If I could I would give them a zero!!!
If I could I would give them a zero!!! Made a return on july 6th and I'm still waiting for my refund! And they never return my contacts or answer my emails! Worse experience I ever had on a purchase!
About Caroll
Data updated- Website
- caroll.com
- Category
- Shopping & Fashion
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 18 reviews
- Replies to negative
- 0% (0/13)
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Is Caroll legit?
Caroll (caroll.com) has a 3.3 out of 5 rating on OK.one, based on 32 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 56% rate it 4 stars or higher while 41% give 1 star; The business has not yet replied to negative reviews; 18 of them were added in the last 12 months. Last updated 2026-08-11.
What people say
Misleading promotion and non-existent…
Misleading promotion and non-existent customer service My experience with Caroll has been extremely disappointing. Last weekend, Caroll advertised an extra 10% discount when purchasing two sale items. Despite meeting all the promotion's conditions, the discount was never applied at checkout. In my view, this amounts to misleading advertising, as the offer simply did not work. Since there is no customer service email address or phone number available for Caroll Portugal, I contacted the company through the online contact form. I have now sent three separate messages, including screenshots showing the issue. A full week has passed, and I have still not received any reply or acknowledgement. It is very disappointing for a well-known brand to advertise a promotion that does not work and then provide no effective way for customers to obtain assistance. The complete lack of customer support has left me with little confidence in buying from Caroll's online store again.
Buyer beware
Buyer beware. I ordered a dress from this company online. No order number generated. No confirmation emails. Monies taken. No response from customer service department. Proof of payment sent immediately. Only acknowledgement was a complaint number DM_1240319 numerous similar complaints registered.
Bonne experience
Satisfaction totale
Very happy with quick delivery.
BEL ARTICLE
I was happy when I got the coat but I…
I was happy when I got the coat but I saw the bigger promotion just in two days for 10 euro extra deduction which is a a little bit disappointing for me..
La perfection ❤️
Ordered items online, can't return them
Ordered items online, they were delivered in three packages and the website does not recognize that the delivery was completed. For this reason, it does not allow me to return the items. Multiple messages and emails sent to customer service and no reply. Order number 502433225 and complaint DM_1113802.
I absolutely cannot recommend this…
I absolutely cannot recommend this store. They basically stole my money. I made an order to a Caroll shop and sent back some items the same day. The shop assistant registered the return but told me she cannot give me any proof (but asked me to sign a proof that I have received the items). She said a refund would be issued immediately, that was 19 days ago. I wrote to their customer service but did not get any reply for more than a week now. There is no number to call and the order disappeared from my customer account. A very chaotic shop, my full order was not even delivered yet and they sent it in seven separate packages, some of which I had to search for in the store together with the shop assistant. There is no trace of the return that I have made and nobody to talk to. Avoid at all cost!!
Customer Service is disappointing:(
I like Caroll very much, but the last time I faced the delivery Problem and can not solve it. I ordered the coat as a Birthday present for my mother on 30.1.2026 and received the appropriate order confirmation. After one week I contacted the Service and asked why the delivery Status is still in processing. Answer was: we will send you your Order asap. After 14 days I contacted again and the answer was: be patient, we are processing…After 18 days I got the answer that my Order was occasionally deleted in the system. The discount time was over and no Chance to order it again. it is very disappointing experience of Caroll:(
Quality of items and fast delivery
Au top merci
Au top merci ! 👌
Inexisting customer service
I bought an electric machine of Caroll for removing wool/cachemir balls from clothes. The machine arrived defective, stopped functioning in a few minutes. During the last two weeks I wrote them 3 times (reference n. DM_1042416), and absolutely zero response.
I have loved Caroll for many years
I have loved Caroll for many years because of its beautiful styles and excellent quality. Today I received an order from the Caroll online shop, delivered exactly within the timeframe stated on the website. My new coat looks even better in real life.
Good quality
I`m bying from Caroll many years. I like everything I have bought
One item was not as per my size so I…
One item was not as per my size so I wanted to return it in the shop at Woluwe Shopping centre but I could not so I had to buy a different style.
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