Great product and excellent customer…
Great product and excellent customer support...Rodrigo is the best
About LuxAlgo
Data updated- Website
- luxalgo.com
- Category
- Electronics & Technology
- Location
- United States · Boston
- Status
- Unclaimed
- Last 12 months
- 117 reviews
- Replies to negative
- 50% (10/20)
Do you own LuxAlgo? Claim this profile for free and start replying to reviews.
Is LuxAlgo legit?
LuxAlgo (luxalgo.com) has a 4.3 out of 5 rating on OK.one, based on 117 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 81% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 50% of negative reviews. Last updated 2026-08-10.
What people say
Great service.
Great service. Lots of algo tools and resources to assist anyone at any experience level. Excellent customer service and community. Highly recommend.
Good support
Nice talking with the luxalgo team
⭐⭐⭐⭐⭐ Great customer service and smooth handling of my refund request under the money-back guarantee. The process was quick, clear, and hassle-free.
the future
comprehensive all round platform and this is genuinely the future of trading.
Stay away from this service
Stay away from this service. I stopped using the product, yet my card was charged again through auto-renewal. The company refuses to refund money for a service I never intended to use. Extremely disappointing experience. Read the fine print carefully before paying.
Really appreciate with prompt help…
Really appreciate with prompt help fromPHOENIX. Thank again
Phoenix is amazing
Phoenix is amazing, and was very helpful and knew exactly what I needed. I had to change my Tradingview username. He was very quick and solved my issue right away.
PHOENIX helped me in a very…
PHOENIX helped me in a very professional manner, responded super fast, and completely resolved my issue.
Great company and great customer service
Great company and great customer service! Rodrigo helped answer all my questions and made sure everything was taken care of from start to end. Perfect experience!!
PHOENIX helps quickly and professionally
PHOENIX helped
I can't believe all these good comments…
I can't believe all these good comments about their customer service!!! I made the payment for premium package and i couldn't get the access to the services i contacted the customer support many times and sent them the invoice they kept saying we will check with the internal department give us 24-48 hours . I kept waiting and asking for updates they kept replying with the same answer. Now it will be almost 72 hours without a reply. I think i should open a claim in paypal to get my money back. Plz pay more attention to your real customers.
Very patient and helpful customer services.
Very patient and helpful customer services. In-detail answer to all my questions.
So far so good.
So far so good. I believe that a good support channel is a gauge of how serious any broker/propfirm/subscription/etc is in the trading space. I was experiencing some payment issues with my card. It took a while but the team helped me fix my issue nonetheless. Also, in communicating with RODRIGO, he delivered on his promise to fix the payment issue and hold the annual promo on the subscription for me until the payment issue was fixed. So far, LuxAlgo has helped me to streamline my backtesting processes. I used to take weeks on a single data set. Now I am able to finish my backtest in a day! I am hoping that LuxAlgo continues to put their customers first and develop more unique propositions for its clients.
Not worth it!
So I gave LuxAlgo another try after seeing a lot of YouTube promotions and comments saying the platform had improved. Unfortunately, my experience was disappointing again. The signals and indicators felt very basic and didn’t provide much beyond what’s already freely available on TradingView. The marketing made it seem like the tools would help confirm higher probability trades and improve consistency, but in live market conditions it did not match the expectations created by the videos and advertisements. After testing it for a short time, I stopped using it because it simply didn’t fit my trading style or provide enough value for the price. What frustrated me most was the refusal to offer any goodwill refund despite explaining my experience honestly and respectfully. Support was polite, but the policy felt very rigid and customer experience didn’t seem to matter. Just sharing my honest experience so other traders can manage expectations before subscribing.
Reply from LuxAlgo2026-05-17
Hi Alex, Thanks for the feedback and for giving us another try. We’re sorry to hear the platform didn’t fit your workflow. Regarding refunds, our support team applies the same published policy consistently across accounts. While we understand that can sometimes feel rigid, it’s important that we maintain clear and uniform standards rather than making arbitrary exceptions case-by-case. We do appreciate the balanced parts of your review and your comments about the platform. We'll continue to do our best going forward to try and provide the best value!
customer service is good
customer service is good. if they dont respond right away on chat; which is the way i communicated with them. just keep the window open for a few hours if anything.. they will respond and take care of you.
Helpful service
The ai was very helpful and the agent who worked with me responded fast and gave good service.
Luxalgo customer service
Step by step handling the issue, top class professional service
Great ,Honest ,Helpful If your people…
Great ,Honest ,Helpful If your people makes a subscription plan for QUANT (not complete bundle plan) will be more useful other wise make it PAYMENT OPTIONS in INR also so that Lux algo market will expand like any thing Earlier also QUANT made simple indicator just in seconds Think QUANT (Exclusive Subscription)/PAYMENT OPTION in INR.