Mars Hydro specializes in LED grow lights and grow tents since 2009, offering large range of full spectrum led grow lights and grow tents for indoor growing
Written by the business, not verified by us.Mars Hydro (mars-hydro.com) has a 3.2 out of 5 rating on OK.one, based on 409 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is mixed. Opinions are polarized: 54% rate it 4 stars or higher while 40% give 1 star; The business has replied to 64% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-25.
Reviewers had a great experience with this company. Customers frequently praise the solid build quality of the lights and grow tents, noting that the equipment is very reliable and simple to set up for indoor gardening. Many people also appreciate the powerful performance, energy efficiency, and exceptionally supportive communication from the team when asking questions. Some reviewers were not happy with equipment reliability, specifically mentioning that clip fans stopped working or squeaked after just a few months of use. A few consumers additionally experienced frustrating delays or unresponsiveness when trying to resolve problems with customer support regarding faulty replacement parts.
Auto-generated from all reviews of this business. For reference only.Good company to do business with, good products at a reasonable price, customer service always responds back in reasonable time matter
Dear Customer, We are glad to hear that you are happy with our products and services! We appreciate you taking the time to leave us this feedback. Best Regards, Mars Hydro Customer Service Team
I’ve been using Mars Hydro lights for a while now, and overall I’ve been really happy with them. The biggest thing that stands out is the value for the money. They produce strong, even light coverage, don’t run excessively hot, and the power consumption is reasonable for the output. The build quality feels solid, especially on the newer models. Installation was simple, and the included ratchet hangers made adjusting the height easy. I also like that many of their lights have dimming and daisy-chain features, which makes upgrading later much easier.
Dear Customer, We are glad to hear that you are happy with our products and services! We appreciate you taking the time to leave us this feedback. Best Regards, Mars Hydro Customer Service Team
So far so good with my satisfaction for the products I've ordered thus far. Waiting on my controller and new full spec light w/all the extras, that are already on the way🎉🎊. Everything I've bought came in great condition and delivery is fast enough for my 'managed' ADHD👍 when I ask a question, I'm not waiting a week or more for a reply and/or solution. Great team.
Dear Customer, Thank you so much for your kind words. We're truly glad to hear that you're happy with your orders so far and that everything has arrived in great condition. If you ever have any questions, don't hesitate to reach out. We're always here to help. Best Regards, Mars Hydro Customer Service Team
The order process was super easy. Mars Hydro is doing an excellent job of producing quality products. My 4x4, 2x2, and fce3000 are all working seamlessly.
Dear Customer, We are glad to hear that you are happy with our products! We appreciate you taking the time to leave us this feedback. Best Regards, Mars Hydro Customer Service Team
Ordered through Amazon and never received the item. Contacting and getting any answers is basically a joke. I wouldn't use Amazon or mars-hydro again under any circumstances. Pathetic service and difficult to deal with
Hello Peter, We are sincerely sorry for the unpleasant shopping experience. We would like to gather more information to find the best resolution for you. One of our CS agents will be in contact with you soon. Best Regards, Mars Hydro Customer Service Team
I have the 6 tier plant stand for my rare house plants and have had zero issues and have been preaching to people they should get one of these over an IKEA build. My only issue is that it does seem to get fairly warm and its not easily regulated without some finageling.
Dear Customer, Thanks for your support. We truly appreciate it. Regarding the temperature: the light bars included with the plant stand are relatively low wattage, but if you're finding that things are getting warmer than you'd like, we recommend adding a small clip‑on fan to improve airflow around your plants. Best Regards, Mars Hydro Customer Service Team
Great customer service and great products. I had a minor issue with an item and Mars Hydro replaced it at no cost. Good communication. I love every product I have bought from Mars Hydro and will be buying more. I look forward to future business. Hint: I prefer to buy from the website rather than Amazon. Thank you Mars!
