LuxAlgo

rodrigo was amazing.

rodrigo was amazingh.

Phoenix was super helpful and super…

Phoenix was super helpful and super responsive. Indicators look spot on so far, customer support is top notch. I've been all over looking for high quality paid TV indicators and this is where I should've gone all along. Some I've found are ok, usually a small suite of half baked scripts, but none appear to be as high of caliber as Lux A.

PHOENIX's service is very attentive and…

PHOENIX's service is very attentive and they can help solve problems quickly. I highly recommend using their services.

Purchased a paid subscription plan but…

Purchased a paid subscription plan but had difficulty connecting the account to Discord. This was during the evening on a weekend, contacted support and response was within a few minutes. Luis and Micky were both very helpful and responsive.

I got quick help with logging in for…

I got quick help with logging in for the first time at Discord by PHOENIX. Thank you so much!

PHOENIX sorted my issue out in…

PHOENIX sorted my issue out in seconds.. great support!

No refund

They offer a refund, but don't give to you when you request it.

The company seems like a good outfit

The company seems like a good outfit. they have a good product for a good product for a good price and their support is pretty good as well. I recommend them.

Great Customer Service!

Phoenix at LuxAlgo was very helpful and patient. He helped me through a lot and made the whole process much easier. Great support and very professional.

I cancelled my account on the date of…

I cancelled my account on the date of May 11,2026 which ended subscription on the May 16,2026. On the date of June 19,2026, I received a charge from Lux Algo of $127.19. I immediately contacted Lux Algo support to dispute the issue and requested a refund. The Automated response gave an explanation that stated that I resubscribed on the date of June 19,2026. In fact, I made no such attempt to resubscribe or had any thought of doing so. I then requested correspondence with a human representative, they responded immediately. After going back and forth the issue was not resolved in my favor. The representative stated that the reason my request for a refund was denied was because I put a pause on the account and did not cancel the account. I then sent the Lux Algo Representative proof of the correspondence from Lux Algo stating that the reason for refund denial was a resubmission of subscription not a pause as he replied. The Lux Algo Representative even went so far as to say he did research of my records that showed there was a pause of subscription not a resubmission. I then sent the Representative a copy of the Lux Algo correspondence stating such. The reply was " The message you quoted was from our automated bot, and those replies can sometimes misread or summarize account events incorrectly. That is why billing cases like this need to be reviewed by a human". Come on really. This is unacceptable I rarely take time to state such matters, but this is truly underhanded! I do respect the Lux algo Rep. because I know he has a job to do. My experience was a bad one I suggest requesting an email stating that your account has been cancelled or better yet just stay away! Account# ID sub_1TXgpbIipoOQcrsE2t1KYPhu

Rodrigo - Amazing customer service

I had a few computer issues when joining the Discord community and when the automated email system couldn't help. I had to reach out to customer service for a solution. Within minutes I had an email from 'Rodrigo', like my own personal superhero, this man came to my rescue, cleared up my confusion and gave me the links that I needed to get me around the problems I was having. All of my issues have been resolved with a quick 2-3 emails and Rodrigo was super quick and helpful with his replies. Great tools for the trade, I was into a trade within 5 minutes for a quick 3rr So much great information on the Discord aswell. Thanks Rodrigo and your team for getting me going. you would have got 10 stars but they only gave me 5 to give

Thank you for the quick and kind…

Thank you for the quick and kind assistance Phoneix!

The tools didn't help me out as expected

Rodrigo

Rodrigo! Awesome CS support. Ask for him

Everything you need to know before purchasing this toolkit

Hello everyone Im with luxaglo 10 months. With markets 12 years. I want to tell next. 1. The quality of Premium Toolkit indicators remains questionable. You will never be able to configure an indicator setup that you can reliably use every day. Any input parameters are extremely non-adaptive to current market conditions. Indicators operate with fixed logic, whereas they should have dynamic logic in order to remain effective under different market environments. When people tell you that you need to keep changing timeframes and other settings, that's complete nonsense. Trust me, you'll go crazy if you constantly try to adjust your indicators to fit the current market situation. For this reason, you will never develop a so-called "edge" if you rely solely on LuxAlgo indicators. It simply doesnt work. 2. The community is a whole different kind of nonsense. People come here mainly to show off their P&L and talk about how great they are. Have you ever seen people who receive their first paycheck in their life? They spread the money out like a fan and wave it in front of everyone they can find. That is disgusting behavior and completely inappropriate for any rational trader who earns consistently. The community is largely made up of gamblers and, most likely, people who will eventually lose their money and never come back here again. 3. Customer support is the third major strike against LuxAlgo. In my view, if you're paying for a suite of indicators, there should be support staff who can explain how to configure and use them profitably. Let me emphasize that word: profitably. With evidence to back it up. Excuses such as "backtest it," "find your own style," and similar responses are simply not acceptable. You paid money for this product, so they should clearly explain exactly what to do with it. Instead, you're told to "adapt" and "find your own style." Really? Then why should anyone buy your product in the first place if they can do that on their own without your indicators? What's the point of your indicators if I can achieve better results using standard indicators, which are often more adaptable to different market conditions? 4. The backtesting tool is another story altogether. I spent at least three months working with it — every single day, around 16 hours a day. And do you know what conclusion I came to? Without serious stress testing, any strategy built around LuxAlgo indicators will fall apart in less than two weeks. Going back to my third point, once you start asking advanced questions that only an experienced backtesting professional can answer, you won't get any meaningful support from the community. And most likely, the people who have actually figured out how to make it work effectively won't be willing to tell you how they did it in the first place. 5. The company as a whole has a very cold and pragmatic mindset — their only real concern is making sales. They couldn't care less about your actual experience with LuxAlgo. Within the one-month money-back guarantee period, you won't even have enough time to figure out whether this product is genuinely useful for you. And once you finally do, the refund period is already over. :) My conclusion is simple: the company is dying. And I've explained exactly why. You should take some lessons from your competitors, who pay far more attention to the problems and needs of their users.

phoenix was awesome and so helpful…

phoenix was awesome and so helpful beyond expectations

Charged me for 2 months after canceling…

Charged me for 2 months after canceling their service. This company is a joke. Say no refund me and then charge me for another month on top of a month I already canceled

I just wanted to warn everyone that the…

I just wanted to warn everyone that the quant AI is just as bad as asking chat gbt to write you an indicator/strategy before paying 60-70$ a month. Upon multiple "good reviews" YouTubers etc hyping up quant, I decided to try to write a strategy/indicator I could use on tradingview. After about 15 tries, half my 5k tokens( which gives you 30-40 attempts per 60$) it failed to write ONE code that actually has trading history, or anything on the chart for that matter. Copied and pasted what I asked quant to do, and the code quant gave to chat gbt (free version) it told me why it wouldn't fire, and how it hallucinated its own inputs into the script and made it not work offering a solution. Save your money this was essentially useless.

Great Customer Service

It's been great, and I'm truly enjoying using Quant. A special shoutout to Phoenix for all the help as well — fast, efficient, and always quick to assist. Appreciate the support! 🙌

Phoenix was very helpful and answered…

Phoenix was very helpful and answered all my questions,thanks