MagBak (magbak.com) has a 4.7 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Magbak is an amazing product with outstanding customer service.
Reply from MagBak2026-07-21
Hi Darrell,
Thank you for the fantastic review! We're thrilled to hear you're enjoying your MagBak and that our customer service left a great impression. That's exactly the experience we strive to deliver.
We'll keep working hard to earn compliments like this and to keep your phone from making any unexpected trips to the floor. 😄
Thank you for being part of MagBak!
MagBak Team
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customer · 2 reviews · Experienced 2026-07-17 ·
★★★★★
Anytime I upgrade my phone the first…
Anytime I upgrade my phone the first thing I do is order a magbak case! Best magnet,keeps phone safe and it’s a clean looking solid case. Also comes with a great warranty with good customer service . Thanks again
Reply from MagBak2026-07-19
Hi,
Thank you for the amazing feedback! We’re honored to be your first stop every time you upgrade your phone. It’s great to hear that you love the strong magnets, reliable protection, and clean design of your MagBak case.
We truly appreciate your continued support and are always here to help whenever you need us.
MagBak Team
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Kaleb · 1 review · Experienced 2026-07-17 ·
★★★★★
I ordered this well over a week ago for…
I ordered this well over a week ago for 3 day shipping and still haven't received, this is ridiculous. It’s been over 10 days. Truly disappointing, this makes me want a refund.
Reply from MagBak2026-07-19
Hey Kaleb,
We're so sorry to hear this and we truly understand your frustration. This is not the experience we want for any of our customers.
Please reach out to us at [email protected] and mention this review. We'll look into this right away and make sure it's taken care of. We stand behind our products and our customers, and we want to make this right for you.
MagBak Team
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Chuck Irwin · 1 review · Experienced 2026-07-18 ·
★★★★★
Impressive product & customer service
I have owned a Magbak on my last 3 phones & they are great looking with great functionality! Plus, Magbak backs both their products, & customers with impressive customer support!
Reply from MagBak2026-07-19
Hi Chuck,
Thank you for the great review! We’re thrilled to hear that MagBak has been your choice for your last three phones. It’s awesome to know you enjoy the design, functionality, and the support behind our products.
We truly appreciate your continued trust and support, and we look forward to protecting your next phone too!
MagBak Team
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Ange · 1 review · Experienced 2026-07-17 ·
★★★★★
Customer service responded to my…
Customer service responded to my inquiry and resolved my issue quickly. I’m not just 100% happy with your product but customer service is top notch.
Reply from MagBak2026-07-19
Hi Ange,
Thank you for sharing your experience! We’re thrilled to hear that our team was able to resolve your issue quickly and that you’re enjoying your MagBak products. Providing great customer service is just as important to us as creating quality products, and we’re happy to know we delivered on both.
We appreciate your support and look forward to keeping you protected for the road ahead!
MagBak Team
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Tim Ballard · 1 review · Experienced 2026-07-17 ·
★★★★★
These cases are absolutely INCREDIBLE
These cases are absolutely INCREDIBLE! ive had mine on my S25ultra for over a year and it JUST now decided to Crack slightly. And the people at magbak offered to send me a new one. This makes them evem cooler and I will def be always using them for my phone case needs. The magnetic part is awesome for propping my phone up to record self tapes. The kickstand also works amazingly. Thank you magbak!
Reply from MagBak2026-07-19
Hi Tim,
Thank you for the fantastic review! We’re so glad to hear that your MagBak case has been serving you well for over a year and that our team was able to help with a replacement. We love hearing how useful the strong magnets and kickstand have been, especially for recording your self tapes.
We truly appreciate your support and are excited to keep protecting your phones for years to come!
MagBak Team
Bought once in 2023 and all was right, this year I made a second purchase and they got my order wrong but when I pointed it out they were quick to respond and I got a new unit ordered for free :)
Reply from MagBak2026-07-19
Hi Dimitar,
Thank you for sharing your experience! We’re glad to hear that you’ve been with MagBak since 2023 and that our team was able to quickly correct the order issue and get the right product sent out.
We appreciate your continued support and are always here to make sure you have the best experience possible.
MagBak Team
I really wanted to like MagBak because their cases look great and have some nice features, but the durability has been extremely disappointing. I've gone through six MagBak cases in just three to four years, which is unacceptable for a premium-priced product.
While the design and magnetic functionality are excellent, the cases simply don't hold up to normal use. They wear out, break down, or need replacing far too quickly. For the price, I expected a case that would last much longer.