Dear Customer, We are glad to hear that you are happy with our products and services! We appreciate you taking the time to leave us this feedback. Best Regards, Mars Hydro Customer Service Team
Dear Customer, We are glad to hear that you are happy with our products! We appreciate you taking the time to leave us this feedback. Best Regards, Mars Hydro Customer Service Team
I have purchased two ihub ac10 controllers,the smart kit(ppfd,co2 and substrate probe)one for each hub,a 6 inch inline and a 6 inch oscillating fan for the larger area and a 4 inch inline and 6 inch oscillating fan in a tent.The larger area area got a fce3000evo light,my first smart light.It all integrated reports and controls very well for the price point. I had an intermittent return on one substrate probe but the team responded and interacted with very good practices and promptly replaced the sensor. The latest app version addressed limitations in many areas,added menu items and graphing changes that indicate they are concerned with the continued direction of the product.Adding a six substrate probe capability with historical graphing is definitely a major change that allows multi root zone monitoring possibilities. A satisfied Mars Hydro user… The substrate monitoring alone has revealed many hidden “secrets” that my old environment only controllers did not allow.
Hello Customer, We are glad to hear that you are happy with our APP and services! We appreciate you taking the time to leave us this feedback. Happy growing! Best Regards, Mars Hydro Customer Support Team
I love everything about there set up from the fan and tents
Dear Customer, We are glad to hear that you are happy with our products! We appreciate you taking the time to leave us this feedback. Best Regards, Mars Hydro Customer Service Team
bought a pair of fans and both stopped working within a week and have green blinking lights I emailed customer service using the form on their website and received no response I then emailed again using my own email and again no response I will not buy anything from this company again as although I have many other products which still work not replying to customers when you send faulty products is an absolute no from me
Dear Customer, We apologize for the product issue. Your feedback has been forwarded to the appropriate department and we are work hard on improving the overall experiences of our customers. We would like to gather more information to find the best resolution for you. Please kindly contact us at [email protected] and we will help you resolve the issue. Best Regards, Mars Hydro Customer Service Team
This is my third time ordering lights from Mars-hydro as my grow scales. Each time I have been happier than the last. These lights are quite bright while running at 75%. Customer service has taken care of any small issue that has risen. And I'd like to personally thank Mushi for working with me and making sure everything was to my liking. Quality company, quality lights, quality humans. This is my personal experience in dealing with this company since 2024. Michael
Dear Michael, Thank you so much for your thoughtful message! We're thrilled to hear that you're happy with the lights and that our team, especially Mushi, was able to make your experience a positive one. Your kind words about our quality and our people truly made our day. We'll be sure to share your feedback with Mushi and the entire team. If you ever need anything, we're always here to help. Wishing you all the best with your grows! Best Regards, Mars Hydro Customer Service Team
Love all the item from tent to the inline fan .. never disappointed
Dear Customer, We are glad to hear that you are happy with our products! We appreciate you taking the time to leave us this feedback. Best Regards, Mars Hydro Customer Service Team
Im loving my grow tent kit. Its a ts1000 and I'm loving it. I'm probably gonna buy another tent real soon. 😁🤩🥰😍 There customer service was exceptional. They was super helpful. The new controller makes everything so much easier. Ive heard alot of people say they don't understand how to use it. But it's really easier after you get the hang of it. I would recommend that if your growing this is the place to go. Very good product and affordable.
Dear Customer, We are happy to hear your questions were answered promptly. We strive for perfection and know there is always room for improvement. Appreciate your support and we are always here to help! Happy growing! Best Regards, Mars Hydro Customer Service Team
I just got the Samsung mars hydro for me 2x4 and the shipping was fast 5 days but I ordered on a 3 day holiday weekend the quality is really good It is a replacement for my vivosun 200 watt this covers the entire canopy unlike the vivosun the 120 Xtra watts are going to get my first grow through the flower phase the vivo just wasn't cutting it
Dear Customer, We are glad to hear that you are happy with our products and services! We appreciate you taking the time to leave us this feedback. Best Regards, Mars Hydro Customer Service Team
Do not trust your hard-earned money or your indoor setups with Mars Hydro. Their marketing is completely deceptive, quality control is nonexistent, and their customer service is an absolute joke. 1 Defective Craftsmanship & Denied Warranty: Less than 6 months into standard indoor use, the main structural stitching along the tent zipper tape completely unraveled and separated. This caused massive structural sag and ruined the sealed environment. Despite a "1-year warranty," customer service refused to replace the defective canvas, told me to go buy a patch to fix it myself, and offered an insulting $40 credit to go away. 2 Blatant Size Fraud: They market their tent as a "3x3" in main titles to trick search algorithms and lure in buyers looking for a 9 sq. ft. footprint. In reality, the physical canvas measures closer to 32"x32" (2.6x2.6), shorting paying customers nearly 2 square feet of critical equipment and fixture space. 3 Proven Deceptive Specs: They intentionally inflate their technical metrics on Amazon to look competitive. For example, their "smart" dehumidifier is marketed on Amazon as an 18-pint unit, but on their other official sales channels like eBay, they list the exact same model number honestly as a 12-pint unit. They are willfully exaggerating specs by 50% depending on the platform. This company sells cheap materials with inflated specs and leaves you completely stranded when their manufacturing fails. Take your money to a reputable brand that actually honors their warranty and respects their customers.
