Luxe Cosmetics (luxe-cosmetics.com) has a 3.5 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. Opinions are polarized: 63% rate it 4 stars or higher while 30% give 1 star; The business has replied to 97% of negative reviews. Last updated 2026-08-10.
It's exactly as advertised, very beginner-friendly, and extremely cost effective! No one could tell I did mine with these myself!
Thank you for your review! We are delighted to read that you found the kit beginner-friendly and achieved great results.
I had high hopes for this product but it doesn’t work, like at all.
We are sorry to read that the product did not meet your expectations. Please share your order number so we can look into this and get in touch with you.
I use the under eye balm and so far I am seeing a difference. I don't have that tired look. I look alive and not sad. I recommend it.
Thank you for sharing your review! We are glad to read that the under eye balm is making a visible difference for you.
Such a scam I’ve been waiting for my order for over month even though I paid for expedited shipping and have reached out multiple times no one will get back to me. I was told to wait 24-48hrs for a response have waited almost 2 weeks still no response and sent a follow up email requesting a refund they are ignoring me
We apologize for the delay and lack of communication. Please provide your order number so we can review your order status and reach out immediately.
easy to use products, easy website to navigate, fast shipping.
Thank you for sharing your experience! We are glad to read that you enjoyed the easy ordering process and fast delivery.
Placed an order April 3, 2026. It wasn't shipping, so I canceled the order on April 13th. Received an email "confirmation" that the cancellation had been received and that they were working on the refund. May 21st I received an email that my order was shipping - the order I had canceled over a month prior. I emailed and requested a return label and refund... I didn't want the product. They dicked me around in emails until they ghosted me almost 2 months ago, stating they would get back with me shortly. I have since filed a complaint with the BBB and am now in discussions with my attorneys on next steps. This company is horrendous and either run by complete idiots who should not be in business, or it is a scam that knows they have to occasionally get it right, or they can't keep stealing from the larger majority of their "customers."
We are sincerely sorry to read about your experience. Could you please share your order number so we can investigate this thoroughly and get in touch with you?
Don't buy this. I WAS not happy Cover Girl is better and cheaper. From day 1 I have regretted it. The tubs are 1/2 filled and the coverage is terrible even with my good skin. It's a rip off I've been trying for a month to get a refund but their AI keeps messing with me. I am now filling a complaint with my bank and BBB. THEY WILL ONLY REFUND 60% of what you paid. DO NOT GET THIS. Go on Tic Toc the make up is cheaper and better and it's 3xs better. 7/27/26 now they want my order# but do not give me and option to send the order# to them. PLEASE DO NOT BUY THIS PRODUCT THERE IS A BETTER AND CHEAPER 1 ON TIC TOC FROM TARTE COSMETICS Tarte CC color correcting tint and the bottle is 10xs bigger at $41 a large bottle plus I do not even feel it on my skin.
We are sorry to read about your dissatisfaction with the product. Please provide your order number so we can review your case details and contact you directly.
I ordered the lash serum almost 2 months ago and still waiting on a replacement or reimbursement My order number is LCU1117632 my phone number is 6089312660
Thank you for sharing your experience. We are truly sorry to read about the delay with your lash serum. Could you please provide your order number so we can investigate this and contact you directly?
I placed my first order with Luxe Cosmetics after spending a long time researching different lash lift and brow lamination kits. I was really excited to try the products. I ordered the Lash Lift & Brow Lamination Bundle and selected 2 Sets, as well as a Tint Kit. My basket and order confirmation also showed that I would receive a free Brow Lamination Kit as part of the promotion. When my order arrived just over a week later, I only received one Lash Lift & Brow Lamination set and the Tint Kit. The additional set I paid for was missing, and the free Brow Lamination Kit shown on my order confirmation was also not included. I contacted customer service immediately but only received an automated AI response. I have still had no reply or resolution. I go on holiday very soon, and this has been extremely disappointing. I specifically ordered in advance to make sure everything would arrive in time, but instead I have been left without the products I paid for and no response from customer service. At this stage, I would like either: * the missing items to be sent by priority delivery so they arrive before my holiday, or * a refund for the items that were not supplied. My experience so far has been frustrating because I paid for 2 sets but only received 1, and the free Brow Lamination Kit listed on my order confirmation was also missing. I hope Luxe will resolve this quickly, but the lack of communication has been very disappointing.