Unfortunately, I can't recommend MagBak based on my experience. If durability is important to you, you may want to consider other brands.
Reply from MagBak2026-07-20
Hey Emmanuel,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience didn't meet your expectations.
At MagBak, we stand behind the quality of our products and are committed to making things right when something isn't as expected. Our support team has already reached out to you directly to help resolve the issue and find the best possible solution.
If you haven't seen our message, please feel free to contact us at [email protected]. We'd appreciate the opportunity to make this right.
MagBak Team
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customer · 7 reviews · Experienced 2026-07-18 ·
★★★★★
My brother-in-law recommended this…
My brother-in-law recommended this brand because of this Tesla charger they make. I bought the charger and I bought a case. I love the case so much I ended up buying a second case. The customer service is great because the second case kind of broke and they replaced it under warranty no problem at all. What a great company what a great business. They have a customer for life here
Reply from MagBak2026-07-21
Hi,
Thank you for the fantastic review! We're thrilled your brother-in-law pointed you our way and that you've been enjoying both your Tesla Charger and MagBak case. It's also great to hear our team could quickly get you a replacement under warranty, that's exactly what we're here for.
Looks like your first case loved you so much it convinced you to buy a second one... though it may have been a little too eager to retire early. 😄
We truly appreciate your support and are honored to have earned a customer for life. Thank you for being part of MagBak!
MagBak Team
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Kevin Mendez · 2 reviews · Experienced 2026-07-15 ·
★★★★★
trustful company 100% the best…
trustful company 100% the best accesories
Reply from MagBak2026-07-19
Hi Kevin,
Thank you for the great feedback! We’re happy to hear that you trust MagBak and enjoy our accessories. We truly appreciate your support and are excited to keep delivering products you can rely on.
MagBak Team
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Dima · 1 review · Experienced 2026-07-01 ·
★★★★★
I honestly love their products and the…
I honestly love their products and the warranty is great. However with my last purchase of their Elite case for my iPhone 16 Pro, I’ve been disappointed. I’m on my second case and now I need it replaced again. The feel of the case and features are great but it’s not as strong as the claim. The plastic around the edges is weak and keep coming apart and it’s been really annoying.
Reply from MagBak2026-07-19
Hey Dima,
Thank you so much for your kind words and for being a loyal MagBak customer. It truly means a lot to us. We're sorry to hear about the issue with the edges of your Elite case, especially after you've already gone through a replacement. That's not the experience we want for you at all.
We stand behind our products 100% and we want to make this right. Please reach out to us at [email protected] and mention this review, we'll take care of you.
MagBak Team
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Daniel Flournoy · 1 review · Experienced 2026-07-17 ·
★★★★★
I am a heavy equipment mechanic and…
I am a heavy equipment mechanic and with magbak my phone is safe on the job.
Reply from MagBak2026-07-19
Hi Daniel,
Thank you for sharing your experience! We’re glad to hear that your MagBak case is helping keep your phone protected on the job. Knowing our products can handle the demands of your work means a lot to us.
We appreciate your support and hope your MagBak keeps your phone safe through every task ahead!
MagBak Team
Thumbs up for the Magbak customer service team, I had an issue with my purchase and they sent me a replacement product no questions asked, that is a company that stands behind their products, they have a loyal customer with me and I absolutely do recommend their cases!
Reply from MagBak2026-07-19
Hi Rodrigo,
Thank you for the awesome feedback! We’re glad our team was able to help resolve the issue quickly and get a replacement sent your way. We truly appreciate your trust and support, and it means a lot to know you’ll be recommending MagBak.
We’ll keep working hard to provide products and service that our customers can count on.
MagBak Team
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Alan Long · 1 review · Experienced 2026-07-15 ·
★★★★★
Good customer service!
The phone mount for my Tesla was not performing correctly and MagBac addressed and corrected the problem quickly. Good customer service!
Reply from MagBak2026-07-16
Hi Alan,
Thank you for the great review! We're glad our team was able to quickly address the issue with your Tesla phone mount and get everything working properly. We know a product hiccup is never ideal, but we're always here to help get things back on track—because your phone mount should be holding your phone, not holding up your day!
We appreciate your support and are happy to have you with MagBak.
