MagBak (magbak.com) has a 4.7 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Very happy with this mount, bought for one car and replaced an existing mount for a second
Hi, Thank you for your review! We're thrilled to hear you're so happy with the mount that you came back to replace the one in your second car as well. There's no better compliment than choosing MagBak again. Thank you for being part of MagBak! We appreciate your support. MagBak Team
Bought home 3 in 1 charger and Tesla mount-Both products are substandard-the home charger magnet sucks and phone keeps falling and the Tesla phone charger glue was bad it keeps falling off as well.. waste of 200$$!! Magbak reached out and their solutions were ridiculous- I use my mag safe case with other chargers from Costco and they work great.. again everyone please don't spend 200$ on these sub standard products..
Hey there, Thank you for sharing your feedback. We're sorry to hear both products haven't been performing as expected, that's not the experience we want for you. For the 3-in-1 charger, MagSafe alignment can sometimes affect how securely the phone holds in place, and we'd love to help troubleshoot. For the Tesla mount, adhesion issues are something we take seriously. The good news is that all of our products carry a replacement warranty, and we want to make this right for you. Please reach out to us at [email protected] so we can get a resolution sorted out quickly. MagBak Team
I would like to Congratulate you on making a fantastic product. I currently have your Magbak phone case and leather wallet to attach to it. Last week after playing pickleball, I drove to Costco for a few items. Before departing the courts, I attached my phone to the outside my car while putting my equipment away. Well, I forgot about my phone, drove 6 miles to Costco (on a 4 lane highway) and when I arrived I immediately panicked because I couldn’t find my phone. Suddenly it dawned on me I never removed my phone from the outside of my car. My stomach almost heaved as I thought for sure my phone was laying somewhere on the highway. When I opened my door just for the heck of it, there was my phone securely and safely attached to my car thanks to the superior magnetic properties of your Magbak phone case. I keep telling everyone I encounter of my absent mindedness and how MAGBAK saved my life; especially since my phone contains so much personal information in it. THANK YOU Magbak for making such a fantastic product. My daughter & son-in-law own your products and I’m glad they showed your products to me. I will continue to be a loyal customer & fan moving forward. Thx again,
Hi Kevin, What an incredible story, thank you for sharing it with us! We're so glad your MagBak case and wallet held on through a six-mile drive and kept your phone exactly where you left it. We can only imagine the relief you felt when you found it still securely attached to your car! Hearing real-world experiences like yours is exactly why we do what we do. It's wonderful to know our products gave you that extra peace of mind, and we're honored to have earned your trust. We're also happy your daughter and son-in-law introduced you to MagBak! Thank you for being part of MagBak. We truly appreciate your support and look forward to keeping your devices protected for years to come. MagBak Team
Whenever I've had an issue with a product, Magbak has been great about sticking to their warranties and making the replacement process smooth. Great customer service!
Hi Tan, Thank you for your review! We're delighted to hear you were happy with the outcome and that our team responded promptly to resolve your issue. Providing quick, reliable support is always our goal. Thank you for being part of MagBak, and we appreciate your support! MagBak Team
I have used magbak for a few years. They have been great. I don’t want to sit here and just bash them. Customer service and the people were helpful and kind. My issue was that I was gifted a smart mag wallet from my parents who had purchased it from a third party that turned out that it was not what they wanted. The smart feature worked great. But, when I started putting my 4 cards in. The wallet was busting at the seams and the mag strength was super weak. After speaking to customer service. They confirmed that there were a batch of wallets that went out that weren’t strong. Everything seemed to be looking like I would get a replacement but, they needed the order number. Since this was a gift. I didn’t have it. I tried to contact the 3rd party and they did not want to give me their info or order number which I understand. The result was to offer me a 15% off (which the website was offering anyways). So I would basically have paid $100 worth for a wallet and have one that works and stuck with one that doesn’t. I would not feel right selling a dud to someone else so I decided to go a different route. I understand protocol but this was indeed a brand new product which I provided photos with it the box and a video of the weak magnets. Clearly a magbak product confirmed by customer service. In any case. I am just unhappy about the situation and will probably go a different route.
