MailerLite

Josue was amazing and patient along the…

Josue was amazing and patient along the way as he guided me through the process step by step on the platform and I got it all right. Excellent customer services, responded on time and ensured the job is done well. Very brilliant.

I subscribed to a plan and got banned…

I subscribed to a plan and got banned after just a few hours. I only used my own personal accounts for testing and setup, including webhooks, and all users went through double opt-in. I’m honestly disappointed and glad I didn’t invest more time or bring clients as a performance marketer. As soon as you get banned, the live chat support button suddenly disappears as well, which is strange… meaning you’re basically forced to create another account just to reach support. And even then, no one responds. Pretty ridiculous operation. Can’t recommend it at all. To all my fellow marketers: stay away, to avoid headaches.

The customer support team has been…

The customer support team has been outstanding. I had some changes to our account and they were extremely helpful at resolving it. As a platform its been super helpful to us starting to achieve our engagement goals as a brand.

I had some unusual account changes I…

I had some unusual account changes I needed to make and the support from the team was spot and and accurate, first go.

Betania helped me a lot

Betania helped me a lot. Mailerlite has a great support team!

Fast & Accurate!

ML chat guy (Marvin) got right to the issue and solved it with directions of just one "click". P.S. Also, I appreciate that the "bot" promptly turned it over to a real person.

Still learning

I am still new with the system but so-far it is going well. I still need to see that my setups will work correct. I think that after a while, I might give a better rating.

They are so responsive and helpful

I received a prompt reply but also…

I received a prompt reply but also Martin performed all the tasks I needed without me having to figure out anything. I'm not techy at all, so having him complete the remedy to my issue and explain how he did it was excellent service. Great attitude and fast communications.

I had an issue logging in

I had an issue logging in, and Keren helped me regain access to my account.

Very Good software and support team.

Adding new subscribers manually

After going in circles with the bots, I finally got a person who was very helpful and was able to solve my problem. Thank you.

They randomly decided my account was…

They randomly decided my account was spam and shut me down despite showing high open rates, click-throughs, etc. I don't get it. I'll find a competitor.

Easy to Activate Nonprofit Discount

Really fast, efficient nonprofit onboarding through chat! Much easier than the process required for Mailchimp or Constant Contact.

Human Better Than Bot

I have found that getting help from the bot is not always helpful, if the question is a bit complex. But often a real human is available after a short wait, and can simplify things quite a bit. So if the bot's advice seems complicated, don't give up. Ask for a team member.

They shut my account down with no warning

They shut my account down with no warning whatsoever, claiming I was spamming people, when I was just setting up my landing page and welcome e-mail. I hadn't even launched my site when they decided to shut my account down.

The product is good and gives me what I…

The product is good and gives me what I need as a Solo business owner. The support was helpful, after a few people weren't able to resolve the issue. I am not sure if they were bots or people.

Bad free plan, no support available.

I have just joined up on the free plan as I am a start up. I have just set up the landing page, a first email and I have popped the qr code on my new fliers and link in my socials. This is a crucial time for me to capture emails. 4 subscribors 2 are me! 1 is a designer helping me and I have 1 real subscriber. Why are they closing my account for spamming? This is unreal, all the effort I have put into setting something up. And no help here. Absolutely atrocious. I had read this happened in a different review, but this person imported all their contacts. Where is the help? And what is the sense behind this? Is it because I am on a free plan? I wouldn't bother with this company, go find one that gives better support not just a bot deciding your fate with no way of disscussing. That is why I have to write here to hopefully conect with a human. I'm in a predicament now and need to quickly find something else as my socials are just ramping up for my launch :(

Account terminated for spamming.. myself

While conduncting some testing between my OWN mailboxes, their system concluded that I was cold emailing and spamming... myself! Support has been 0 help in this and they terminated my account. Their thprough review lasted a few minutes. So no, there are better options on the market. Probably for the best since they seem robotic and not understanding of anything.

Appalling lack of integrity

This company terminated my account almost immediately after I imported subscribers gathered through legitimate Gumroad purchases and downloads, before I had even properly used the platform. What followed was even worse than the termination itself. Their response included the line: “Please note that this decision is irreversible and further replies to this email will not be reviewed.” That tells you everything you need to know about how this company operates. Decisions appear to be made through automated systems with little meaningful human review, and once flagged, customers are effectively denied any opportunity to provide context, appeal, or resolve the issue. A professional company investigates. A competent company communicates. This company simply shuts the door and refuses to engage. If you value transparency, fair treatment, or actual customer support, I would strongly recommend looking elsewhere.