent pricing for our customers.
great experience, efficient!
We're happy to hear that you had such a positive experience! We appreciate you taking the time to share your feedback and are so glad we could resolve the issue for you.
I booked three tickets to Ecuador on April 12th at a fixed price, but today—when I called because my reservation was still pending—they tried to raise the price that had been initially set. Please look for another travel agency; they certainly deceived me and wasted my time.
We are sorry for the issue with your booking and the price change. We are reviewing this to prevent future occurrences.
Olympia helped me out today and was really professional and helped me out really well. She was kind and helpful. And executed the problem I had.
We're happy to hear that you had such a positive experience! We appreciate you taking the time to share your feedback and are so glad we could resolve the issue for you.
total scam will try to up charge you the fee that normal airlines do after you pay. false advertisement 100%. then once you dont want to pay this. they charge you a fee is 70 buck to cancel.
Very good agent. Needs to be cloned. Very patient with me as a 74 year old senior trying to attend a function with my Granddaughter for my 98 year old Grand Aunt. This agent made it possible!
We're happy to hear that our agent provided such excellent support. It's wonderful knowing we could assist you in attending the function with your granddaughter for your grand aunt. Thank you for your positive feedback!
We are so glad that our team member was able to help you. Thank you for sharing your positive experience with us.
We are so glad that our team member was able to help you. Thank you for sharing your positive experience with us.
I was dealt with Customer Rep Olympia. She was so….helpful and very approachable. She helped me going out of her way to book my ticket. I am really happy with her professionalism and extremely helpfulness.
We're happy to hear that you had such a positive experience. We appreciate your highlighting how helpful and approachable our team member was when booking your ticket. Thank you for your feedback and time.
I had a problem with my carry on and check bags. I would have had to pay for both but they added carry on and I only had to pay for check bag
We're happy to hear that we were able to assist with your baggage fees. We appreciate you bringing this to our attention, and we thank you for your feedback.
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