Madrabbittattoo (madrabbittattoo.com) has a 4.7 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-12.
Reviewers overwhelmingly had a great experience with this company. Customers truly praise the exceptional quality of the tattoo balms and washing gels, noting that these natural items keep ink vibrant and help soothe aggravated skin during the healing process. Consumers frequently mention that the support team is exceptionally helpful, friendly, and quick to resolve ordering mistakes or answer application questions. However, some reviewers were not happy with product defects or dispensing issues, mentioning items that failed to function correctly or caused unwanted skin irritation. A few other people also felt that managing automated monthly subscriptions or unexpected recurring shipments was quite frustrating.
Auto-generated from all reviews of this business. For reference only.If I could put zero I would. I signed up for a subscription. Every subscription I have advises you prior to shipping the product in the case you want to adjust the timing. Not these guys they just ship the product. They then take forever to answer your email and then their answer is to bad so sad, you are stuck with it. Have canceled my subscription and will never use the product again … it wasn’t that good anyway
I decided to buy the starter kit for my tattoo and was super excited because of the reviews I've read. I tried the numbing cream and well I didn't feel like it numbed the area at all. After the tattoo I put the soothing gel and I had to run and wash it off because it burned me. I do have sensitive skin so that may be a cause but I was not happy with my purchase. The reason I am giving 4 stars is because of the customer service. I told the customer service rep what happened and while they were unable to accept my return they were able to make a partial refund. I appreciate the great customer service! I wish my experience was a different one but the customer service was great!
I have been using Mad rabbit for years! Nothing compares to it! Keep my ink fresh and looking amazing!!! There customer service team is wonderful as well. I will continue to use All their products my favorite the tattoo balm!!
The goods come with a very cool design package, and the products are much bigger than I thought. I have not tried it yet but my experience is great so far!
Super helpfull staff and great products will be definitely buying more stuff
Ive been using mad rabbit products for a few years, compared to other products I've used theirs is by far the best. My tattoos have barely faded. Customer service is always very quick and professional
The products feel good on my skin. And they smell nice. Overall I’m happy and will be purchasing more.
Heard about their products from Pony Lawson's YouTube videos. When I finally decided on a tattoo (which I actually got from him), I bought the new tattoo aftercare kit and it's been great so far. The wash is gentle and leaves skin feeling good, and the repair gel has left my tattooed skin feeling even softer and more protected than the regular lotion that I use elsewhere, plus the tattoo itself looked way bolder! I'm finally at the balm stage and my stick won't dispense but I contacted the company and they are sending me a replacement. Great customer service, would recommend and use for future tattoo needs!
Mad Rabbit tattoo products have been phenomenal in helping me to care for their products. I’ve been a customer for almost three years. Shoutout to their customer service too. Any time I’ve run into any issues with my order, they’ve been very helpful and kind in working with me to ensure the best experience possible. Highly recommend them, front to back.
I accidentally put the wrong shipping address, and I was able to send an email, and within less than twenty four hours.Got a response and they fixed it for me, very, very professional.And i'm very excited for the product
First time ordering and it was very easy. Shipped out same day. Definitely plan on ordering again in the future.
I realized after purchasing my products that I accidentally entered the incorrect shipping information. I was connected with Sarah from support; she was very responsive, corrected my shipping address and ensured I was aware of the next steps. Highly appreciate the attentiveness.
Mad rabbit is great!! The products are awesome and smell amazing! I’ve tried other products but quickly realized Mad Rabbit Balm was the best! I’ve never looked back. Customer service is top notch and they take care of you! I’ve never had an issue. Will always buy their products!
I've used the repair gel for three of my tattoos, one being a recent half sleeve, and it is a life saver!! It kept my ink hydrated and the cooling effect felt so nice on the aggravated skin. And their customer service team are excellent. Very friendly and quick responding!
Sarah is amazing! She’s very helpful and informative. I recommend using their products you won’t be disappointed
This was totally my fault. I used the wrong card payment and they were so helpful and canceling my order and having me reorder with the correct card. Customer service was fast, efficient, and the best I’ve had from a company in a long time and I deal with this sort of thing alot. Thank you again.
I have ordered this tattoo balm before for my son and it does what it claims to do. It protects a tattoo it brightens it up. I have since gotten my own tattoo so decided to order it again for my tattoos. When ordering I made a mistake on my email and never got my confirmation. Customer service was excellent in finding my order and letting me know what was going on with it. They were kind they were efficient. They were the best customer service I’ve ever had to deal with I highly rate this company and I highly rate their products. Suzanne a very happy customer.
Had a little delay in shipping but upon reaching out, they told me what was going on and did a little extra something to help with the delay. Second time ordering from here and impressed with customer service. Will come back.
Great, natural products. I have been using Mad Rabbit since my first tattoo. From the wash, Revive, Replenish, and both Enhance balms, my ink looks great. People ask of I just got it. No, not new. Mad Rabbit takes care of it and that is why it looks new. The color pops and is bright. The black is not dull or faded. Use Mad Rabbit, you won't be disappointed!
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