Excellent Support
Support take time to understand my issues and escalate to technical support to resolved my issues. Keep me informed throughout the process.
About LuxAlgo
Data updated- Website
- luxalgo.com
- Category
- Electronics & Technology
- Location
- United States · Boston
- Status
- Unclaimed
- Last 12 months
- 117 reviews
- Replies to negative
- 50% (10/20)
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Is LuxAlgo legit?
LuxAlgo (luxalgo.com) has a 4.3 out of 5 rating on OK.one, based on 117 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 81% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 50% of negative reviews. Last updated 2026-08-10.
What people say
quick solving issues
good trustfull
Just started using their new ai to…
Just started using their new ai to build inductors bad strategies and wow it's powerful! Thanks to support agent phoenix for helping me out with an issue with my account while I was setting everything up
quickand to the point
Amazing customer service
The company honored its refund policy
The company honored its refund policy. It was a good experience with the indicators. My trading methods have moved away from most indicators. I only use MVA and Volume Profile. Thank you, Rodrigo, for the help!
They Listen Customer Needs
I'm using LuxAlgo
I'm using LuxAlgo. Very happy to be a part of them. Customer care support is also very helpful.
Finally found the right person
Finally found the right person Problems all fixed Excellent
Phoenix was very helpful
If you are reading this please don't…
If you are reading this please don't subscribe its the most basic thing you can have for free and not to even talk about the 30 days money back thing where they don't refund you..the worst part is when you cancel the subscription and just sleep your mind with the money you lost as a bad experience they come back few months later with the auto renewal and take you money yea its a Scam they just build it the smart way please don't fall for it
Reply from LuxAlgo2026-05-17
Thanks for sending us some feedback. LuxAlgo’s subscription system functions the same way as most modern subscription-based services: subscriptions remain active until they are fully canceled before the renewal date. This process is clearly disclosed during checkout and in our Terms of Service. Automatic renewals are not random or hidden charges, and they do not occur on canceled subscriptions. In many cases, users believe a subscription was canceled when it was not fully completed or confirmed in the account settings. We understand the platform may not be the right fit for everyone, but describing standard subscription behavior as a scam is simply inaccurate. With all that being said, if you truly think something was done in ill-will on our end. Feel free to reach out to our support team we'll be happy to take a second look for you!
PHOENIX Is good to help and deal with…
PHOENIX Is good to help and deal with my issues directly and quickly. I’m happy to try next time because of the trust.
The algorithm reacts too slowly to…
The algorithm reacts too slowly to market changes, so the signals arrive after the move. Test it first before buying.
Reply from LuxAlgo2026-05-17
Thanks for the review! Signal lag is often a sensitivity/timeframe tuning issue. However, different tools are designed with different tradeoffs between confirmation, responsiveness, and noise reduction. As always, we encourage users to test any tool thoroughly and determine whether it fits their own trading style and timeframe before relying on it. Reach out to our support team if you think there's anything else we can help with!
Great Customer Service
Phoenix was very helpful and accommodating to my issue. Great service!
LuxAlgo Help
Phoenix helped me out with my request and it was quick and easy and was able to get everything done within a minute!
Very fast and helpful support
My experience with LuxAlgo support was very positive. Phoenix responded very quickly and handled everything in a clear, professional, and efficient way. I appreciated how easy the communication was and how fast the support was provided. Overall, a very good customer service experience.
Excellent support
Excellent support, The guy was very helpful and resolved my issue quicky.
Best ai available for tradingview…
Best ai available for tradingview scripts. Excellent prompt support. Phoenix solved my support request in one message. Thanks.
Takeprofittrader scams people and customer service is horrible
Phoenix was helpful and solved the issue and concern I had. Even though the experience this day with Phoenix was good and she was helpful solving the issues I had. I had to come back and edit this because the customer service at Takeprofittrader is amongst one of the worst I have seen in a long time.