Lymow is redefining robotic lawn care with professional-grade cutting and all-terrain performance. Dual rotary blades with Cyclone Airflow spin at 6000 RPM for cleaner cuts, while tracked treads conquer slopes up to 45°. Built to handle what others can’t.
Written by the business, not verified by us.Lymow (lymow.com) has a 3.9 out of 5 rating on OK.one, based on 233 user reviews collected here. It is listed under Public & Local Services and its reputation is mixed. 72% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 7% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-10-25.
Reviewers had a great experience with this company. Customers are really happy with the robotic mower, noting that it handles steep slopes, complex garden layouts, and tough terrain exceptionally well. Many people also appreciate the helpful support team, who provide quick guidance, replacement parts, and clear instructions when issues arise. Consumers frequently mention that the robust steel blades and solid construction make it a dependable choice for maintaining large yards. However, some customers also noted that customer service responses can occasionally be very slow, leading to long waiting times. A few other people also felt that the machine encounters occasional technical glitches, such as overheating, charging failures, or navigation challenges.
Auto-generated from all reviews of this business. For reference only.First, no phone number to contact. Second 8.5 HOURS waiting for a chat person (documented). Third vague AI response to any problem, sick of "Warmest Regards" or "Rest Assured" etc. Warranty is nonexistent, support was to watch a YouTube video. I supplied pictures and detailed information, but Lymow strings out the process by asking for more information. I will not be making any more Klarna payments.
BUYER BEWARE!!!The mower has completely stopped working 3 weeks in and customer support says they are busy and will get back to me in a few days. They claim to have 30 day return policy but it appears they are running out the clock to avoid it THIS FEELS LIKE A SCAM UPDATE After posting my review they did reach out and asked me to perform some tests. Turns out the charging station is faulty. They informed me they dont have any charging stations but would send me a separate charging cable for the battery itself. That was 3 weeks ago and still no shipping notification. I can't stress enough. THIS COMPANY WILL do nothing to help you once your mower breaks down and trust me it will soon after using it. I'm filling a complaint with the Federal Trade Commission immediately
I received a second mower after the initial one failed to maintain Wi-Fi and Bluetooth connectivity. This was last fall. I have been mowing my 2.5 acre yard, with slopes and trees, since February. This was the only robotic lawn mower that seemed capable of handling my yard. Each over the air update has improved the functionality of the mower significantly. I have mowed approximately 19 times and I’m very satisfied overall with the mowing experience. Previously, I was able to mow my yard once a week, often having to worry about when I could find the time to mow with kids’ activities and weather. The Lymow 1 is able to completely take over this responsibility and I feel very grateful that I can be much more flexible with my time. Overall, the functionality continues to improve, and I feel that company support is also improving as well. It is not perfect, but, for me, it’s definitely worth every penny. I have been telling family and friends about my Lymow 1 and would not hesitate to recommend this product to others.
I had high hopes for the Lymow One Plus but unfortunately I received a bad unit with a faulty communication board so I was unable to control the mower unless I was standing 2 foot from the mower. The mower itself seems nice if you get a good one but it seems several customers received bad units or units that failed shortly after. Customer service on the other hand is absolutely horrible. I contacted support about my connectivity issue and after a weeks worth of back and forth they agreed that my unit was faulty and said I had two options. Return for a replacement or return for a full refund. I then replied with a question about the return and after four days of no response, I requested a refund. Its been 13 days with no response so I'm assuming I'm screwed out of 3 grand left with a mower that is basically a brick with no customer support. I'll be at my 30 day return window in 7 days so I guess I should at least file a claim. I advise anyone intered in this mower to be very cautious as you will not get any support on a very problematic mower.
I’m very disappointed with this mower and the lack of customer support. It was cutting well and has only been used about 15 times, but now it is showing an E3 error and I cannot get anyone to respond. I have spent many days trying to contact customer service, but there is no phone number and no reliable way to reach support online. For a product this expensive, I expected much better service and a more accessible support system. I would advise anyone considering this mower to think carefully about the support they may or may not receive after purchase.
They will charge your card immediately and not follow up with a shipping date. Once they have your money the incentive to ship or perform is gone and they display it. Waiting on my refund, be aware if you cancel after 24 hrs. They keep 4% of your money. It's a quick way to have their l own under performance make a quick profit. Avoid at all costs.
I am sharing my experience regarding Lymow’s customer support, which has been extremely disappointing. Given the price of this product, I expected a reliable service infrastructure, but that is unfortunately not the case. Email Support: I have sent several inquiries and haven't received any response. There is absolutely no follow-up. Live Chat: The chat is equally frustrating. Most of the time, nobody responds at all. When a reply finally comes through, it is often in a completely different language, which makes it impossible to resolve technical issues. It is unacceptable to charge a premium price for a mower and then leave customers without any professional assistance. A high-end brand must provide functional support. Lymow needs to address these communication failures immediately.
