Madrabbittattoo (madrabbittattoo.com) has a 4.7 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-12.
What reviewers say
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Reviewers overwhelmingly had a great experience with this company. Customers truly praise the exceptional quality of the tattoo balms and washing gels, noting that these natural items keep ink vibrant and help soothe aggravated skin during the healing process. Consumers frequently mention that the support team is exceptionally helpful, friendly, and quick to resolve ordering mistakes or answer application questions.
However, some reviewers were not happy with product defects or dispensing issues, mentioning items that failed to function correctly or caused unwanted skin irritation. A few other people also felt that managing automated monthly subscriptions or unexpected recurring shipments was quite frustrating.
Auto-generated from all reviews of this business. For reference only.
I originally ordered the Mad Rabbit Balm Stick to keep my tattooed eyebrows moisturized and the color looking fresh — and it works perfectly! I just placed an order for my second stick and accidentally subscribed to receive one every month. When I reached out, Stacy from the Mad Rabbit Support Team promptly and kindly helped cancel my subscription after I explained these are my only tattoos and one stick lasts me about a year. Their customer service was seamless and genuinely caring. I regularly recommend Mad Rabbit to friends who use tattoo applications for makeup — brows, eyelids, lips — and even to post-breast cancer patients who’ve received tattooing. Wonderful company and product!
Products and customer service are amazing. I recently ordered a few products from Mad Rabbit and I'm so impressed with the quality of everything. I had a few questions about how/when to use products and their support team was incredibly helpful and friendly. 10/10 recommend.
I accidentally clicked on a monthly subscription on my last order not knowing it. I reached out to have mad rabbit cancel it and possibly start a refund, and while it took a few days too heat back and their customer service number wasn’t working they did in fact ensure all things were canceled and I was given a full refund.
My first tattoo! I was concerned about healing and getting it right. I’d seen some nasty pics on line, decided that was not going to be me. I purchased the Soothing Gel - amazing product. But I had questions about products for the next step. I fired off an email and received a very encouraging response from Stacy. She gave me pointers on products, how to use, and most helpful of all when to use. Tomorrow will be week 4, everything looks good but still a little tingling. Stacy told me it would be fine to wait a little longer before using the Balm Stick. If it’s anything like the Soothing Gel, I know it will be a winner. Thank you Stacy for the great advice.
I'm happy to support Mad Rabbit - but a word of caution to would be customers: Make your order directly with the company and not through Amazon or a third party vendor. The quality is significantly better when purchasing direct.
I purchased a tattoo balm through Amazon to skirt shipping fees, however - the texture and consistency was very grainy and not a pleasant product to use. After contacting Mad Rabbit customer service, they were happy to help despite the fact that I didn't purchase from them directly. I was able to return the Amazon product and ordered a replacement which arrived very quickly. Excellent, buttery smooth texture, love it and the scent is fantastic! The lot number on the bottom of the tin were the same that I received from Amazon so I'm assuming that Amazon is improperly handling the product.
So bottom line - customer service is excellent and the balm is an awesome product when ordered directly from the source. I'd love to see some shipping discounts for smaller orders as an incentive to order direct.
I recently started a sleeve , and have other older tattoos as well and this product has been a life saver for sure especially the soothing gel after a session , although they did change the product and I had reached out with concerns they were quick to respond and explain why , definitely recommend
Fraudulent business practices. Placed and paid for an order. After checking out, my order was modified with additional items. I immediately reached out to Customer Service to cancel the modification I did not make. CS reached out with a generic email, ignoring my initial complaint. 19 hours later (after the order has shipped), the CS responded and stated they were unable to assist. I will be doing a charge back with my CC company and will not be purchasing from this company again.
I’ve been a Mad Rabbit customer for 3-4 years and love every product I’ve received! Have an auto-ship for the discount and just change out the products when needed. Customer service is very helpful and responsive as well. Great company!
I received an email about”post a video on TikTok using mad rabbit products and receive a free balm” I sent over 3 videos I had recently posted. Emailed them to Sarah who was super nice and friendly. And my balm got shipped and delivered :) I was able to pick the scent and went with vanillacoconut. This stuff leaves my tattoos looking amazing
A little disappointed at first. Product arrived and did not work correctly. Sent an email to customer service and they responded the following business day trying to make it right. There supposed to be sending me a new stick. Once I receive the new one or not I’ll follow up. They have the new one shipping out shortly they sent tracking.
They offer such a great product that I now swear by. It made the healing process after the tattoo much easier and my artist even commented on how well I healed. Love their products and will always be a customer. Thank you especially to Sarah for giving me a great customer service experience!
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