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MAGIC JOHN

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102 reviews

4.6102 reviews
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About MAGIC JOHN

Data updated
Website
magicjohn.com
Category
Electronics & Technology
Location
United States
Status
Unclaimed
Last 12 months
102 reviews
Replies to negative
100% (7/7)
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About this business

Founded in 2010, MAGIC JOHN specializes in crafting high-quality screen protectors. We prioritize user experience, delivering innovative products and swift, reliable service. Thanks to our unique and creative approach to film application, we’ve built a loyal global community of over 10 million users.With 15 years of expertise, MAGIC JOHN has been perfecting screen protectors for over a decade. Launched as our own brand, we bring innovation to life with patented application techniques, featuring dual-tempered and aluminum-infused tempered glass. Our meticulous 17-step process, including S-class vacuum plating, ensures uncompromising quality in every detail.Our flagship Dust-Removing Screen Protector leads the way, complemented by a range of phone cases and premium mobile accessories. At MagicJohn.com, we’re committed to delivering exceptional service, tailored to our customers’ needs and desires. Maximizing your satisfaction is, and always will be, our top priority.At MAGIC JOHN, we ensure swift delivery so your order arrives fast every time, backed by a 30-day hassle-free return policy for worry-free shopping. Our dedicated support team is always here for you, whenever you need us, while our secure checkout guarantees safe payments with complete peace of mind.

Written by the business, not verified by us.

Is MAGIC JOHN legit?

MAGIC JOHN (magicjohn.com) has a 4.6 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-29.

What reviewers say

AI generated

Most reviewers were somewhat happy with their experience overall. Consumers generally praise the ease of application for the screen protectors, finding the installation process simple and smooth. Many people value the high quality of the protective equipment and the excellent customer service received. However, some customers noted concerns regarding the durability, as protectors have reportedly cracked or shown wear quickly after use. A few other people mentioned issues like the case yellowing in a few months or the privacy features not providing complete coverage. Specific reviewers also experienced instances where the wrong item was shipped, though the staff often corrected the errors.

Auto-generated from all reviews of this business. For reference only.

What people say

I have purchased multiple times for our…

I have purchased multiple times for our family's phones, and the quality of these screen protectors are the best after trying other brands, these come out on top. The customer service is 10/10, I even made a mistake on my last order and there were no issues, they just sent me the correct ones no hassles and said to keep the other one. We highly recommend the products from Magic John!! Thanks again

Reply from MAGIC JOHN2026-08-04

Thank you so much for your continued support and wonderful feedback! We’re thrilled to hear that our products have become a trusted choice for your family’s phones. We’re also glad our team could make your order experience easier. Your kind words and recommendation mean a lot to everyone at MAGIC JOHN. Thank you again for choosing us! 😊

Issues but fixed quickly

I placed an order but unfortunately ended up being out of stock, when I did hear from them they refunded it straight away and the second item they shipped but managed to intercept it before it was dispatched and refunded with no issues. Will order again and hopefully have the same experience

Reply from MAGIC JOHN2026-08-04

Thank you for your kind words and understanding! We’re glad we could resolve the issue quickly. We truly appreciate your support and look forward to serving you again soon. 😊

My screen somehow cracked in the bottom…

My screen somehow cracked in the bottom left corner and the team at magic john did not hesitate to get me a replacement asap. Best customer service I’ve had.

Reply from MAGIC JOHN2026-08-04

Thank you for your kind words! We’re glad we could assist you quickly and provide a replacement through our warranty service. Your support and recognition of our customer service mean a lot to our team! 😊

Poor quality

I am extremely disappointed with my experience. My original order was lost during delivery, and despite the circumstances, I had to wait nearly a month before Magic John replaced the items. After finally receiving my replacement, I installed the screen protector, and within about a week my phone was accidentally dropped from approximately three feet onto the ground. The screen protector cracked immediately. Considering the extensive marketing and claims about how durable these screen protectors are, I expected significantly better performance. Unfortunately, my experience did not match the advertised quality, and I feel the product failed to provide the level of protection that was promised.

