LugLess

Don’t lug it, use Lugless!

I’ve shipped with Lugless for over 5 years and their incredible customer service and efficient shipping keeps me coming back. Give them a try especially if you have kids who attend school out of state.

packages got tested and items got…

packages got teared and items got damaged

ease

ease, affordability, and communication made my experience with Lug It memorable. I will go with it whenever I need service.

Very convenient

Just great

Fast, simple and very organized

Super easy

Super easy, less cost, and it was delivered a day early even!

great experience

easy, fast, reliable

This is a great service

This is a great service. LugLess is easy to use and very dependable. I have used it 3 times and it has been seamless. Each time my luggage arrive a day or two before it was scheduled. Great way to arrive home- get off the plane, head out of the airport, go home and my luggage comes a day or two later. Easy,peasy!

its really good with lugless

Simple

Simple, uncomplicated, delivered as promised !

Luggage was delivered before date and… Yes!

Luggage was delivered before date and in good shape.

Good Service

Great service—easy to use, reliable, and my luggage arrived safely and on time

Great service

Great service! Will use it again!

Honestly I been using lugless for a…

Honestly I been using lugless for a very long time now and I was very disappointed in my previous experience I have a missing suit case which I have not got back yet or was found yet as of my knowledge FedEx change my label and said the label lugless provided was unreadable now I’m stuck and out of thousands dollars worth of clothes and etc Iam extremely upset and annoyed and haven’t gotten the best help or a refund for the inconvenience the denied claims and my stuff is still not here I had reached out to serval people with no real answer and I paid for insurance on my things prior to booking with you I wouldn’t recommend because I got a email saying yall not responsible which is crazy to me a complete lost and disappointment.

Easy drop off clubs travel 1200 miles…

Easy drop off clubs travel 1200 miles in two days

The delivery was fast and the cost was…

The delivery was fast and the cost was affordable as well for the quick, amazing service. Definitely will recommend Lugless and fly handsfree.

Will break everything and not take accountability - even with insurance

I am currently in the process of moving from NYC to LA and used LugLess to ship some things over. I got the highest insurance offered by them and selected the "pick up" option. DO NOT use them. 1) On the day of pick up, no one came. It was nearing the end of the day and I had to get on my flight the next day and was worried no one would show up. I tried to get in contact with their customer service via phone. Don't bother. It's so hard to find a number and if you do they will not answer. I eventually got in contact with FedEx. They told me that someone tried to show up in the morning but did not get an answer. This was a lie. I was awake and hope all day in preparation of their arrival. No one rand the door bell or even knocked. No "sorry we missed you" slip was left on the door. I eventually got an agent and got them to send someone out. The LugLess website did not give any updates just a "someone will be by some time today, but no one has come yet" message. 2) I had to fly somewhere first before arriving in LA and set my arrival date to be the day I arrived. Instead my things arrived the very next day after shipping. This would be okay, if I hadn't already set an arrival date for a specific reason. The shippers just left the bad outside the building in clear view of everyone with no regard to the several notes and messages posted on and around the building from management for delivery drivers to NOT do that. Thankfully, I was able to get someone from the building management to move them in. 3) I finally arrived and my boxes and suitcases were a MESS. Honestly, they looked like they were used as a soccer ball in the World Cup Games. They were very clearly labeled as fragile and I couldn't understand how they had gotten so destroyed. I carefully opened them up and EVERYTHING was broke. I mean EVERYTHING. If it wasn't a clothing item or made of paper, it was either broken or severely shattered beyond repair, meaning I would have to rebuy most everything - which defeats the purpose of shipping them int he first place. I made sure to carefully package everything with bubblewrap and clothing item and added lots of padding. It didn't matter. 4) I put in a claim with LugLess and was optimistic that they would help resolve this matter because like I mentioned, I got the highest possible insurance offered by them. But...nope. They instead denied ALL my claims and instead gave me a measly 5% discount to reuse their service. Are you joking? First you don't even bother to pick up my items on time and I have to go out of my way to contact the other party myself, you give no updates, ship the items on the wrong dates, break everything, deny my insurance that I got to protect me from this EXACT thing, and offer me 5% off as if I would some how ever trust you again? No accountability. No nothing. If you do use the, make sure to add an airtag in a hidden compartment of your box/luggage and ONLY ship clothes/cloth. Even paper isn't safe because they things were clearly stored in a place so cold that they started to thaw afterwards and made the paper wet. They may seem affordable, but trust me, you WILL pay in the long run. I read some of the other bad reviews and thought that I was being careful enough. It didn't matter.

Budget friendly moving

I moved across the country and lugless provided a very economical option to ship boxes

Easy peasy👏

more reliable service