Mars Hydro specializes in LED grow lights and grow tents since 2009, offering large range of full spectrum led grow lights and grow tents for indoor growing
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Is Mars Hydro legit?
Mars Hydro (mars-hydro.com) has a 3.2 out of 5 rating on OK.one, based on 409 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is mixed. Opinions are polarized: 54% rate it 4 stars or higher while 40% give 1 star; The business has replied to 64% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-25.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the solid build quality of the lights and grow tents, noting that the equipment is very reliable and simple to set up for indoor gardening. Many people also appreciate the powerful performance, energy efficiency, and exceptionally supportive communication from the team when asking questions.
Some reviewers were not happy with equipment reliability, specifically mentioning that clip fans stopped working or squeaked after just a few months of use. A few consumers additionally experienced frustrating delays or unresponsiveness when trying to resolve problems with customer support regarding faulty replacement parts.
Auto-generated from all reviews of this business. For reference only.
Over past 2 months I have purchased a number of items from Mars Hydro. I wish I came across them sooner!
It is rare to work with such a responsive sales team. Advice and assistance in products. I have dealt with both Australia Team and Europe Team. Each time I "talk" (email) to them they are quick to respond with a practical response and shipping dates.
These guys are on the ball. Their products and brand seems like something one would be proud to be working with.
Good doing business with you mob!!
Reply from Mars Hydro2025-07-17
Dear Customer,
Thank you so much for your kind words and for choosing Mars Hydro! We are glad to hear that you are happy with our products and services! We appreciate you taking the time to leave us this feedback.
Best Regards,
Mars Hydro Customer Service Team
The lights I've bought are fairly priced and work awesome! They are super easy to set up and daisy chain together also.
Reply from Mars Hydro2025-07-16
Dear Customer,
We are glad to hear that you are happy with our products! We appreciate you taking the time to leave us this feedback.
Best Regards,
Mars Hydro Customer Service Team
Dear Customer,
We are glad to hear that you are happy with our products! We appreciate you taking the time to leave us this feedback.
Best Regards,
Mars Hydro Customer Service Team
Overall product is Great! As a beginner grower I thought the process would be difficult. So from seedling until flowering the Mars Hydro product has been my first of choice among other competitors.The pricing and quality of the products are reasonable and I'm impressed. I also learned within my growing, that there can be the other competitors products one might have to use outside of Mars Hydro that is compatible with one another. So in all, the Mars Hydro experience with me has now launched me into the Mars Hydro DIY mode and I've purchased me a second set up, to grow more yield now. Patience, but Fun.
Reply from Mars Hydro2025-07-14
Dear Customer,
We are glad to hear that you are happy with our products and services! We appreciate you taking the time to leave us this feedback.
Best Regards,
Mars Hydro Customer Service Team
I’ve never had a bad experience with marshydro, they give got grow products for the low. And no one can compete with them
Reply from Mars Hydro2025-07-14
Dear Customer,
We are glad to hear that you are happy with our products! We appreciate you taking the time to leave us this feedback and thanks for your support of Mars Hydro.
Best Regards,
Mars Hydro Customer Service Team
Great quality products all around, starting from packaging and build quality it is continued in product performance and all around understanding of user demands. Also what is not as important but extremely satisfying are product aesthetics and how they fit each other.
On the other hand i had some issues with one of products, but it was resolved in very good manner by the support, witch is also good and provided without delays.
Competition is hard but Mars seems to understand what they are doing and constantly improve their products.
Reply from Mars Hydro2025-07-10
Dear Customer,
We are glad to hear that you are happy with our products and services! We appreciate you taking the time to leave us this feedback.
Best Regards,
Mars Hydro Customer Service Team
Dear Customer,
We are glad to hear that you are happy with our products! We appreciate you taking the time to leave us this feedback.
Best Regards,
Mars Hydro Customer Service Team
Been using Mars Hydro products for years. Never had any problems, great customer service nothing but good things to say
Reply from Mars Hydro2025-07-09
Dear Customer,
We are glad to hear that you are happy with our products and services! We appreciate you taking the time to leave us this feedback.
Best Regards,
Mars Hydro Customer Service Team
Dear Customer,
We are glad to hear that you are happy with our products! We appreciate you taking the time to leave us this feedback.
Best Regards,
Mars Hydro Customer Service Team
Dear Customer,
We are glad to hear that you are happy with our products! We appreciate you taking the time to leave us this feedback.
Best Regards,
Mars Hydro Customer Service Team
My experience with Mars Hydro has been very good, I bought a 5x5 grow tent, 2 fans, and a FCE-8000 grow light and they work wonderfully, I even had a problem with the light and the customer service helped me solve that problem in a very short time, nice company to be honest.
Reply from Mars Hydro2025-07-07
Dear Customer,
We are glad to hear that you are happy with our products and services! We appreciate you taking the time to leave us this feedback.
Best Regards,
Mars Hydro Customer Service Team
Hi I have been using marshydro for 5 years. I use TS1000 and TSL2000 i have 4 TSL2000 and 1 ts1000. Also have 2 mars 2x4 tents and a 3x3. Iv had great results from this equipment. The ppm is still the same as if I just bought them. I own rankndankseeds.com and for new growers asking about what lights and tents equipment in general. I alway point them to Marshydro. I have no complaints and will be purchasing more things soon like a controller.
Reply from Mars Hydro2025-07-07
Dear Customer,
We are glad to hear that you are happy with our products! We appreciate you taking the time to leave us this feedback.
Best Regards,
Mars Hydro Customer Service Team
Going on 2 years and my mars hydro fc_6500 is still going strong. Amazing yield and quality from this light.