I bought the mower from Kickstar to support the project, I received the mower in June 2025, it turned on at first time after some time it did not turn on, I emailed them more then 50 emails to support no an single email was replied, I contacted their support countless times but no a single email is returned. I received the broken charging pad which they sent and came after couple of months, in this whole time I was able to chat to customer support on 2 times 1st was for broken charging pad, and one is recently in 07 March 2026. They diagnosed that it's the battery or mower it self they promised 3 weeks ago that they will send the direct charging cable but till today no cable arrived. So fat very bad experience
Thank you for your feedback. Please accept our sincerest apologies for the communication delays and the technical issues you’ve encountered with your mower. This is certainly not the experience we want for our early supporters. We take your comments very seriously. To ensure your case is prioritized immediately, could you please provide your order number? Once we have this, a dedicated specialist will personally oversee your case to resolve all outstanding issues—including the battery diagnosis and the missing charging cable. We truly value your support from the beginning and would love the opportunity to make this right.
I was really excited to purchase a Lymow having done lots of research. I've had an awful experience with customer service from day one. With any sort of technical/mechanical product support is key and I have lost all confidence in this company and sadly can't recommend them.
Hi Richard, thank you for your feedback, and we’re sorry to hear that your experience with our customer service has been so disappointing. We understand that for a technical product like this, support is a key part of the overall experience, and we’re sorry that we did not provide the level of service you expected. We value your research and your initial excitement, and we would appreciate the chance to make this right.
I rarely write reviews, but this it of tech really deserves it. Firstly, UK delivery; Ordered 5th March and delivered on the 14th. Nothing to complain about there. It comes extremely well packaged, but beware of the weight, it's a UNIT. We have a really tricky garden, full of steep slopes, narrow linking paths with ramps and 8 separate lawns. So far I have mapped the three most difficult ones and it has just worked, no fuss; I didn't even read the instructions, I just hopped on the app and got on with it. So, Melvin (my wife named him) is brilliant so far. Here's to 10 hours back a month in mowing time: ACE!
Thank you so much for taking the time to share your experience! We’re thrilled to hear that your delivery to the UK was seamless and that the packaging met your expectations—we do agree, it's quite a "unit" to ensure everything stays protected! Mapping 8 separate lawns with steep slopes and narrow paths is no small feat, so we are incredibly impressed that you managed to get it sorted just by using the app. It’s a testament to how intuitive we’ve tried to make the experience. Most importantly, please give our best to Melvin! We are honored to be part of your garden team. Enjoy those 10 extra hours of free time every month—you’ve definitely earned them. Happy mowing!
Exactly the same experience as Kevin. Zero communication, non delivery, obfuscation after selling as "in stock in UK, delivery within 3 business days" Fortunately I paid by paypal so hope I will eventually be refunded. Finally Lymow responded referencing difficulties in shipping to Northern Ireland. The fact that I live in Dorset confirms my belief that they are hopeless. Avoid.
Hi, thank you for taking the time to share this, and we’re sorry for the delay and frustration this has caused. We understand your disappointment, especially given the delivery expectation shown at the time of purchase. Although the units were stocked in the UK, orders going to Northern Ireland may still involve additional customs clearance requirements before delivery can move forward. In these cases, the carrier may need the recipient to provide documents such as TSS registration details and an XI EORI number in order to complete customs clearance. If those documents are not available, the shipment may be delayed in the customs process and cannot continue to delivery. These are part of the current clearance requirements for shipments to Northern Ireland. At the same time, we recognize that this should have been communicated more clearly in advance, especially where the standard UK delivery timeline may not apply in the same way. If you would prefer to cancel your order, we respect that decision and will continue to assist with the refund process. Thank you again for your feedback. We take comments like yours seriously and will continue working to improve both our delivery process and customer support experience.
This is not a review of the mower which I believe is a great bit of kit But the company and their attitude to customer service I ordered this mower from there website paid for it read the shipping guarantee 1-3 days delivery the order dispatched 14 January Get a email stating delivery exception this product is being shipped from within the UK to northern ireland still in the UK please contact delivery partners BJS home delivery who say waiting to sub contract to deliver After numerous emails to lymow who hide behind a computer with no phone number to contact I reached the end of my patience and gave them an ultimatum either deliver this on a specified date or refund me Bearing in mind this mower costs nearly £2000 They said we would be happy to refund you but as it has been shipped I would be deducted a percentage Now this is how a fly by night company works am refusing this as they have not been able to fulfill their end of the agreement Would recommend steer clear of this rip off company
Hi Kevin, thank you for taking the time to share this. We’re very sorry for the delay and for the frustration this has caused. We take customer experience seriously, and we understand how upsetting it is when an order does not arrive as expected, especially for an order of this value. Since Northern Ireland remains part of the EU Single Market, shipments from Great Britain are treated as imports for declaration purposes. To comply with the relevant requirements, our carrier (BJS) needed additional information, including TSS registration and an XI EORI number, before the shipment could continue. Without this, the order was delayed in the customs process. We recognize that our experience in handling this process was not sufficient, and that we should have communicated these requirements more clearly in advance. We will continue improving this process and the overall service experience, including collecting the necessary information earlier and aligning delivery expectations more clearly on our website. We also understand your disappointment with the communication experience, and we’re sorry that we did not provide the level of service you expected. While we do not currently offer phone support, our Live Chat is available 24/7 on our website for real-time assistance. Thank you again for your feedback. We take comments like yours seriously and will continue working to improve both our delivery process and customer support experience.
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