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Business Services

LugLess

201 reviews

4.4201 reviews
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About LugLess

Data updated
Website
lugless.com
Category
Business Services
Location
United States · Boston
Status
Unclaimed
Last 12 months
201 reviews
Replies to negative
69% (18/26)
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Is LugLess legit?

LugLess (lugless.com) has a 4.4 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Business Services and its reputation is good. 85% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 69% of negative reviews. Last updated 2026-08-10.

What people say

Reliable, fast and cheaper alternative finally

I love there is a company with reasonable shipping rates that can get your things to your destination, securely, and safely and on time! I have used their service so many times - for travel and even small moving boxes.

Great idea – a little hard to use.

I was disappointed to discover that although there was a FedEx office in town, there was not a drop off point for lug less. The nearest drop off point was over 50 miles away. Fortunately, I was able to have the luggage collected by the driver.

Reply from LugLess2026-07-31

Thanks for taking the time to leave insight on your experience, and we apologize for any confusion! Since LugLess does not have actual drop off locations, items can be dropped off at any carrier location, such as FedEx or UPS, depending on who your trip is booked with. We are glad you are able to utilize the pickup service, though! For your next trip, if you would prefer to drop off instead, please note that a FedEx location can be used!

Our packages were all delivered earlier…

Our packages were all delivered earlier than estimated or on time. The only thing is that our boxes looked like they had been completely thrown around and not handled with care when they arrived.

Reply from LugLess2026-07-31

Thank you for sharing your experience with us. We apologize for the inconvenience regarding how FedEx handled your shipment. You do have value protection with your booking. If there was any damage to your items, please contact us at [email protected] and we can provide you with information on how to file a claim!

I had a great experience using LugLess…

I had a great experience using LugLess for my move. I shipped two checked bags and one carry-on from Texas to Michigan, and the entire process was smooth from start to finish. The booking process was simple, the shipping labels were easy to use, and dropping off the bags at FedEx was straightforward. All three of my bags arrived safely and within the expected delivery window. Everything inside, including clothes, kitchen items, and other household belongings, arrived in good condition with no damage or missing items. The tracking updates were helpful, and the overall service saved me the hassle and expense of carrying multiple heavy bags during my move. I would definitely recommend LugLess to anyone relocating, traveling for an extended period, or shipping luggage across the country. I will happily use their service again in the future.

Don't recommend

Paid for pickup. Pickup never happened. Lugless provided no help. Never refunded.

Reply from LugLess2026-07-31

Thank you for your feedback and we're sorry to hear about the inconvenience. I do see that we emailed you on July 14th to see if you would like troubleshooting for the pickup, or a refund for the pickup service, but we never heard back from you. Please reach out out to us at [email protected] so that we can assist further.

First time using LugLess and it went…

First time using LugLess and it went extremely well. We were going on vacation and our luggage had out grown our vehicles. So rather than leave important items behind we decided to ship via LugLess. From beginning to end the experience was seamless. Will definitely use again whether driving or flying. Highly recommend!

Overall pretty good

Overall pretty good. Definitely a savings over using fed ex directly. Had a few surprise charges at the end but all in all would recommend.

Reply from LugLess2026-07-31

Thanks for taking the time to leave insight on your experience. We hope to help you ship again in the future.

My box was delivered on time but part…

My box was delivered on time but part of it was broken. Not so happy this time

Reply from LugLess2026-07-31

Thank you for sharing your experience with us. We apologize for the inconvenience regarding how FedEx handled your shipment. You do have value protection with your booking, and we have sent you an email for you to open a damage/missing items claim to start that process. Let us know if you have any questions.

D
Dk · 1 review · Verified · Experienced 2026-07-21 ·

Lifesaver

Unreal business idea