Créée en 1983, Maison 123 s'engage chaque jour pour proposer une mode porteuse de sens, soucieuse de la qualité et de la durabilité, à un prix juste et raisonné, pour les femmes d'aujourd'hui. Une ambition éthique et engagée pour que le respect de la planète s'invite jusque dans nos dressings. Un nom comme une promesse renouvelée d'authenticité, de bien-être et de confiance. Cette raison d'être se traduit par notre amour de l'élégance désinvolte, des femmes et l'exigence de coupes impeccables. Des finitions soignées, des matières nobles et de qualité, des coupes élégantes et le souci du détail animent chaque jour les équipes de Maison 123.
Written by the business, not verified by us.
Is Maison 123 legit?
Maison 123 (maison123.com) has a 2.5 out of 5 rating on OK.one, based on 15 user reviews collected here. It is listed under Home & Garden and its reputation is poor. Opinions are polarized: 40% rate it 4 stars or higher while 60% give 1 star; The business has replied to 44% of negative reviews; 9 of them were added in the last 12 months. Last updated 2026-08-12.
I bought a coat from the boutique in Paris which cost just under €300 and noticed a hole in the lining of the pocket when I got home. I’ve emailed three times with pictures, with my receipt asking for a partial refund so I can get the pocket repaired but have had no reply for nearly a year now! That’s mad for a shop that says they are high quality
Reply from Maison 1232026-08-03
Hello Katherine,
Thank you for taking the time to share your feedback. We are sincerely sorry for the issue you encountered. This does not reflect the high standards we strive to provide for our customers. We will conduct the necessary investigation to understand what may have happened. To do so, please email us at [email protected], including your first and last name as well as the name of the item. Thank you again for your patience.
Have a great day, The Customer Relations Team
Hello Janice,
Thank you so much for this positive review and for your trust! We look forward to seeing you again at Maison 123.
Have a great day, The Customer Service Team
I have visited 123 Boutique in Italie 2 shopping centre in Paris and the sale assistant Hakima was very professional and helpful. Best customer service received in Paris . Thank you
Reply from Maison 1232026-07-31
Hello Nina,
Thank you so much for this positive review and for your trust! We look forward to seeing you again at Maison 123.
Have a great day, The Customer Service Team
Bonjour Isabelle,
Merci beaucoup pour cet avis positif et votre confiance ! Nous avons hâte de vous retrouver chez Maison 123.
Belle journée, L'Equipe Relation Clients
Fraud alert!! Fraud alert!!
I gave very specific delivery instructions and yet their courier delivered to the wrong address. They have admitted their courier mid-delivered and gave me a deadline of 27 March to resolve my issue. Deadline has come and gone and yet they are not refunding my money.
Maison123 = THIEF!!!
Do not buy from here. It’s a scam. I’m taking legal action against them to get my money back.
Reply from Maison 1232026-03-30
Hello Sophia,
Thank you for taking the time to share your experience.
We are sincerely sorry to hear about the situation you describe regarding your delivery, as well as your disappointment with the response provided so far. This does not reflect the level of service we aim to offer our customers.
We completely understand your frustration, especially given the inconvenience caused and the delay in resolving your issue.
In order to review your case in more detail and provide you with an appropriate solution, we kindly invite you to contact us at the following address: [email protected], including your contact details and any information related to your order.
We truly hope to resolve this matter and provide you with a satisfactory outcome.
Kind regards,
Customer Relations Team
Maison 123
Unfortunately very bad customer support without any help to track a missing parcel with a purchase worth several hundred euros...
Reply from Maison 1232026-03-25
Bonjour Anna Lena,
Merci d’avoir pris le temps de partager votre expérience.
Nous sommes sincèrement désolés d’apprendre la situation que vous décrivez concernant votre colis manquant, ainsi que le manque d’accompagnement que vous avez ressenti de la part de notre service client. Cela ne reflète pas la qualité de service que nous souhaitons offrir, d’autant plus pour une commande de cette valeur.
Nous comprenons pleinement votre mécontentement face à cette situation et le désagrément occasionné.
Afin de pouvoir vérifier votre dossier et vous apporter une solution dans les meilleurs délais, nous vous invitons à nous écrire à l’adresse suivante : [email protected]
, en précisant vos coordonnées ainsi que les informations relatives à votre commande.
Nous espérons sincèrement pouvoir vous apporter une réponse rapide et adaptée.
Belle journée,
L’équipe Relation Clients
Maison 123
Bonjour Sara,
Merci beaucoup pour cet avis positif et votre confiance! Nous avons hâte de vous retrouver chez Maison 123.
