Innovative Leader in Specialized Retirement ServicesMainstar Trust is an innovative leader in custodial services that diversify and maximize long-term objectives for retirement and taxable account holders and financial advisors.With our custodial services, you gain more control over your financial future, while having the knowledge and support to help you navigate the way.Flexibility. Opportunity. Control.These are the hallmark features of a self-directed IRA.We offer a wide variety of asset types to fit your financial needs and interests, helping you maximize your investment and retirement objectives.How To Diversify Your Portfolio With More Asset TypesLEARN MOREWhy Mainstar TrustYour respected & trusted financial partner.We offer alternative, cost-effective retirement solutions, excellent services, and prompt and personal client support that put the reigns of your financial future firmly in your hands. ABOUT US
Mainstar Trust (mainstartrust.com) has a 3.8 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Money & Insurance and its reputation is mixed. Opinions are polarized: 69% rate it 4 stars or higher while 26% give 1 star; The business has replied to 22% of negative reviews. Last updated 2026-08-31.
Mainstay trust would not accept an electronic signature from Fidelity. This is the only time I have ever had this issue. I am closing my account as this is the first time I can transfer the asset to an organization with reasonable customer service. I did not choose Mainstar and can only transfer this asset now because it has been listed on the NYSE. Avoid if at all possible.
No comment as this is all new experience for me. No idea what’s going on. Inherited investment account.
Extremely difficult Account opening process. Mainstar needs to get with the times and embrace e-signgatures via docusign et al. Also everyone at Mainstar needs to know and understand closing requirements. It is frustrating to get different answers depending on who you are talking to.
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My agent patiently explained the process of opening an account and was very responsive along with the internal team setting it up.
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Poor instructions Demanding Poor follow up
Very responsive. Great service! 😎
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Always a grear experience when dealing with Mainstar Trust. Their staff is the best.
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Thank you for taking the time to complete the survey. We appreciate the great feedback on your experience with Mainstar Trust.
The representative I spoke to was so understanding and kind and knew exactly what I was talking about I gave her an A+
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Friendly, timely and kind. They certainly know what they are doing...thank God...I certainly don't
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Thank you for taking the time to complete the survey. We appreciate the great feedback on your experience with Mainstar Trust.
It’s a scam. They took £130 from me without sending goods. There is no way to contact them because they email and phone number is fake. TO BE AVOIDED
One of the many qualities that Mainstar prides themselves on is a live person answering calls without the caller going through prompts. Please call Mainstar at our main number, 800.521.9879, to discuss your account.
Customer service goes above and beyond! Thank you to Dakota for helping me with some forms I needed filled out and answering all of my millions of questions with such patience. Kindest people in Kansas!
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Very important and useful information reported on time.
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Your company made my transaction seamless and with less hoops to jump through for the unique request that I had. Thanks
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Thank you for taking the time to complete the survey. We appreciate the great feedback on your experience with Mainstar Trust.
Thank you for taking the time to complete the survey. We appreciate the great feedback on your experience with Mainstar Trust.
Working with team was easy and complete. I was able redirect my husbands IRA without any issues. Liz always called me back the same day I called and resolve my questions timely
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I appreciate the timely replies and execution. As a small business owner and now independent contractor, I work better with smaller organizations and personalized service.
Thank you for taking the time to complete the survey. We appreciate the great feedback on your experience with Mainstar Trust.
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