MagBak Team
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Adam Slotnick · 1 review · Experienced 2026-07-16 ·
★★★★★
The Customer Service team at MagBak is exceptional
The Customer Service team at MagBak is exceptional. Anytime I've had an issue, they've been quick to respond and have gone above and beyond what I expected. The products themselves are solid. I've been a user of their iPhone cases and wallets for many years now.
Reply from MagBak2026-07-19
Hi Adam,
Thank you for the wonderful feedback! We’re thrilled to hear that our customer service team has consistently been able to provide the support you need and go above and beyond your expectations.
It means a lot to know you’ve been using our iPhone cases and wallets for many years. We truly appreciate your continued support and look forward to being part of your setup for years to come!
MagBak Team
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Abdulkarim · 1 review · Experienced 2026-06-27 ·
★★★★★
S26 Ultra case and MagBak Smart Wallet
Great products overall. The Elite Case is comfortable to hold, especially thanks to the pinky cushion near the charging port, and the camera protection is excellent. However, it's extremely difficult to install and remove the case, and it feels like the phone or case could break.
The free screen protector is my biggest complaint. The fingerprint sensor barely works, even after re-registering my fingerprints, especially if my finger is slightly dry.
The wallet is comfortable and slim, but it's difficult to remove cards, and I think it's overpriced. I also wish the engraving on the Saffiano leather was larger and easier to read. Customer support was excellent, although replies usually took around 12 hours.
Reply from MagBak2026-07-16
Hi Abdul,
Thank you for taking the time to share such detailed feedback! We're glad to hear you're enjoying the Elite Case, pinky cushion, camera protection, Smart Wallet, and the support from our customer service team. We also appreciate your honest feedback on the installation, screen protector, and wallet design. Comments like these help our team understand where we can continue improving.
We’ll keep working on making every part of the MagBak experience as smooth as possible, because the only thing that should be difficult is deciding which MagBak accessory to use next!
Thanks for choosing MagBak!
MagBak Team
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Sheela Mae Roche · 2 reviews · Experienced 2026-07-13 ·
★★★★★
Purchased the charger for my Tesla
Purchased the charger for my Tesla. Installation was easy. loved that my phone was right in my face and I had immediate access to it when I needed it. Had a little hiccup along the way but customer service response was prompt! gotta say, one of the fastest responses I've gotten from a company. Love the magbak charger. love the immediate response to my issue!!! Im glad I bought the charger. told my colleagues about it. will never purchase any other charger but this one!
Reply from MagBak2026-07-16
Hi Sheela,
Thank you for the fantastic review! We're so glad you're loving your Tesla Charger and the convenience of having your phone right where you need it. It's also great to hear our support team was able to help with the hiccup along the way quickly. We aim to make support just as reliable as our products, because waiting for a reply shouldn't take longer than charging your phone!
We appreciate you sharing MagBak with your colleagues and look forward to keeping your Tesla setup powered up.
MagBak Team
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C. Ray · 1 review · Experienced 2026-07-13 ·
★★★★★
Reached out with a concern….
Reached out with a concern without knowing what the end result would be. Ultimately very happy with the communication and replacement of my damaged case! Thanks again!
Reply from MagBak2026-07-16
Hi Ray,
Thank you for sharing your experience! We're glad our team was able to address your concern, keep you updated, and get a replacement case sorted out. We know dealing with a damaged product is never ideal, so we're happy we could turn the situation around. After all, even the toughest cases sometimes need a little rescue mission!
We appreciate your support and are always here if you need us.
MagBak Team
This is my second time purchasing MagBak for my Tesla. I love the look and their quality.
Reply from MagBak2026-07-16
Hi Kunthea,
Thank you for the great review! We're thrilled to hear you've come back to MagBak for your Tesla setup and that you're enjoying the quality and design. Knowing you've trusted us for a second purchase means a lot to our team. We’ll keep working hard to make sure your Tesla stays looking sharp, because great cars deserve great accessories!
Thanks for choosing MagBak!
MagBak Team
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Dave · 1 review · Experienced 2026-06-19 ·
★★★★★
Great customer service when I had a…
Great customer service when I had a problem with my product. Magbak went above and beyond to make it right. Now I am all set and satisfied! Definitely will continue business with this company👍.
Reply from MagBak2026-07-16
Hi Dave,
Thank you for the great review! We're glad our team was able to go above and beyond to resolve the issue and get you back to enjoying your MagBak. We always aim to make things right when something doesn't go as planned, because even our products can have a bad day once in a while!
We appreciate your support and look forward to helping you with your next MagBak purchase.
MagBak Team