Hi William, Thank you for sharing your experience and for your kind words about our team. We're sorry this situation left you disappointed. We completely understand how frustrating it is when a product is received as a gift and the original purchase details aren't available. Unfortunately, without those details, we weren't able to process a warranty replacement under our policy. That said, we'd really like the opportunity to revisit this with you. If you could reply to the same email thread where you were previously in contact with our support team and mention this review, we'll have the full context of your case and will be happy to see what we can do. We'll also make sure to provide you with a better offer than before. We appreciate your feedback and hope you'll give us the chance to make this right. MagBak Team
Happy with the outcome of my issues. Promptly reply. Appreciated. Thanks
Hi Tan, Thank you for your review! We're so glad to hear you're happy with how everything turned out and that our team was able to respond promptly. We appreciate your support and hope you continue enjoying your MagBak products! MagBak Team
very fast and very helpful afterservice. i had lost some extra stuff to attach the product on my tesla. I have explained the issues regarding this. Magbak team directly reached out to me super fast and sent me those stuff right away. Thank you so much!
Hi Moonsoo, Thank you for the awesome review! We're so glad our team could quickly get the replacement parts you needed for your Tesla setup and make the process as smooth as possible. Providing fast, helpful support is exactly what we aim for. Thank you for being part of MagBak, and enjoy your setup! MagBak Team
Great how fast the MagBak team responds. Took care of the issues I had with no extra steps or money spent! Great product as well. Absolutely no complaints. What they promote is what you get!
Hi Juan, Thank you for the wonderful review! We're thrilled to hear our team was able to resolve your issue quickly and make the process easy, with no extra hassle or unexpected costs. It's also fantastic to know the product has lived up to your expectations. Thank you for being part of MagBak! We appreciate your support. MagBak Team
Magbak make the best cases, they use strong magnets and the case provides solid protection from drops. Have had no cracks from drops. The magnets don't interfere with my S pen on my Samsung S25 Ultra which is unreal compared to other cases. Fantastic customer service, super effective at resolving issues through thorough investigation and speedy solution offers. 100% recommend. Quality product and team behind it 💪🏽💯
Hi Lemjan, Thank you for the amazing review! We're thrilled to hear your S25 Ultra case has provided the protection and strong magnetic performance you were looking for, without interfering with the S Pen. It's also great to know our support team was able to resolve your issue quickly and effectively. We really appreciate your recommendation and your support. Thank you for being part of MagBak! MagBak Team
Been using MagBak case since 2024 when the iPhone 16 Pro came out. After using this case, whenever I’m bored with it, I would switch to another case. However, that didn’t last too long cause I’d switch back to MagBak right away. Something about this case that makes holding my iPhone so comfortable. Asides from that, their customer service is also great. Hopefully they’ll continue making the iPhone 16 Pro case until I’m upgrading to the next one, whenever that is.
Hi Danny, Thank you for the fantastic review! It's great to hear that no matter what other cases you try, you keep coming back to your MagBak case. Knowing it's become your go-to for both comfort and everyday use means a lot to us. We're also happy to hear you've had a great experience with our customer support. We'll keep working hard to deliver products and service you can count on. We hope your iPhone 16 Pro case stays with you until it's time for your next upgrade! Thank you for being part of MagBak! MagBak Team
Incredible customer service experience with MagBak. The loop on my case had broken and I was unsure of whether or not it would be under warranty. I reached out through Instagram and had a warranty replacement on the way within minutes. Couldn’t be happier with these products, and now also their customer service!
Hi Ryan, Thank you for the awesome review! We're so happy to hear our team could get your warranty replacement sorted so quickly. It's great to know you're enjoying both your MagBak products and the support you received. Thank you for being part of MagBak! MagBak Team
This product works very well for my needs. As a repair technician, at times I need technician support. The magnetic feature, being able to mount to surfaces, is key, as I don't always enjoy earbuds.
Hi Frank, Thank you for the great review! We're glad to hear your MagBak product is working so well out in the field. It's awesome that the magnetic mounting feature helps you stay hands-free while getting the support you need on the job. Thank you for being part of MagBak! MagBak Team
Amazing customer service and awesome follow up, you want to buy something without falling you nor exchange was super easy. Damage no problem at all, call and send pictures replacement on the way.
