Mars Hydro specializes in LED grow lights and grow tents since 2009, offering large range of full spectrum led grow lights and grow tents for indoor growing
Written by the business, not verified by us.Mars Hydro (mars-hydro.com) has a 3.2 out of 5 rating on OK.one, based on 409 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is mixed. Opinions are polarized: 54% rate it 4 stars or higher while 40% give 1 star; The business has replied to 64% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-25.
Reviewers had a great experience with this company. Customers frequently praise the solid build quality of the lights and grow tents, noting that the equipment is very reliable and simple to set up for indoor gardening. Many people also appreciate the powerful performance, energy efficiency, and exceptionally supportive communication from the team when asking questions. Some reviewers were not happy with equipment reliability, specifically mentioning that clip fans stopped working or squeaked after just a few months of use. A few consumers additionally experienced frustrating delays or unresponsiveness when trying to resolve problems with customer support regarding faulty replacement parts.
Auto-generated from all reviews of this business. For reference only.Mars hydro lights is great I just received my new fc 6500 and it's very bright it's a big difference from my old light it seems to be very well made and it was plug and play right out the box
Dear Customer, We are glad to hear that you are happy with our products! We appreciate you taking the time to leave us this feedback. Best Regards, Mars Hydro Customer Service Team
There 150w light was a great upgrade from my vivosun 100w light
Dear Customer, Thanks for the great review! We're happy to know our 150W light is working well for you. We appreciate you choosing our product! We appreciate you taking the time to leave us this feedback. Best Regards, Mars Hydro Customer Service Team
Used one of there LEDs for over a year prior to experiencing issue with driver. Unit was replaced under warranty and noticeable improvements over the previous driver.
Dear Customer, Thank you for your evaluation and feedback! We are glad to know that the new driver after the replacement has brought you a better usage experience. Continuously improving our products is exactly our goal. Appreciate your support and we are always here to help! Happy growing! Best Regards, Mars Hydro Customer Service Team
I'd previously rated them 5* supplying spares and assistance, however my recent experience was anything BUT 5*. I'd - directly from the UK site - ordered a couple of controllers and sensor(s) kits totalling £239.00 for those items, along with some other fans and sundries making a total of a little under £300 after discounts. The controllers duly arrived with the fans and sundries but not with the additional sensor kits which make the best part of £150.00 of the total. I duly, and politely, emailed to ask about the sensors and got told they would be delivered in December. That was, from date of Point of Sale, at least 3 weeks later. There was nothing on their site to tell me that this was the case, and nothing proactively mentioned to tell me after ordering, either. Long story short, I bought them as kits and needed the additional and optional sensor kits. Waiting 3 weeks was not an option in the circumstances but, there is more! FWD-FAST 3 days, grudgingly accepting the delay on the sensor kits, thought I would at least set up the controllers and basic/included sensors, only to realise that the controllers I have been sent do not connect to Wi-Fi. The older model of these controllers does not connect to Wi-Fi, which seem to be the models I was sent. If you go on MH's website and search for the older model you cannot buy it in the UK, only their 2025 model with Wi-Fi but I digress; I emailed them again, following contacting them about the missing sensors, 4 times in total and those emails went into the ether... a vacuum; I had no response whatsoever and at time of writing this I have still not heard back from Mars Hydro. If, by dint of my own issue, these controllers (controller43) ARE the correct ones, they haven't confirmed or helped me to understand them; there are no instructions for Wi-Fi connection supplied with them, just the basic stuff for example. I am left floating in the breeze with no information to help. I responded to their original email about the delayed sensors, too. Tumbleweed. Nothing. No help, no confirmation, nothing. I was sold sensors that were not in stock and I was not told about this; I received seemingly although not confirmed older controllers that don't appear to be Wi-Fi connectable AND if they were, I have received no help anyway. Summarising, I have now approached Paypal and raised a dispute. This is a prime example of customer service that should be embarrassing to them. A simple response to my query about the controllers would have sufficed as would being told the sensors are not actually available, or at least would be 3 weeks' waiting for them, giving me the choice at time of purchase. Instead, 2 hours of writing emails, 30 minutes raising a dispute with Paypal, and now, writing this review, which pains me greatly; I have a lot of MH kit but that was bought via third party sellers. I would suggest never buying direct; use a 3rd party reseller who have clear indications of stock levels, rather than leaving it to whatever drop-shipping warehouse MH employ here in the UK. The limited support is extremely disappointing. I just needed information and being told the truth about stock levels. Being ignored is painful. Dec 2025 Edit I have now finally been contacted. Let's see where this goes. April 2026 Edit As can be seen it took almost a month to respond to my original review! The sensors took 6 weeks to arrive and the information about the controllers satisfied my concerns that I had been sent the correct ones. I emailed them to say as much Summarising, I stand by what I said in respect of buying through a reseller with stock. Customers should not be waiting days and weeks for items out of stock or information or answers to their queries. I won't use their filters again (genuinely rubbish) but the controllers and sensors, once installed, are decent.
