Luna's Wish is a brand for women, by women. We obsess comfort, deliver results and ensure you look as good as you feel.
Written by the business, not verified by us.Luna's Wish (lunaswish.com) has a 1.4 out of 5 rating on OK.one, based on 66 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. 86% of reviews are 1 star, a relatively high share; The business has replied to 45% of negative reviews; 10 of them were added in the last 12 months. Last updated 2026-10-24.
The product is great, and the size fits me perfectly. However, I’m not a fan of the color.
Thank you for your feedback! We're glad to hear that the product fits you perfectly and that you're happy with its quality. We understand that color preference is a personal choice, and we’d love to help you find a shade that you love. If you're interested, we can suggest other available colors or assist with an exchange. Let us know how you'd like to proceed!
This bra fits true to size but unfortunately did not suit my bust shape, leaving me very disappointed. Thankfully, the customer service efficiently handled my return and refund.
Thank you for sharing your feedback with us. We’re sorry to hear that the fit wasn’t quite right for your bust shape, but we’re glad our customer service team could assist you efficiently with the return and refund process. Your satisfaction is important to us, and we appreciate your support. If you ever need any recommendations or assistance in finding a better fit, please don’t hesitate to reach out. We’d love to help! Best regards,
I wish I had read customer reviews before ever buying from this company. They are a scam! Their sizes are not even close to accurate. The large item I received wouldn’t fit a baby. Returns have to be sent to China and not the distribution center in NJ. The cost to return costs more than the item. This Chinese company now has my Amex card information. DO NOT PURCHASE FROM LUNA’s WISH!
We’re sorry to hear about your experience and appreciate you bringing this to our attention. We strive to provide accurate sizing information, and we regret that the item did not meet your expectations. Our return policy, including the return destination, is clearly stated on our website, but we understand that international returns can sometimes be inconvenient. Please rest assured that we take customer security seriously, and your payment information remains protected through our secure payment processing system. If there’s anything we can do to assist you further, please contact our support team—we’d be happy to help.
Very disreputable business/company, I ordered 2 products and did not receive what I ordered, when I tried to return the items, I was expected to send it to China, long story short they never refunded my $60
If there was “zero” star or no star, I’d give it a big fat zero!!! This company is bogus! I ordered 2 items and it’s not what was advertised. The material is very low quality abd their sizing if so off!! I am XS but I ordered Small just to make sure. When I got it, it was too small that I couldn’t even get it to go on my body. I gave them the benefit of the doubt so I ordered “MEDIUM” thinking they might have irregular sizing. When it got to me, it’s smaller than the previous order and they wanted me to pay extra $10 for re-dispatch fee!!! DONT EVER ORDER FROM THIS COMPANY!!!!
We’re very sorry to hear about your experience and appreciate your feedback. It’s disappointing to know that the sizing did not work for you, and we understand how frustrating this must be. We strive to provide accurate product descriptions and sizing information, but we recognize that expectations may not always align. Regarding your order issue, we would love to assist you further. Please reach out to our customer support team so we can review your case and find a resolution that works for you. Your satisfaction is important to us, and we truly appreciate the opportunity to improve. Best regards,
After a failed attempt to order from this company at the beginning of the year, I am extremely happy to say that the products I received today are great! Be aware that this company is in China so shipping will take a little longer if you are spoiled by the 2 day stuff nowadays. I was provided a tracking number & it was updated at every stop. The sizing seems to be accurate & the items are all quality material & craftsmanship. I am happy that I gave them another shot, customer service was very helpful after my first order was lost.
I thought I was scammed because it took more than one month to get my item. I don’t feel their communication is good. I had to be proactive in asking them where my item was in the process. When I reached out, they responded quickly, so I gave it time. In the end, I received what I ordered and the quality is good. I previously was able to find this self adhesive bra at Target but they no longer sell it and I couldn’t find it anywhere else. I wasn’t aware this was coming from out of the country so keep the delivery time in mind. I was hoping to have it for an event but the event long passed. I would consider ordering again for something I can’t find in the US. Pricing is comparable. I’ll prepare myself that it takes about 30 days to receive it.
People do get paid for a false experience. When I know something is bad then hete come a few saying this is the very best experience ever, somethings is wrong. This site is full of it in my opinion and they told me they would not give refund till it’s off the ship somewhere in China and it’s been over a month. Don’t ever order from them
We understand your frustration and sincerely apologize for any inconvenience caused. Our return policy requires the item to be received at our facility before processing a refund, which is standard practice for international returns. However, we acknowledge that international shipping times can sometimes be longer than expected. If you have tracking details for your return, we would be happy to check the status and assist you further. Our goal is to ensure a fair resolution, and we appreciate your patience during this process. Please let us know how we can assist you further.
The product was flimsy and not what I expected. I could not get any help in returning the item for a refund. They kept asking if I wanted a different size. No I wanted a refund and when I disputed the transaction with my credit card, they disputed back. BEWARE buying from China, poor communication, poor customer service, poor product.
We’re sorry to hear that you were not satisfied with your purchase. Our goal is to provide high-quality products and excellent customer service, and we regret that your experience did not meet your expectations. Regarding your request for a refund, our team followed our standard return policy, which includes offering an exchange if the issue is related to size. However, we understand that you preferred a refund. If there was any miscommunication, we sincerely apologize. We always strive to improve our service, and we appreciate your feedback. Please let us know if there’s anything we can do to assist you further. Best regards,
Wanted to return an item that does not fit. Have reached out to customer service several times. No response at all.
