Innovative Leader in Specialized Retirement ServicesMainstar Trust is an innovative leader in custodial services that diversify and maximize long-term objectives for retirement and taxable account holders and financial advisors.With our custodial services, you gain more control over your financial future, while having the knowledge and support to help you navigate the way.Flexibility. Opportunity. Control.These are the hallmark features of a self-directed IRA.We offer a wide variety of asset types to fit your financial needs and interests, helping you maximize your investment and retirement objectives.How To Diversify Your Portfolio With More Asset TypesLEARN MOREWhy Mainstar TrustYour respected & trusted financial partner.We offer alternative, cost-effective retirement solutions, excellent services, and prompt and personal client support that put the reigns of your financial future firmly in your hands. ABOUT US
Mainstar Trust (mainstartrust.com) has a 3.8 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Money & Insurance and its reputation is mixed. Opinions are polarized: 69% rate it 4 stars or higher while 26% give 1 star; The business has replied to 22% of negative reviews. Last updated 2026-08-31.
I signed up with you as custodian for my IRA. Then you change your policy concerning registering my shares.I geuss you got too much pushback for more powerful concerns. I made a mistake by going with you.I would have rated you Zero stars. Then I was forced to pay you for nothing
Mainstar is far and above any similar service available. They were able to solve issues that others had been "looking into" or in two other cases, just ignoring for YEARS. Their guidance was simple, their effort untiring and results are far beyond expectations
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I called customer service for assistance with my issue, they answered the call with minimal wait time and walked me through the forms.
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Team was helpful and provided direct, easy to follow instructions. I was aware of the status of my transactions and they were completed timely.
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Friendly and knowledgeable customer service on the phone.
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The transfer of my account to your service was poorly managed. Incomplete piece meal requests were sent and it was incumbent on me to provide various information that should have been demanded of the prior financial service firm.
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Smooth transition of funds; good website
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You have an outstanding employee Kate Reisenger. I would give her 50,000 stars instead of 5. She is on the ball, very efficient, knows her stuff and gets things done asap . Please compliment her with a raise
Thank you for taking the time to complete the survey. We appreciate the great feedback on your experience with Mainstar Trust and our employee Kate! We will be sure to pass the review on to her and her supervisor!
Thank you for taking the time to complete the survey. We appreciate the great feedback on your experience with Mainstar Trust!
Thank you for taking the time to complete the survey. We appreciate the great feedback on your experience with Mainstar Trust!
waste of time and money from this rink a dink company. they UN-direct registered my GME shares. direct registering my GME shares was the ONLY reason i payed mainstar trust for their services. they are not to be trusted. they are in the pockets of big banks.
Everyone was very helpful and very easy to set up!
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Simple to set up account and maneuver, feel secure with system. Diana
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Having recently transferred my IRA to Mainstar Trust which included several different documents I had to fill out and get sent back to them via email, the patience and help I’ve received from the Customer Service Department of Mainstar has been exceptionally superb!
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Got my account set up. A little bumpy since it is a sf-directed account.
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I truly appreciate the ease in which I was able to move my 401(k) funds from Fidelity over to Mainstar without any issues. Mainstar remained in constant communication with my financial planners and was able to articulate what steps needed to be taken in order to get the transaction to go through smoothly.
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Thank you for taking the time to complete the survey. We appreciate the great feedback on your experience with Mainstar Trust!
So far so good. Very courteous customer service and knew answer to my questions about IRA dist. Afterwards r rolling into from 401K
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Trustpilot is a paid service that responds to old (good) reviews to bring them to the top, this practice is an attempt to bury the current crappy reviews of Mainstar Trust. Its your money ... Remove immediately out of these crooks hands.
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