LuxAlgo

said refund first trial 100% but in the…

said refund first trial 100% but in the end never reply or do anythings this is how the way you guys earn money? to be honest? i did email to you guys

I was assisted very efficiently by…

I was assisted very efficiently by Rodrigo and I felt supported as well.

⭐⭐⭐J

⭐⭐⭐ Great experience with LuxAlgo and, especially, with their customer support. Luis was absolutely wonderful throughout the entire process. He was patient, professional, and took the time to guide me through everything I needed to know and helped me access and navigate the platform. LuxAlgo has a lot of great indicators, tools, and features, and it’s easy to see why it’s such a popular platform among traders. My trading partner uses it frequently, and I can definitely understand the appeal. Even though I ultimately decided it wasn’t the right fit for me personally, I have nothing but good things to say about the customer service. Louis was helpful, responsive, and made the entire process easy and hassle-free. Great customer support makes a big difference, and Louis definitely delivered. I really appreciate all his help and professionalism.

Subscription cancellation denied

My yearly subscription got auto renewed without my consent, they are not willing to reverse the transaction, I contacted the support team within few mins after they charged from my credit card, don't trust them, don't subscribe to their premium services.

Rodrigo was efficient and professional…

Rodrigo was efficient and professional in helping me solve my issue.

Great Customer Service

Great Product and Great Customer Service. I requested a refund as my subscription auto-renewed and I wanted to either pause it or get a refund. Joseph provided a refund, which I appreciate and I will be renewing again in the near future when I start trading again.

Unfair Annual Renewal Practice - No Prior Notification & Refund Refused

I was recently charged for an annual renewal that I had intended to cancel. While I understand the policy, the core issue is that LuxAlgo failed to provide any prior notification (email or SMS) 7-30 days before the billing date, which is a requirement by Visa/Mastercard for subscriptions longer than 6 months. I contacted their support immediately after the charge, but my refund request was flatly refused. This lack of transparency and refusal to acknowledge card network rules is unacceptable. I have not used the service since the renewal and simply want a fair resolution. I hope the management team can look into this case and provide a refund for this accidental renewal.

Fast resolve problem

great support .

I posted a genuine review under the…

I posted a genuine review under the LuxAlgo indicator comment section on TradingView, but LuxAlgo reported it and TradingView blocked me from commenting altogether. It shows how cowardly the company is — they only want praise, not criticism, and are clearly money-minded.

I had a very disappointing experience…

I had a very disappointing experience with LuxAlgo's customer support. I purchased Quant on July 9. During use, the AI consumed thousands of credits (over 19,000 by my account) while getting stuck, failing to complete the task, and repeatedly asking the same questions without producing a working result. I contacted support immediately and asked to cancel and receive a refund because the product was not working as expected. Instead of resolving the issue, I was passed between support agents and told multiple times that the developer team was reviewing it. After several days of waiting, I still had no resolution. What frustrated me most was that support later referenced my original May subscription date instead of my July Quant purchase when denying my refund request. From my perspective, this completely ignored the issue I was reporting. If your product fails because of your own system, customers shouldn't have to wait days while credits are consumed and then fight for a refund. Unfortunately, based on my experience, I cannot recommend this service.

Great Platform, Great Support

I've had a great experience with LuxAlgo, and their customer support really reflects the quality of the platform. Rodrigo was friendly, professional, and quick to respond, making the whole support experience easy and straightforward. He answered my questions clearly and was genuinely helpful throughout. It's great to see a company that not only offers a solid product but also backs it up with responsive and reliable customer service. Thanks again to Rodrigo for the excellent support!

i tried Algo and thought it was great…

i tried Algo and thought it was great !! .. but after 5 days of use i realised i just didnt have the time to use it properly .. so i contacted them about a refund .. straight away the answer was yes no problem .. gave them some feedback about the program and that was it .. easy

Good customer support

Good customer support. Rodrigo good guy got straight to the point no bs.

'PHOENIX'

I received excellent help.

Customer Service

Customer Service — PHOENIX: Excellent support, super fast response.

Very prompt response

Great customer service

Great customer service. Super fast

Phoenix!!

Phoenix!!! Amazing support

PHOENIX is a diligent employee with a…

PHOENIX is a diligent employee with a quick response time and excellent cooperation. Thank you for your wonderful service.