We apologize for the frustration caused by the missing items. Could you please share your order number? We will look into this immediately and get in touch with you.
I got tired of the caked on feeling of makeup the older I got so I stopped wearing it. I seen your commercials and figured why not try it. The match is not perfect at all. I need to go with shade darker but it feels natural and I like it so I wear it.
Thank you for your feedback! We are happy to read that you enjoy the natural feel of the makeup, and we appreciate your note regarding the shade match.
Only one star because I had to choose a star to type. NO PRODUCT 8 weeks later. No refund no responses. The only response I get it’s to not send inquiries as it puts me at the end of the list again. Will not refund will not respond. No product. Total scam. Don’t order August 3rd. No product no refund. Nothing
We are very sorry to read about this experience. Please share your order number with us so we can look into your account details and reach out to you directly.
Had a fabulous result with lash perming but the lash tint doesn’t work.
Thank you for your feedback. We are glad to read the lash perm worked well, but sorry to read about your experience with the tint. Could you please contact us to [email protected] so we can look into this and reach out?
I have been repeating using the luxe cosmetics x3 already ! Haha its so worth it . And easy to use and apply!
Thank you so much for taking the time to share your feedback! We are thrilled to read that you enjoyed your experience and our products.
I’ve been saving so much money doing my lashes myself, it’s very easy to use !
Thank you for sharing! We are so glad to read that you are enjoying the kit and saving money doing your own lashes.
Love it. Goes on really smooth and changes to your skin colour. Does as it says. Love it. That much I’ve ordered more. And some for my daughters
Thank you for the wonderful review! We are thrilled to read how much you and your daughters love the foundation.
This company is a sham - the money back guarantee does not happen. The foundation made my face flare up and was painful, then I was instructed to try the product on my hand and send a photo. Their advertising is a lie , I was offered 20% which is an insult. Rotten company. Stick to well known honourable brands ! To reiterate first I was asked to send a photo of the product, then I was asked to send a photo of the product on my hand. Then they came back with an offer of 20% refund. The product left my face feeling sore and inflamed and it took a while for it to calm down. I am happy to return the foundation as long as the postage is paid by Luxe. I certainly won’t use it again. Joy Brown
Thank you for taking the time to share your feedback. We are sorry to read about your experience. Could you please provide your order number so we can look into this, analyze what happened, and contact you directly?
Bad advertising lies on money back satisfaction color matching advertising. The have offered me 20% off. I have pushed and gotten them to 50%. I have reported fraud scam to meta. And will call the credit card tomorrow
Thank you for taking the time to share your feedback. We are sorry to read about your experience. Could you please provide your order number so we can look into this, analyze what happened, and contact you directly?
My experience with the Luxe Cosmetics Company has been outstanding, not only did they address my concerns to correct my concerns but they listened and responded to suggestions I had addressed about the product. They responded personally and professionally. This company is responsive, reliable and worked hard to make sure all solutions were to my satisfaction. Thank you Luxe Cosmetics! I highly recommend them.
Thank you so much for taking the time to share your feedback! We are thrilled to read that you enjoyed your experience and our products.
I actually like this! I'm not much of a makeup person, but the age spots make me self conscious enough to want to try this. It does layer very well to cover best. It doesn't feel heavy, and it stays on forever. I even used it to cover an IV bruise on my arm. 70yo, by the way. Only things to improve are: faster shipping, and i didn't receive a free makeup brush.
Thank you for your feedback! We are glad to read that the product provides great coverage for you. We appreciate your notes regarding shipping and the brush, and we will look into this for you.
Order- 958025 Not the best but grand. Wouldn’t be purchasing from them again
We are sorry to read that your experience did not meet expectations. We would like to investigate this further and look into your account. Could you please provide your order number?
102 reviews matching