Dear Customer, Your feedback has been forwarded to the appropriate department and we are work hard on improving the overall experiences of our customers. We would like to gather more information to find the best resolution for you. Please kindly contact us at [email protected] and we will help you resolve the issue. Best Regards, Mars Hydro Customer Service Team
everything works great its simply easy to set up an get groing also the ppl are great when it comes to communication and sorting things out
Dear Customer, We are glad to hear that you are happy with our products and services! We appreciate you taking the time to leave us this feedback. Best Regards, Mars Hydro Customer Service Team
For the 3rd time in a row, something has gone wrong with my order. Either they send wrong items, broken items, items that will break in no time, or this time, the payment method using Klarna (dumb company) is not sound and they don't react to emails quickly enough making it so I'm gonna miss out on some deals, sadly. We've come to good outcomes before and I'm sure this will get solved, however, the inconvenience of having to do the extra work for a simple order is crazy. Their products, however, work very well and are well designed. If there are issues, they can get resolved. I have yet to get a response from the 24/7 support team, I assume because it's a weekend? (Confused Pikachu face) Edit: after some more contact with several companies involved, it is Klarna who is responsible, considering it was because of a technical difficulty on their end. They just didn't want to admit it when I contacted them at first, or one of their support team workers was very confused, I don't know. This made the whole thing kinda missdirected and stressful, but end-all-be-all, it's not the blame of Mars Hydro. We will see how long it takes on Klarna's end.. Update: After receiving payment back from Klarna I made the order with PayPal (no issues), waited for a couple of days but now everything but 1 item has been delivered (DHL claims everything has been delivered, hence why Im changing the review). I mean, like, bruh :') Edit on update: After receiving a reaction (after the weekend) I was told the "drip irrigation kit" I ordered was out of stock. They didn't tell me this at the time of purchase :/. So we're now at the end of 2 weeks in from the first complaint and we're still not completely there. FAAHHH
Dear Customer, Thank you for your honest feedback, and we are truly sorry to hear about the repeated issues you’ve faced with your orders. That’s absolutely not the experience we want for you, and we completely understand your frustration with the extra effort required. We would like to gather more information to find the best resolution for you. Please kindly contact us at [email protected] and we will help you resolve the issue. Best Regards, Mars Hydro Customer Service Team
I bought a marshydro TS1000 and I have had great success growing cannibus plants. Im currently doing a seed to harvest for @homegrowncannabisco I am growing 8 blackberry kush feminized cannabis plants and they are doing great today is day 19. Love my marshydro TS1000
Dear Customer, Thank you so much for your awesome review! We're thrilled to hear that you're having great success with your TS1000 and that your Blackberry Kush plants are doing well on day 19. It’s amazing to see growers like you achieving great results from seed to harvest. Wishing you a bountiful grow, and thank you for choosing Mars Hydro! Happy growing! Best Regards, Mars Hydro Customer Service Team
I purchased a 300 watt FC grow light from Mars hydro it improved my grow by 70 percent. Wanting to purchase another light in the near Future
Dear Customer, Thank you for your amazing feedback! We’re thrilled to hear that the grow light improved your grow by 70%. Looking forward to serving you again in the near future. We’ll be here when you’re ready for your next light. Happy growing! Best Regards, Mars Hydro Customer Service Team
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