We’re truly sorry to hear that you’ve had difficulty getting in touch with our customer service team. This is not the experience we aim to provide, and we apologize for any delays in communication. We’d be happy to assist you with your return. Could you please provide your order details so we can check the status and guide you through the return process? Thank you for your patience, and we’ll make sure to resolve this matter promptly. Contract： [email protected]
Horrible customer service and they charged me for 2 bras and sent me one. They are unresponsive and don’t make it clear on their website that the orders are shipping from China which takes weeks. They have no stateside shipping warehouse. Will never do business with them again
I ordered a garment to wear under an evening gown for a special occasion. It arrived the day before the event, and was so small that I couldn't even get it on to see if the style would work. I ended up going to a mall to get what I needed and contacted Luna's Wish to request a return address and refund. They responded by offering to send me a different style and size IF I sent them more money! I explained that I couldn't even get it on to see if the style was right, and that I no longer needed it. Radio Silence!!! I have sent SEVERAL emails and haven't received any further responses from them. At this point it's not about the money, it's about CUSTOMER SERVICE! Something that they obviously don't know or care about. BEWARE!!
This is a very good wireless bra the band was a bit small for my size
Waited nearly a month for the ordered. No where on site does it says shipping from China. Sizes are extra small for a 2XL bra I guess made for Asian people. In order to get refund declare $7 value when returning for customs cost, then pay an additional $20 to get correct size that they probably don’t have. Checked online for shipping to china address given and another $30. Company needs to be shut down and reported to BBB.
Sorry to hear about the issues you've encountered with your order. We deeply apologize for the inconvenience caused. We understand your frustration with the shipping and sizing discrepancies. Please know that we value your feedback and are committed to resolving this situation. Regarding the shipping, we will clarify the origin and work on better communication on the website moving forward. As for the sizing issue, we sincerely apologize for any misunderstanding. We are committed to customer satisfaction and would like to offer a solution to ensure you get the correct size. If you'd like, we can guide you through the return process and make sure you receive the right item. If you need further assistance, please feel free to reach out directly. Again, we truly appreciate your patience and understanding.
Rotten to the CORE, wanted MORE money to CORRECT an order! ABSOLUTELY NO GOOD!
We sincerely apologize for the frustration and inconvenience you've experienced with your order. We completely understand your disappointment, and it's never our intention to cause any stress or additional costs for our customers. We take your feedback seriously and will review our processes to ensure better service moving forward. If you'd be willing to give us another chance, we can work together to resolve this issue and find a satisfactory solution. Again, we apologize for the inconvenience, and thank you for sharing your thoughts with us. Please let us know how we can assist you further.
Ordered items twice, many months apart as I was convinced I imagined the first order and just hadn't pressed "buy." Incorrect. They simply never shipped either, had zero communication, and since I bought on debit card could not contest it. Second order did via credit card. It did not arrive, no email about shipping, so I have emailed them to reship/refund or it will be contested with credit card.
We deeply apologize for the issues you've faced with your orders and the lack of communication. We understand how frustrating it must be to not receive your items and not be informed of the shipping status. We take your concerns very seriously and want to resolve this as quickly as possible. Please rest assured that we are looking into both orders and will ensure that we either reship your items or issue a full refund, depending on what you prefer. We will make sure to improve our communication and keep you updated moving forward. Thank you for reaching out, and we truly appreciate your patience. We will get back to you shortly with a resolution.
I agree with all the one stars. I contacted this company by email to return my entire package but was given the runaround about they would send me a pair of underwear if I keep the order. This is full of bull, I requested my money back and all they offer is a free pair of underwear. Will never order from this company again. Rip off company. Please be aware…..
They don't accept returns if the fit is wrong or if you just don't like the product although they say they take returns!!! They want to charge another $10 for "redispatch service". Don't order from this company. Update. After posting this review, I was given a refund and asked to remove the review. I still don't recommend going through all the problems to order from them. Sorry.
We sincerely apologize for the confusion and frustration you've experienced with our return policy and additional charges. We understand how important it is to have a smooth and transparent shopping experience, and we deeply regret that we fell short in your case. Your feedback is incredibly valuable to us, and we are actively reviewing our policies to ensure that we offer better service moving forward. We understand your decision and appreciate you sharing your experience. We want to assure you that we are committed to improving and providing a better experience for our future customers. Thank you for your patience, and again, we apologize for any inconvenience caused.
I can agree with all the one-star reviews. They state on the website "shipped from USA". It doesn't say they ship from USA after we receive the product from China. The bras I ordered were crazy small for my size. It would cost $30 to return them back to China. And the other piece I ordered wasn't even in production. I was offered a refund. In order to get refund you have to send request to China and pay customs of $25.00. They need to be shut down! More money out of pocket!!!
No returns, unless you want to ship it back to China
We sincerely apologize for the inconvenience this has caused. We understand that the return process can be frustrating, especially with international shipping. We are actively reviewing our return policies to improve clarity and make it easier for our customers to resolve any issues. Your feedback is important, and we're committed to providing a better experience in the future. If you need assistance with a return or exchange, please don't hesitate to contact us directly, and we’ll do our best to find a suitable solution. Thank you for your understanding, and we truly apologize for any frustration caused.
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