Reply from MAGIC JOHN2026-08-04

Thank you for sharing your feedback. We’re sorry to hear about your experience and understand your disappointment. We have already reached out to you via email and would appreciate the opportunity to assist you further. Please kindly check your inbox and reply to our message so we can look into the issue and work toward a proper solution for you. Thank you for giving us the chance to help.

replacement glass sent, REALLY good customer service

one of the 2-pack glass got a chip on the side, their customer service honored 180-day warranty and sent me a replacement. To be honest, their screen glass protectors looked superior than expensive ones in the market and they have good customer service too, easy to talk to and are very considerate.

Reply from MAGIC JOHN2026-08-04

Thank you for your amazing feedback! We’re glad our warranty service was able to help and that you’re happy with both our product quality and support. Your trust and recognition mean a lot to our team! 😊

Great experience

I ordered the wrong item by mistake and after writing an email asking about sending it back they just offered sending me the right one without any additional costs and not even sending the other one back. I’m also satisfied with the product itself - of course it’s not as durable as in the ad but still good quality product. Highly praised and recommended both customer service and product

Reply from MAGIC JOHN2026-08-04

Thank you for your wonderful feedback! We’re happy we could help you get the correct item and make the process easier. We truly appreciate your support and kind words about our products and customer service! 😊

Great customer service

From the advertisement, I got the impression that these were near indestructible. Mine took a fall from about 2 feet onto some gravel and did crack. It did save my iPhone screen, but from the advertisements, I saw it seemed that the protective cover should have survived this short fall. Regardless of this, the company has been very helpful with their customer service. They’ve been very responsive and thorough and comprehensive. This I do appreciate. They are sending me a replacement for the one that broke.

Reply from MAGIC JOHN2026-08-04

Thank you for sharing your experience! We’re glad to hear that our customer service team was able to assist you and provide a replacement. We truly appreciate your feedback and will continue working to improve both our products and service. 😊

I will buy again.

I will buy again. Customer service works very good. The product is very good.

Reply from MAGIC JOHN2026-08-04

Thank you for your kind words! We’re happy to hear you’re satisfied with our product and customer service. We truly appreciate your support and look forward to serving you again soon! 😊

Amazing customer service and product!

I have an iPhone 17 but accidentally ordered a set of 2 privacy screen protectors for iPhone 17 pro max, so I decided to test my luck asking for either an exchange or refund, but as it was my fault I would understand if nothing came if it. Instead in the end I spoke with customer service who informed me that they understand that accidents happen, and that they would send the correct version FOR FREE. With no need to send the wrong version back to them. Absolute legends, they were so generous and also so so kind to me, we quickly resolved the issue with their stellar customer service. 10/5 - with the additional 5 points coming from a great product.

Reply from MAGIC JOHN2026-08-04

Thank you so much for your amazing feedback! We’re thrilled to hear that our team could help resolve the issue and provide a positive experience. We truly appreciate your support and kind words about both our products and service. We look forward to serving you again! 😊

Very good customer service

Very good customer service. I purchased screen protectors for me and my husband. I love the super easy application. After using it for over 2 months, I noticed a big scratch (not crack) on my screen. Since it was within the 180-day warranty, I reached out to customer service and they sent me a replacement right away. I was blown away by how prompt they are on responding. Will definitely be ordering more products from them in the future.

Reply from MAGIC JOHN2026-08-04

Thank you for sharing your experience! We’re delighted to hear that you’re happy with our product and support team. We’re always here to help and truly appreciate your trust and continued support. We look forward to serving you again! 😊

I had a awesome experience with the support

I had a awesome experience with the customer support team when I had a issue and they resolved it very promptly.

Reply from MAGIC JOHN2026-08-04

Thank you for your kind feedback! We’re so glad to hear that our support team was able to resolve your issue quickly. Your satisfaction means a lot to us, and we’re always here to help whenever you need us. 😊

The screen protectors amd great the support team is better

The screen protectors are great and I had an issue with one and the support team is even better there fast response and really helpful and sent me a replacement the next day there really amazing I highly recommend

Reply from MAGIC JOHN2026-08-04

Thank you so much for your wonderful feedback! We’re thrilled to hear you’re happy with both our screen protectors and support team. We truly appreciate your recommendation and are always here to help whenever you need us. 😊

This is an amazing company

This is an amazing company, they ship products quickly and never have received anything broken. I accidentally purchased the wrong screen protector and they are sending the correct ones for my mess up. Will always use this company and let everyone know how well there products are.