Hi Mohamed, Thank you for the fantastic review! We're so glad to hear you've had such a great experience with both our products and our customer service. Making replacements quick and hassle-free is exactly what we aim for, so it's great to know we could get you taken care of. Thank you for being part of MagBak! MagBak Team
Have been a magbak user for 3 years now and oh boy the product delivers. This is the best case that I wish I always used. Customer service is top notch as well
Hi JF, Thank you for the amazing review! Three years with MagBak is an incredible compliment, and we're thrilled to hear our products have continued to deliver. It's just as great to know our customer service has lived up to your expectations as well. Three years later and your phone is still sticking around... we'd like to think that's not a coincidence. 😄 Thank you for your continued support and for being part of MagBak! MagBak Team
They were very responsive and resolved an issue that wasn’t really their fault. They were very accommodating and replaced a lost piece. They stand behind their product and they provide top customer service. They gained a customer for life. I recommend wholeheartedly.
Hi Renzo, Thank you for the incredible review! We're so glad our team could help resolve the issue and get you taken care of. Standing behind our products and making things right whenever we can is what we're all about. We're honored to have earned a customer for life! We'll do our best to keep that title... no pressure or anything. 😄 Thank you for the wholehearted recommendation and for being part of MagBak! MagBak Team
The customer service here is on another level. They responded instantly when I had an issue with the charging port cover piece. They instantly replaced the case. Love the case and show it off to everyone.
Hi Levi, Thank you for taking the time to leave us such an amazing review! We're thrilled to hear our support team was able to get your case replaced quickly and that you're loving it. Sounds like your MagBak case has become quite the conversation starter, we love to hear it! Thank you for being part of MagBak! MagBak Team
I had a problem in the beginning, but after contacting customer support, the issue was fixed quickly with no aggravation and no BS or fluff straight to the point got it done with no problem. Highly recommend.
Hi Zac, Thank you for the great review! We're glad you reached out and that our team was able to resolve the issue quickly and without any hassle. We always aim to keep things simple, straightforward, and focused on getting you back up and running. No fluff, no runaround, just solutions. That's how we like it. 😄 Thanks for the recommendation and for being part of MagBak! MagBak Team
Love the phone cases I’ve had one on two phones now. Great costumer service and honored warranty.
Hi Rich, Thank you for the awesome review! We're so happy to hear you've trusted MagBak across not one, but two phones. It's great to know our team could honor your warranty and provide the support you expected. Looks like your phones have figured out the secret, if they want a new MagBak case, they just have to stick around long enough for an upgrade. 😄 Thank you for being part of MagBak! MagBak Team
Ran into an issue with my case and reached out to customer service. They made sure my case got fixed. I love the magbak cases and definitely recommend them to others. Top notch customer service. I will absolutely be purchasing a new case when I upgrade my phone soon!!
Hi James, Thank you for the awesome review! We're so glad our team could get your case issue sorted out and that you've had such a great experience with both our products and customer support. We're excited to hear you'll be coming back when it's time to upgrade your phone, we'll be ready! We'll just pretend your current phone didn't overhear that. 😄 Thanks for recommending MagBak and for being part of the MagBak community! MagBak Team
I recently discovered that the volume‑down button insert on my MagBak case had fallen out. With 4‑year‑old twin girls who love watching YouTube Kids on Daddy’s phone, the mystery was quickly solved — the button had vanished, and despite searching everywhere, we couldn’t find it. I reached out to MagBak support, and I was genuinely blown away by how quickly and kindly they responded. They immediately offered to send a replacement Button Pack at no cost and assured me an order would be processed within 24–48 hours. My girls were relieved to hear the phone would be “fixed,” and I was reminded why I’ve been such a loyal MagBak customer. Great products, fast turnaround, thoughtful communication, and truly exceptional customer care. If you’re considering MagBak, know that the products are great - and the support behind them is even better.
Hi Ian, Thank you for such an incredible review! We had a good laugh imagining the case trying to survive a quality inspection by two determined 4-year-olds, that's a test we don't officially advertise! 😄 We're so glad our team was able to get a replacement Button Pack on its way quickly and make the process as easy as possible. Knowing your girls were excited to hear Daddy's phone would be "fixed" definitely made our day. Thank you for your continued loyalty and for recommending MagBak. It means a lot to know you trust not only our products but also the support behind them. MagBak Team
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