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Business Services

LugLess

201 reviews

4.4201 reviews
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About LugLess

Data updated
Website
lugless.com
Category
Business Services
Location
United States · Boston
Status
Unclaimed
Last 12 months
201 reviews
Replies to negative
69% (18/26)
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Is LugLess legit?

LugLess (lugless.com) has a 4.4 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Business Services and its reputation is good. 85% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 69% of negative reviews. Last updated 2026-08-10.

What people say

L
Lauren · 1 review · Verified · Experienced 2026-07-30 ·

Extremely easy and straightforward

Extremely easy and straightforward. I will be using again!

E
Ellen Browne · 4 reviews · Experienced 2026-08-06 ·

:) Very helpful staff

D
Debbie · 2 reviews · Verified · Experienced 2026-07-29 ·

Heavy camp duffles, no problem!

My daughter goes to camp across the country. I sent her baggage ahead with Lugless so she could travel without worrying how to handle her heavy duffles herself. It worked out amazingly!

D
Danielle · 1 review · Verified · Experienced 2026-07-30 ·

Easy and affordable way to ship

Easy and affordable way to ship! Print label at home, box and just drop off at Fex Ex. Tracking and emailed delivery confirmation. Will definitely use again!

J
Jennifer Nemeth · 3 reviews · Verified · Experienced 2026-01-24 ·

We have been using Lugless to ship my…

We have been using Lugless to ship my daughter’s clothes back and forth to an out of state college and they always are delivered perfectly on time or even before .

T
Trina · 1 review · Verified · Experienced 2026-07-29 ·

It was a great experience

It was a great experience. I especially enjoyed the convenience of going directly to the check point and avoiding boarding pass and check luggage. Arriving and returning on my travels. The freedom of no luggage during travel was awesome. I will certainly use the service again in the future and I highly recommend it.

C
Christian · 1 review · Verified · Experienced 2026-07-29 ·

Way cheaper than I expected it was more…

Way cheaper than I expected it was more than 50% lower through lugless compared to other direct shipping options. My two 75 lb boxes arrived on time to my new apartment in another state and delivered to my door too. Amazing overall so I decided I should give my honest review.

M
Michelle Grisvard · 3 reviews · Verified · Experienced 2026-07-29 ·

Easy to set up

Easy to set up, easy drop off at fed Example- saved money!

M
M R F · 1 review · Verified · Experienced 2026-07-28 ·

The process was simple

The process was simple, I set it up online, dropped off at nearest fedex office and the bag arrived on the day promised with good tracking.

M
MRN · 4 reviews · Verified · Experienced 2026-08-04 ·

All deadlines and promises kept

All deadlines and promises kept. Very easy process.

S
Sakshi · 1 review · Verified · Experienced 2026-08-05 ·

My boxes were torn when they arrived.

Reply from LugLess2026-08-07

Thank you for sharing your experience with us. We apologize for the inconvenience regarding how FedEx handled your shipment. You do have value protection with your booking, and we have sent you an email for you to open a damage/missing items claim to start that process. Let us know if you have any questions.

D
Dana · 1 review · Verified · Experienced 2026-08-05 ·

Excellent

Excellent, very responsive company! I had a piece of luggage sent from Hawaii back to the states. They picked it up on a Thursday and it was at my front door by noon the next day! It’s a great service!

G
Goldilocks · 4 reviews · Verified · Experienced 2026-07-28 ·

What a Joy!

This was great. No problems at all and the service was even faster than promised. I’ll definitely use them again.

M
Manvith · 1 review · Verified · Experienced 2026-08-05 ·

It was better than carrying in flight…

It was better than carrying in flight and cheaper

S
Salman Syed · 1 review · Verified · Experienced 2026-08-05 ·

My bag got teared at the zip and cannot use the bag

My bag got teared at the zip. And cannot use the bag anymore. Really bad experience. And that could be the reason they delayed

Reply from LugLess2026-08-07

We are sorry to hear that your luggage was damaged while in transit with FedEx! Damage like this is very rare, as your luggage should always be handled with care by our carriers. However, we do recommend boxing your luggage to prevent wear and tear.

B
Bob · 4 reviews · Verified · Experienced 2026-08-05 ·

Terrific service

Terrific service, very prompt and at the best price.

L
Lia · 1 review · Verified · Experienced 2026-07-29 ·

Thank you so much

Thank you so much! I was able to get my stuff shipped from home. This helped me so much especially since I wouldn’t be able to go home because I’m in the military.

S
SR · 1 review · Verified · Experienced 2026-08-05 ·

Swift service; rates can be better

Swift service, however, noticed the prices are now not reasonable and almost similar to airplane rates.

Reply from LugLess2026-08-07

Thanks for taking the time to leave insight on your experience. We hope to help you ship again in the future.

A
Aruna · 2 reviews · Verified · Experienced 2026-07-29 ·

Very reliable and fast delivery

We use this service all the time

s
swathi bolleni · 1 review · Experienced 2026-07-14 ·

Disappointed with my missing package

had a very disappointing experience with LugLess. My bag was lost by FedEx during transit, and it has been over 15 days with no resolution. The bag contained valuable personal belongings worth several thousand dollars, but I am only being offered $600 based on the coverage I selected. While I understand the coverage limits, I expected much better support and effort in locating my missing bag. The lack of updates and the lengthy delay have been extremely stressful. They didn’t even give us the FedEx investigation tracking id.I will not recommend this careless service to the people

Reply from LugLess2026-08-07

Thank you for sharing your experience with us. We apologize for the inconvenience regarding your missing package. We do see that FedEx has conducted an investigation to locate your package. Finding and returning missing packages is always our goal, and FedEx will keep record of your package's description on file in case they are able to locate it in the future. As you did have value protection selected for your trip, your claim was processed and you did receive reimbursement. We apologize again for the experience.