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Business Services

LugLess

201 reviews

4.4201 reviews
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About LugLess

Data updated
Website
lugless.com
Category
Business Services
Location
United States · Boston
Status
Unclaimed
Last 12 months
201 reviews
Replies to negative
69% (18/26)
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Is LugLess legit?

LugLess (lugless.com) has a 4.4 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Business Services and its reputation is good. 85% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 69% of negative reviews. Last updated 2026-08-10.

What people say

Worst Baggage delivery service

One of the worst experiences I've had with a shipping service. I paid extra for damage protection, yet my box arrived completely destroyed — my clothes were torn and my monitor was broken beyond repair. When I reached out for support on the damage coverage I had paid for, I received no help at all. Save yourself the trouble: pay the extra baggage fee on your flight and keep your luggage with you. I would only recommend LugLess if you want your belongings damaged and zero support afterward.

Lugless has been a major lifesaver and…

Lugless has been a major lifesaver and honestly a flex. I’m an artist and often leaving residencies with more than I brought. Such lightness to take the train knowing my bag is already en route with my paint and art! The only challenging part of dropping my (enormous) bag at FedEx was … accepting how easy it was. Truly, hard to believe there’s no gotcha. It has become my go to move over the years.

2 different experiences

My first delivery was perfect. My last delivery was not. The person left all of the boxes at the bottom of the steps, out in the open. Everything could have been ruined if there had been rain. One of the boxes was crushed, it looked like someone had stood on it, and 3 items were broken.

Reply from LugLess2026-07-31

Thank you for sharing your experience with us. We apologize for the inconvenience regarding how FedEx handled your shipment. You do have value protection with your booking, and we have sent you an email for you to open a damage/missing items claim to start that process. Let us know if you have any questions.

Moved from the Middle East with Lugless!

We recently moved from the United Arab Emirates back to Montana. We moved about 30 suitcases from the UAE into the US through multiple friends who had excess baggage. We then shipped all our things through legless it was flawless. I highly recommend their services.