Reply from MAGIC JOHN2026-08-04

Thank you so much for your amazing feedback! We’re delighted to hear that you’ve had a great experience with our products and service. We truly appreciate your trust and support, and we look forward to serving you again in the future! 😊

This is a first-rate product

This is a first-rate product! Their customer service is very easy to work with and their responsiveness is 5 star.

Reply from MAGIC JOHN2026-08-04

Thank you for your fantastic feedback! We’re thrilled to hear that you’re enjoying our product and had a great experience with our customer service team. We truly appreciate your support and kind words. 😊

"I purchased the Magic Screen Protector…

"I purchased the Magic Screen Protector for my Apple Watch Series 10. I make every effort to keep my watch looking new as I sell them when they are replaced. No scratches on the screen is a definite plus. The screen protector was easy to install, but after about a week, I noticed that one of the corners had a tear. I contacted customer service and sent pictures showing the damage. They were courteous and professional and are sending a complete new package replacement. I would recommend this product."

Reply from MAGIC JOHN2026-08-04

Thank you for your wonderful feedback! We’re glad to hear that you’re satisfied with the product and our customer service. We appreciate your recommendation and will continue to provide reliable products and support whenever you need us. 😊

Great Customer Service

I haven't even received my order, but I had to come to say the customer service is on point! After I hit the go button, I realized I ordered the wrong size phone case. I could have waited to just exchange, but I thought I maybe could tell someone before it got shipped. So I emailed customer service and they replied almost immediatly and swapped it out! Can't wait to get my order! Thanks Aly!

Reply from MAGIC JOHN2026-08-04

Thank you so much for your kind words! We’re glad our team could help update your order quickly. We truly appreciate your support and can’t wait for you to receive your new case. Enjoy your MAGIC JOHN experience! 😊

Perfect! Exactly what I wanted!

I ordered two screen protectors, one for me and one for my daughter. When mine arrived, I was very impressed with the product. It was great quality and I loved the application process. Unfortunately, I had mistakenly ordered the wrong size screen protector for my daughter's phone. When I contacted customer support, they replied promptly and sent a screen protector in the correct size right away! Very impressed with the quality of the products and the customer support I received. Highly recommend!

Reply from MAGIC JOHN2026-07-30

We really appreciate you taking the time to share your experience! Glad our screen protector works well for you, and we were pleased to help sort out the size issue for your daughter. Thank you for your high recommendation!

I made a mistake on my order

I made a mistake on my order. I called the company and was treated very well. They were respectful, professional and friendly. I will buy again. Thank you!!!

Reply from MAGIC JOHN2026-07-30

Thank you so much for your lovely review! It was our pleasure to assist you with your order. We always aim to treat every customer with respect and professionalism. Looking forward to serving you again soon!

So I ordered a camera lens protector…

So I ordered a camera lens protector for my iPhone 17 pro max from magic john. I wanted their magnetic version and at total fault of my own I ordered a standard version not knowing they had more than one type. I just hit the link from the ad. Once I received my order I contacted MJ customer service and that's where the magic happened. The CS rep "Aly" not only sent me the correct item I wanted but also let me keep the original set that was sent to me!! So to say I was completely satisfied and made whole is an understatement. First class customer service all the way. In fact the only thing she asked of me was to leave this honest review. So this is me doing my part. Will def do business w Magic John again. This is a simple business 101 lesson. "The customer is always right... even when they are not". Anyway that's my true, factual, experience with magic john.

Reply from MAGIC JOHN2026-07-30

Thank you so much for taking the time to share this honest experience! We’re thrilled Aly could sort everything out for you. It makes us happy we could get you the magnetic camera lens protector you needed. We truly believe in looking after our customers, even when mistakes happen on the order side. We really appreciate your support and this wonderful review. Looking forward to serving you again soon!

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