LuxAlgo

Great tools and prompt client support

Great tools and prompt client support. My rep Rodrigo was able to help me out with my queries instantly.

Unexpected $479 Auto-Renewal – No Refund Even When Contacted Immediately

Buyer beware of auto-renewal policies. I was recently charged $479.88 for a yearly auto-renewal with LuxAlgo that I was not expecting. I had not been actively using the service and did not intend to continue the subscription. I contacted their support within 30 minutes of the charge to request a refund, but they declined and pointed to their renewal policy. In my opinion, a company should stand behind its product and work with customers—especially when someone reaches out immediately after being charged for something they did not intend to use. Charging customers for a service they are not using, and refusing to make it right, is frustrating and disappointing. If you’re considering LuxAlgo, make sure you fully understand their renewal terms, because you may not receive a refund even if you act quickly. Just sharing my experience so others can make an informed decision.

helps Alot To Trade

Refund

I contacted LuxAlgo for a refund that I had forgot about from last year, and PHOENIX made the process very easy and granted my refund. Very professional

phoenix help me a lot!

Great service from PHOENIX

EXCELLENT CUSTOMER SUPPORT

PHOENIX is fast and GREAT

Very quick response, very respectful, straight to the point, i love it.

Perfect and great help by PHOENIX!

Top Tier (one of a kind) customer service

the most professional experience I came across ever. Phoenix is spectacular and should be the only candidate for top level of communication, knowledge and customer service.

I really wanted to like LuxAlgo Quant

I really wanted to like LuxAlgo Quant, because the concept and potential are genuinely strong, but my experience was extremely disappointing. I purchased the top-tier 25,000 credit plan with the intention of building a long-term Pine Script project(and more for the future). Within just a few days, a huge portion of those credits was consumed, largely due to issues that were outside of my control. The platform repeatedly froze, returned truncated scripts, and got stuck in loops generating similar errors. I spent around 11 hours and thousands of credits on what should have been a straightforward modification, only to go in circles. Support later confirmed this was a known issue. The bigger problem came shortly after. My credits were partially replenished (which I appreciated), but then I experienced a rapid loss of around 7,000 credits during very light usage, no coding, just basic chat and image review. I raised this in real time, and only then was I told that long chats can significantly increase credit consumption. This was never made clear upfront. Had I known this, I would have adjusted how I used the platform. Instead, a large portion of my credits was consumed under conditions that were not transparent, especially for a new user onboarding to the system. To be fair, the tool itself is one of the better AI solutions for Pine Script I’ve come across, and I can see the direction they’re going. But in its current state , particularly given the pricing, it feels too unstable and too expensive for the level of reliability provided and moreover, terrible customer support - unreasonable, stubborn and slow - waiting 8 days and still no reply from email support - also messages were just ignored on Discord by their head moderator, (I was just palmed off in the end). I also lost several days trying to get a basic implementation working, which ultimately couldn’t be completed due to these issues. Support were however, polite, but their resolution didn’t match the scale of the problem. I feel they are getting burnt out by the number of support requests during the beta stages of their Quant AI. Overall, I’d say this is a promising product that’s still in the beta-like state, but priced as if it’s production-ready. Until the stability improves and credit usage becomes more transparent, I’d be cautious about committing to a high-tier plan - very expensive! Update: Following my previous message, I want to clarify several important points. When developing an indicator from scratch, conversations naturally become long due to the iterative back-and-forth required. I continued using the same chat because the AI does not retain memory across new chats, and restarting would risk losing critical logic and progress. After pausing the project overnight, I returned the next day to carry out light review work—sharing images and discussing system rules, with no new coding. During this process, thousands of credits were consumed unexpectedly. To document and help diagnose the issue, I raised it with LuxAlgo’s Discord moderators. The head moderator contacted me privately, and I demonstrated the issue live with timestamped examples to show that even minimal interaction was causing excessive credit consumption. I reasonably expected that credits lost due to what appeared to be a system fault would be replenished. However, this was declined on the basis that the chat had become too long, which was cited as a contributing factor to increased credit usage. This is not a fair position—at no point was it clearly communicated that a long chat could result in such extreme and immediate credit depletion. Within just a few interactions, approximately 7,000 credits were consumed—effectively a significant portion of a monthly top-tier subscription—despite only light usage. I continued briefly in order to evidence the issue in real time, assuming this would support investigation and resolution. At present, my account has not been adjusted. I am left with 28 credits, an incomplete script, several days of lost time, and approximately $100 spent, while support emails have gone unanswered for over 10 days. If these credits were reinstated in good faith, I would be willing to continue as a customer.

Rodrigo has been of great help

Rodrigo has been of great help, particularly with his good manners and quick solving of my request of refund as I was not satisfied with the product. Rodrigo is one of the best support representative I’ve dealt with in years.

Amazing costumer service by Rodrigo

Thank you for assisting me phoenix

Thank you for assisting me phoenix! appreciate it :)

Quick suport

Quick suport. Do what I ask without question. Offer me a discount. Very quickly and very nice talk with PHOENIX and with the support. Things as should be.... Thank You. Very nice company!!! Respect the clients!!!!!

Connecting to tradingview

Your agent Phoenix was very helpful and quickly resolved my issue

Refund within 30 days guarantee is…

Refund within 30 days guarantee is superb as promised. Will do subscription later.

Fast and many trials to help and fix…

Fast and many trials to help and fix the issue i faced

Super helpful

Super helpful, prompt reply

Applying the AI backtester to your…

Applying the AI backtester to your charts is not easy at first but Rodrigo was there to help me. couldn't have done it without him.