The customer support is fantastic
The customer support is fantastic. They resolve issues, when they rarely come up and of my own mistake not theirs, quickly and kindly. The products are next to none in terms of quality. I use them exclusively.
About Madrabbittattoo
Data updated- Website
- madrabbittattoo.com
- Category
- Beauty & Well-being
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 82 reviews
- Replies to negative
- 0% (0/7)
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Is Madrabbittattoo legit?
Madrabbittattoo (madrabbittattoo.com) has a 4.7 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers truly praise the exceptional quality of the tattoo balms and washing gels, noting that these natural items keep ink vibrant and help soothe aggravated skin during the healing process. Consumers frequently mention that the support team is exceptionally helpful, friendly, and quick to resolve ordering mistakes or answer application questions. However, some reviewers were not happy with product defects or dispensing issues, mentioning items that failed to function correctly or caused unwanted skin irritation. A few other people also felt that managing automated monthly subscriptions or unexpected recurring shipments was quite frustrating.
Auto-generated from all reviews of this business. For reference only.What people say
Mad Rabbit is my only go to
Mad Rabbit Tattoo Products are my only go to. They feel incredibly good on my skin. The tattoos are enhanced as well as my skin feels cared for and nourished. Please treat your ink to this most excellent healing gels and products. I'm so grateful for Mad Rabbit!
I have been using Mad Rabbit product…
I have been using Mad Rabbit product for a couple of years and love all of it. I recently ordered more of sunscreen. I had issues with the delivery and Mad Rabbitt help to resolve it the issues, quickly and professionally. They are there for you before and after the sale. I can't say enough about the amazing product and staff.
Stacy and all of the Mad Rabbit Team are great…
Stacy and the whole Mad Rabbit Support Team have been invaluable to their promptand detailed responses to all of my inquiries to properly protecting my new tattoos. If you have any questions, concerns, inquiries or anything related to tattoo care and support, Mad Rabbit Support Team are your go-to. Thanks so much to everyone!
I signed up for their reocurring…
I signed up for their reocurring subscription service and their tattoo club membership which is supposed to offer cash back on your orders in quarterly gifts. In 12 months I actually received only six orders. The other 6 months then said they didn't have the product in stock. In the 12 months that I had the tattoo club membership not once tonight ever receive one of the quarterly gifts that you were supposed to get. To add insult injury you get a 10 less than 2 oz in size for nearly $14... If you want to try the product and buy it once and see but don't fall for their membership or subscriptions unless you just feel like giving away your money... 100% money grab.
Out of stock
Placed and order, didn't ship within the 3 to 5 days as stated. Contacted support and they told me one item was out of stock. I asked them for a refund and they were quick to process it. Can't say anything about the product but the customer service was consistent and helpful.
Love the soothing gel!
I had a great experience with their customer service. I just got a new tattoo and bought a few of their products. I have only used the soothing gel so far, but it is working well. I had soreness the first couple days and the gel helped. I’m looking forward to using the balm once able. Recommend.
Great product and customer service
I learned of Mad Rabbit from my tattoo artist. I love the refresh gel samples she sent home with me that I immediately ordered the aftercare kit and pump lotion. I had an issue with the US Postal Service but Sarah in customer service was SUPER helpful and kind. My second package arrived just in time for my half sleeve. I’m excited to keep my new ink fresh and my old ink revived.
The customer service was very great
The customer service was very great, stacey made the whole process for my problem smoothly and sought out a solution right away i am sincerely grateful fir her help.
I have a lot of experience
Amazing customer service
Amazing customer service! I accidentally ordered something that wasn’t needed and the prompt assistance was great!
These products are amazing
These products are amazing. I purchase for myself and also for my adult children. Leaves my tattoos feeling moist and vibrant.
The best products and amazing customer…
The best products and amazing customer service also!
Great products
Great products. Love the customer service.
The customer experience was great.
The customer experience was great. Stacy went out of her way to make things right when the cream I had ordered turned out to be a new formula with menthol that really didn't work as well. I'm disappointed that the original product is no longer available, but the customer service she provided was above and beyond amazing.
Satisfied with the service
Best products on the market by far
Best products on the market by far, for healing your new tattoos! This brand has changed the game for fresh ink! and even great for brightening older work! Highly recommend there tattoo wash for fresh tattoos and soothing gel your tattoos will thank you!
Good products and customer service
Company has quality products and helpful customer service. I experienced an issue adding an item to my monthly subscription, sent them an email and their rep handled it quickly for me.
Excellent customer service great…
Excellent customer service great products can highly recommend Helps keep tattoos looking fresh and vibrant
Stacey was wonderful to help with my…
Stacey was wonderful to help with my subscription change. Quick response! Products are fantastic I use them every day, my favorite is the lavender and frankincense balm!!
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