Belle journée,
L'Equipe Relation Clients
I have been a fan since discovering them when on holiday in France. They have great designs and fantastic quality. I recently ordered a couple of items through their website, and was impressed with the speed and ease of delivery. I would highly recommend them
Reply from Maison 1232025-10-29
Hello Amber,
Thank you so much for your positive feedback and for your trust! We look forward to seeing you again at Maison 123.
Have a wonderful day,
The Customer Relations Team
Hello Caroline,
Thank you so much for your positive feedback and your trust! We look forward to seeing you again at Maison 123.
Have a wonderful day,
The Customer Relations Team
I ordered a dress in size 36 online. I received a package but with size 38. I sent several emails indicating I would like to exchange the dresses, and have received no response or at least acknowledgment that they have received my email. I tried to call several time. First I called the number in Belgium, but this number is not in function. Then I called the number in France. I would wait for 5 minutes and then I would get a message that all advisors are busy and they would just hung up on me. I am never ordering anything from them anymore. I still do not know what I will do..
Reply from Maison 1232025-08-01
We are truly sorry for this experience, which in no way reflects the high standards we strive to uphold. Your situation and especially the lack of response to your requests is completely unacceptable and deserves our full attention.
In order to assist you as best as possible and proceed with the return of your item as quickly as we can, could you please send us your contact details along with your order number at the following address: [email protected] ?
Once again, please accept our sincerest apologies.
Best regards,
The Customer Relations Team
Terrible customer service, wrong size delivery and they don't try to find a good solution for my return delivery. If you can, avoid, otherwise you risk a lot of stress and time consuming conversation. At the end they will not listen to you. Quality if the products is also very cheap.
I paid a 100% wool beanie around €50, and the wool is so low-quality and so cheap that I keep scratching my head/scalp after wearing it. I have had many wool hats before and this has never happened with any other, it’s because Maison obviously uses the cheapest fabric to produce an item they will sell at high price. I don’t recommend this cheap company that sells $5 items at $50 price. The fit and construction is weird as well, for a small head, it keeps twisting and turning around. A big failure, seems impossible to find a decent clothing item online anymore.
I placed an order at the beginning of September for a dress in size 38. It was beautiful but I thought one size bigger would be slightly better so I returned that order and placed another one for size 40. As I was going on holiday I paid for express shipping (€15 as opposed to €5 for standard) so the dress was supposed to be delivered in 3 business days. I heard nothing about the order and went on holiday. The same day the dress had been due to arrive, I received the refund for the first one. After multiple days had passed since placing the second order, I looked to contact Maison 123. There are no contact options on the international site so I got in touch via Instagram. Despite giving my second order number, I was told my order had been returned and refunded. This went back and forth for some time (there was only one response per day) with me explaining that I was getting in touch about the second order and the respondent saying there wasn't a second order placed (Paypal records showed differently). This went as far as the respondent telling me that my "supposed" second order number didn't even match Maison123's order number sequencing (even though it clearly did match the sequencing of the first one) and that the screenshots of the confirmation email I was sending did not contain Maison123's logo (even though it did). In the end I filed a claim through Paypal and only once I told the respondent this did I get a response that I was being refunded (clearly no issues with the order number then).
All of this has left a very bitter taste in my mouth about the brand as a whole and I will no longer be purchasing anything from them. Maison123 would benefit from spending more on customer service and IT systems instead of social media influencers.
The worst online shopping experience to date
I placed an order for a coat with Maison 123 during Black Friday sales more than 3 weeks ago. Since then my order has not been delivered and as far as I can see from the automatic link tracking that I received from the delivery company it was never sent out. Since then I've emailed the company at least 3 times and have tried to call them multiple times. No one responds to my emails and no one ever picks up the phone when I ring even though it is between their supposed working hours (9:00-16:00 which is quite short when compared to pretty much any other customer service desk I've used anyway). The phone keeps ringing and goes to voice mail (messages are never returned) or they hang up (or I'm pretty sure they do as I ring for a few tones and then get a busy tone as when someone hangs up....) This is by far the most shocking (lack of) customer service I've ever encountered. Absolutely unacceptable considering the price tag of the items they sell...I'm currently more than 200EUR out of pocket with no way to receive my item or get my money back....
Dreadful customer service. My experience has certainly deterred me from ordering from the website again. There is no contact telephone number for Belgian customers to use (why should I pay international charges to sort out problems caused by the seller?), and no 'chat' facility either. Email exchange is slow and unhelpful. Clearly the concept of customer service has not reached this French company. I would not recommend online purchasing to anyone outside France as the online support is completely inadequate.
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