Reply from Mars Hydro2025-07-07
Dear Customer,
We are glad to hear that you are happy with our products! We appreciate you taking the time to leave us this feedback.
Best Regards,
Mars Hydro Customer Service Team
One of the best lights on the market for the price.
Mars Hydro Makes some great products. Their lights are one of the best within the price range. I've had my best grows with them. Been using them for years now with zero issues on hardware. (App Software could be looked at but it isn't a deal breaker). Just don't rely on their app when in flower. Customer Service is helpful (eventually) a little slow but they try and help where possible in the end. I'll stick to MH for the foreseeable.
Reply from Mars Hydro2025-07-07
Dear Customer,
We are glad to hear that you are happy with our products and services! We appreciate you taking the time to leave us this feedback.
Best Regards,
Mars Hydro Customer Service Team
I had a problem with the inline Fan but we are able to find a solution.
Support answers within hours or right the next day (except for weekends).
Earlier I had a problem with the LED too even after warranty they send me the parts I needed to repair by myself.
Tech guy will send you a video if you want to do it by urself.
Using Mars hydro since 2020 and I will continue using.
Reply from Mars Hydro2025-06-25
Dear Customer,
We are glad to hear that you are happy with our products and services! We appreciate you taking the time to leave us this feedback.
Best Regards,
Mars Hydro Customer Service Team
I have 2 stars just for the fact they replied. They knew their light was out of stock but still had it on the site as in stock, let me place the order and then after a few days of no confirmation we phoned only to be told the lights were in customs and would take 2/3 weeks. 4 weeks passed and still no light or even an update. When we complained we were given some discount code(I won’t be buying from them again so what was the point?), really really poor from mars hydro, I should have taken it further as they basically scammed me out of my money, sure I got a refund but it’s not the point, they should say when items are not in stock before you make the purchase. The lights, when you can get them, are actually pretty decent but the customer service in the uk is 3rd rate, so so poor, there are other alternatives now such as Sf which I’d use before I ever buy from mars again.
Avoid them like the plague, they are very poor.
Reply from Mars Hydro2025-06-25
Dear Customer,
We sincerely apologize for the frustration and inconvenience caused. Your feedback is important to us, and we deeply regret the stock miscommunication and delays. This does not reflect our standard of service, and we’re addressing these issues internally to prevent future occurrences.
While we’re glad you received a refund, we understand your disappointment. If you reconsider in the future, we’d appreciate the chance to restore your trust. Thank you for bringing this to our attention.
Best regards
Mars Hydro Customer Service Team
I bought a SP series 3000. It is really bad quality in almost every way. It covers a too small area, missing stuff like a dialer to adjust lightsettings and proper hangwires to hang it from. You would have better results using a quantum board to half the price. I don't know why marshydro is selling something like this, when there is important stuff like a dialer missing. It makes it very hard to trust this company again
Reply from Mars Hydro2025-05-20
Dear Customer,
We feel so sorry to hear that our products did not meet your expectation and your feedback has been forwarded to the appropriate department.
Your feedback is valuable to us, we appreciated your patience and support to Mars Hydro and we will work hard on improving the overall experiences of our customers!
Best Regards,
Mars Hydro Customer Service Team
Good equipment if it gets sent but terrible logistics
Based on the reply I thought I should clarify and note that this is more than just poor logistic from my optics. not often I write a 1 star review but I put a lot of stock in owning your mistakes. Well at least they refunded me.
Just to clarify:
I was offered 75% off a $329.99 fan kit with the purchase of a light. I completed the order—$99 for the fan kit, $185.99 for the light, plus a 5% bundle discount. The total came to $270.74 CAD, no tax or shipping.
Later, I was told the fan kit would never be restocked and the light would take a month to ship. Instead, I was offered 53% off the fan kit plus 500 points—which is still much more than $99. At that point, there was no reason to go ahead with the light purchase, so I cancelled the entire order.
Shortly after, the same fan kit reappeared on the website as available. And unfortunately, there are no other 6-inch kits currently offered that would meet my needs, which makes the situation even more frustrating.
Not angry—just disappointed.
Reply from Mars Hydro2025-05-20
Dear Customer,
We feel so sorry to hear that our service did not meet your expectation. We will improve our logistics services.
Your feedback is valuable to us,we appreciated your patience and support to Mars Hydro and we will work hard on improving the overall experiences of our customers!
Best Regards,
Mars Hydro Customer Service Team
Only one year warranty to organinal Samsung LED Evo? Funny joke
Reply from Mars Hydro2025-05-20
Dear Customer,
We are very sorry for causing you inconvenience regarding the warranty issue. Our product comes with a 5-year limited warranty (1-year comprehensive coverage, please refer to the website's after-sales policy for details)
We would like to gather more information to find the best resolution for you. Please kindly contact us at [email protected] and we will help you resolve the issue.
Best Regards,
Mars Hydro Customer Service Team
Bought 6 inch inline fan and filter. First few days it was good.. Then the fan stopped working. I figured out it was the knob controller even though I only had it on 1/3 of capacity the whole time as the fan is so loud I can hear it all over my house!! Company got back to me straight away and told me to send proof of purchase and a video of the problem. I did this sraight away. Its now over a month. In the meantime, i took the controller apart and the circuit board was burnt out.. A potential fire hazard?? They are the worst company I've ever dealt with!! They sent me an email asking if my address was correct which I told them it was. Then they said they sent it already and didn't give me a tracking number.
BUT 9 days later I get another email saying my post code is not correct so they can't send it until I give them the postcode... even though they already had it otherwise how could they possibly have sent my order in the first place???
I could write pages about how incompetent they are but I don't want to get any more stressed than I already am. For such a large company you would think they might get one good customer service person in each country. I will never buy from them again.. BEWARE!!