Dear Customer, Thank you for your detailed feedback, and we sincerely apologize for the frustration and delays you have experienced. We truly appreciate you bringing this to our attention. We have escalated your case, including the missing sensors and controller concerns, and a dedicated support representative will contact you within 24 hours to personally assist with the issues you’ve raised. We will also thoroughly review our stock notification and communication processes to ensure this does not happen again. We deeply regret the inconvenience caused and are committed to resolving this promptly and transparently. Best Regards, Mars Hydro Customer Service Team
I love 💕 mars it's the best light I have ever growing with I have used other lights and they don't even come close to Mars I would strongly recommend the equipment to anyone
Dear Customer, We are glad to hear that you are happy with our products! We appreciate your recommendation and taking the time to leave us this feedback. Best Regards, Mars Hydro Customer Service Team
I purchased several brands of grow tents in the past but for the quality at the Mars price tag is amazing. I'm running two 3 x 3 smart tents and we love them. Peace
Dear Customer, We are glad to hear that you are happy with our products and services! We appreciate you taking the time to leave us this feedback. Best Regards, Mars Hydro Customer Service Team
So started with mars hydro as a beginner , first grow finished and can't complain about it , everything did what it should be done , got a nice harvest , just the app connections and updates could be a bit better .
Dear Customer, We are glad to hear that you are happy with our products! We appreciate you taking the time to leave us this feedback. Best Regards, Mars Hydro Customer Service Team
Stunning delivery times, products, and increasing range And cheaper than Spider farmer!
Dear Customer, Thank you for choosing Mars Hydro, I am happy to hear that you received your items in a timely manner. We strive to provide the quickest and best service possible. Best Regards, Mars Hydro Customer Service Team
Fantastic build quality. Excellent value for money. I will be back for more.
Dear Customer, We are glad to hear that you are happy with our products! We appreciate you taking the time to leave us this feedback. Best Regards, Mars Hydro Customer Service Team
Awesome quality and simple to use products, quick and reliable service
Dear Customer, We are glad to hear that you are happy with our products and services! We appreciate you taking the time to leave us this feedback. Best Regards, Mars Hydro Customer Service Team
One of my inline-fan broke but they sended me a replacement immediately. They have very honest and satisfied customer service. I'm sure I'll stick with them for further purchases.
Dear Customer, We are happy to hear your questions were answered promptly. We strive for perfection and know there is always room for improvement. Appreciate your support and we are always here to help! Happy growing! Best Regards, Mars Hydro Customer Service Team
Quick delivery and great products. Two grows in and 2 tents invested now! 3rd know on the way and excited for many more.
Dear Customer, Thank you for choosing Mars Hydro, I am happy to hear that you received your items in a timely manner. We strive to provide the quickest and best service possible. Best Regards, Mars Hydro Customer Service Team
Parcel arrived really fast an packaging on point ;) Really good quality material and easy to set up , smart built Got Ihub pro + TSW2000 + Fan and sensor for grow room & VG40 + Humidifier And really think to get one of them Inline Fan + filter .. Is my third indoor garden and the gear of Mars Hydro make it so easy I’m surprise and delighted :) Highly recommend!
Dear Customer, Thank you for choosing Mars Hydro, I am happy to hear that you received your items in a timely manner. We strive to provide the best product and service possible. Best Regards, Mars Hydro Customer Service Team
Dear Customer, Thank you for choosing Mars Hydro, I am happy to hear that you received your items in a timely manner. We strive to provide the quickest and best service possible. Best Regards, Mars Hydro Customer Service Team
Dear Customer, Thank you for your kind words! We’re thrilled to know you find our product a great value for money. We’ll keep working hard to deliver quality products and services. Best Regards, Mars Hydro Customer Service Team
Love my light. My inhouse garden is great all thanks to mars hydro
Dear Customer, We are glad to hear that you are happy with our products! We appreciate you taking the time to leave us this feedback. Best Regards, Mars Hydro Customer Service Team
I had an issue with the order I placed and wanted to return the item. Their was no phone number to contact anyone - nothing but a customer service email address. I was very skeptical at best That said, I reached out to their CS and surprisingly received a response the next day from an agent names Esther. Esther was delightful and extremely helpful and thorough. She was a pleasure to deal with and made my entire experience with Mars Hydro incredible. She facilitated the return, sent a return label and saw to it that I received my refund. She was GREAT! If you have any issues with anything you buy from Mars Hydro - they will back their products but more importantly they support their customers
Dear Customer, We are happy to hear your questions were answered promptly. We strive for perfection and know there is always room for improvement. Appreciate your support and we are always here to help! Happy growing! Best Regards, Mars Hydro Customer Service Team
Changing to mars equipment had made my grow experience much better! I tell ppl to start out with mars!
Dear Customer, Thanks for the trust and for recommending us! We appreciate you taking the time to leave us this feedback. Best Regards, Mars Hydro Customer Service Team
Bought a TSL 2000(300w), had a dent in the housing and the wire was cut, contacted them and got no reply for months, now taking it to court. This seller doesnt abide by consumer laws. Do not buy from this company.
Dear Customer, Thanks for leaving a message here. We are sincerely sorry for the unpleasant shopping experience. Could you please send us your order information to our email:[email protected]? We will help you solve your problem and give you a satisfactory solution. Thanks in advance for your kind cooperation. Best regards. Mars Hydro Customer Service Team
The best team that ii see. evrytime that ii have a problem they was quick to a response. Good quality an cheap prices. I buyed a tent and a mistifier that work verry great
Dear Customer, Thank you so much for your wonderful feedback! We are thrilled to be called "the best team" – that means a lot to us. Our goal is always to provide quick, helpful support and high-quality products at affordable prices. We truly appreciate you choosing us and taking the time to share your experience. We look forward to serving you again in the future! Best regards
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