LuxAlgo (luxalgo.com) has a 4.3 out of 5 rating on OK.one, based on 117 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 81% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 50% of negative reviews. Last updated 2026-08-10.
Great Tool to use but with alot of patience to understand how it works.Very Good customer Care Service.'PHOENIX was extremely very professional all the time.
Thanks for the feedback, Phoenix is great, and we're happy to hear that he was able to get you all setup!
Had some concerns which needed direct assistance from a live person. I was connected with Phoenix who immediately took care of the problem. You could tell he read all the prior information so the process wasn’t long and drawn out he was direct and efficient. Thanks again Phoenix
great support and fast respond from PHOENIX luxalgo feature also super good and complete helps trading alot!
Response was quick and got my issue fixed by Phoenix
Phoenix was patient and handled my questions with professionalism. He did a wonderful job helping me sort out my status!
Products are ok but not everything perfect as unicorns flying over the plains Used LA for 4 years. Indies are pretty ok, though with years and experience I found many free ones which are at least not worse. Pricing policy is typical American model which is annoying. Decided to quit when my card expired and still somehow was charged almost 500$ with expired card half year later. Was surprised when found out there is no money return in this case - which is classified as unauthorised transaction.
Thanks for the feedback Alex! Subscriptions remain active until they are explicitly canceled. Payment methods being updated or expiring does not automatically cancel an active subscription, and renewal charges will still process accordingly once billing is successful. However, we do take unauthorized charges very seriously. Feel free to reach out to support, we would be happy to resolve this.
Best support, efficient and fast. Thank you PHOENIX!
Really appreciate your efficiency and decisiveness in handling this matter. Thanks again for PHOENIX’s help!
I was charged for an annual subscription without receiving any renewal reminder or notice. The charge was completely unexpected without prior notice. (Apparently in their terms of service but can be against consumer protection laws) When I contacted support, they refused to issue a refund even though I hadn’t used the service after the renewal and explained that I never received any warning. They hide behind their refund policy and bury important details in their terms instead of being transparent with customers. Their customer service offered no real help, no flexibility, and no willingness to resolve the issue. Be aware that they auto renew annual plans without notifying you, and once they take your money, they refuse to give it back. Very disappointing and not a company I would trust with billing practices.
Hi Colton, We appreciate you sharing your feedback. To clarify, LuxAlgo subscriptions clearly disclose automatic renewal at the time of purchase and remain active unless canceled prior to the renewal date. That said, your case was reviewed further by our team and has since been addressed directly. We always encourage customers to manage subscriptions from their account dashboard to avoid future renewals. Glad that we were able to resolve this with you privately.
I decided that LuxAlgo Premium was not the right fit for my trading style, so I requested a refund under their 30-day money-back guarantee. The support team reviewed my request and processed the refund without any issues. The amount was credited back to my account within the stated timeframe. While the product didn’t work for me personally, I appreciate the professional handling of the refund and the responsiveness of the support team.
Rodrigo took little time to get me exactly what I asked for. It was very clear and straight to the point. Very good communication. Did not try to sell me something more or less, just got me what I needed.
Phoenix, Rodrigo and Luis have been very helpful, patient, quick and professional. Thank you for your effective support. Really appreciate your work.
Thank you for the service it was simple and very helpful full, PHOENIX was really helpful and explained perfectly
I purchased the Ultimate Edition during Black Friday, but after about a week and a half, I realized the tools didn't quite fit my specific trading style. I decided to use the 30-day money-back guarantee. The process was seamless. First, their AI Agent answered immediately and directed me to the right place. When I reached human support, they were incredibly kind—they gently asked if it was a settings issue, but once we clarified that it just wasn't for me, they processed the refund immediately to my original payment method. No hassle, just professional behavior and a very pleasant experience. It’s rare to find a company that handles refunds with such grace and precision.
i am a satisfied user of the ultimate plan, used the black friday offer to extend for 1 year but per co incident i extended for 2 years. Although this is possible to do, i would only extend for 1 year. With the the help of Rodrigo they made a refund for this. Thanks very much
I was due for renewal on 21th of November. Was charged the normal subscription price of 719.98 However 3 days later LuxAlgo made their Black Friday Deal available which was 503 usd cheaper. I contacted the support team about this. The response was very commercial and they immediately refunded the difference! That’s what inspires loyalty to a company…. Great customer service. Big thanks to Luis. Yves Tourné - Belgium
the indicators are amazing but too extensive for me at this time. I simply don't use them since I already have a successful strategy. I do think luxalgo premium is amazing for someone still trying to figure everything out. I would've made my learning period way quicker, for sure. I requested a refund and PHOENIX immediately made it happen for me, in a weekend no less. overall great experience
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