Matsato (matsato.com) has a 4.3 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Home & Garden and its reputation is good. 81% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Great products and great customer service (Anna was responsive, friendly and efficient)
Reply from Matsato2026-08-01
Hello,
Thank you so much for your wonderful review and for taking the time to share your experience.
We’re delighted to hear that you’re happy with our products and that our customer service, especially Anna, was responsive, friendly, and efficient. Feedback like yours means a lot to our team.
Thank you again for choosing Matsato.
Matsato Support Team
The order was screwed up from the start. I ordered only 2 chef knives. No gift box. I was charged for 3 transactions. Two for $70.26 and one for $53.27. Matsato delivered 2 chef knives. When I informed them of the error in billing, they only credited my credit card for one of the $70.26 charges and the $53.27 charge. They charged for gift boxes I did not order. The website is a farce. There is no way to modify and order on the site. The customer service personnel are inept at servicing issues. I would not recommend doing business with Matsato. Matsato still owes me $16.99 in over charges for the product delivered.
Reply from Matsato2026-08-01
Hi Mark,
Thank you for taking the time to share your feedback. I'm very sorry to hear about the issues you experienced with your order, including the billing discrepancies, the unwanted gift box charges, and the frustration you've had while trying to get this resolved. I understand how disappointing this situation has been.
I appreciate you reaching out, and I sincerely apologize for the inconvenience you've experienced.
I want to let you know that I've received your response on Trustpilot, and I'll look into your concern as soon as possible. Please rest assured that I'll review the details of your case carefully. In the meantime, I kindly ask that you check your email for any updates from our support team, as we'll be in touch regarding your concern.
Thank you for your patience, and I appreciate the opportunity to make this right.
Have a great day!
Best regards,
Joyce Torres
Matsato Customer Care Manager
Hi Martin,
Thank you so much for your kind words and 5-star review.
We’re really happy to hear that you’re pleased with our products and customer service. Feedback like yours means a lot to our team.
Thank you for choosing Matsato.
Matsato Support Team
The knife does everything that they said it would. It came in a reasonable amount of time. Really very well made.
Reply from Matsato2026-07-31
Hello Luke,
Thank you so much for your wonderful review and 5-star rating.
We’re delighted to hear that the knife meets your expectations and that you’re happy with both the quality and delivery time. Your feedback means a lot to us.
Thank you for choosing Matsato.
Matsato Support Team
Never ordered from here but was very simple to order n the knives were cheap when I recieve them will let you know how the quality is
Reply from Matsato2026-07-30
Hello Blair,
Thank you for taking the time to share your experience and for your 5-star review.
We’re glad to hear the ordering process was simple and that you found the knives at a good price. We hope you’ll be pleased with them once they arrive, and we really appreciate that you plan to update your review about the quality.
Thank you for choosing Matsato.
Matsato Support Team
What5 made the experience great was the clear instructions on how to put the parts of the machine together. It took me about an hour but well worth it. It is a bit loud but other than than I am printing like mad for those I work with and friends. Clean lines, little wasted filament, and the ability to watch the print through the front door or online.
Reply from Matsato2026-07-30
Hello Ray,
Thank you so much for taking the time to share your experience and for the 5-star review.
We’re really glad to hear that the clear assembly instructions helped and that you’re enjoying the print quality, with clean lines and minimal filament waste. It’s great to know you’re already “printing like mad” for colleagues and friends, and that the ability to watch prints through the front door or online is useful for you.
We appreciate your feedback about the noise level as well. Input like yours helps us understand what matters most to our customers.
Thank you again for your trust and support.
Matsato Support Team
Ordering was not difficult. I look forward to receiving my knife and leather pouch.
Reply from Matsato2026-07-30
Hello Sandi,
Thank you so much for your 5-star review and for choosing Matsato.
We’re happy to hear that the ordering process went smoothly, and we hope you’ll enjoy your knife and leather pouch once they arrive.
Thank you again for your trust in us.
Matsato Support Team
Hi Ian,
Thank you so much for your 5-star review and your kind words!
We’re really glad to hear you’ve had an excellent experience with Matsato. Feedback like yours means a lot to us.
Best regards,
Matsato Support Team
The first day I got it I tried it on cutting a tough bread roll normally I use a serrated knife but I tried matsato straight through the roll and nic on the finger , it’s sharp now I will have to get some courage to use it, very carefully next time.
Reply from Matsato2026-07-30
Hello Myles,
Thank you for taking the time to leave us a 5-star review.
We’re glad to hear that you’ve experienced just how sharp the Matsato knife is, but we’re very sorry to hear about the little nick on your finger. Your safety is extremely important to us, and we truly appreciate your feedback about using the knife carefully, especially when switching from a serrated knife.
If you have any further concerns or questions about using the knife safely, please feel free to share more details.
Thank you once again for your review and for choosing Matsato.
Matsato Support Team
Fast delivery, and the knives are very sharp. Nicked myself just checking out the blade. Need to be more careful, I guess!
Reply from Matsato2026-07-30
Hi Scott,
Thank you so much for your 5-star review and your feedback.
We’re glad to hear your order arrived quickly and that you’re impressed with how sharp the knives are. Please do take extra care when handling them, especially when first getting used to the blades.
We truly appreciate your support.
Matsato Support Team
I ordered 2 knives and was forced to pay for the box it came in i have let others know that you do shaddy business
Reply from Matsato2026-07-30
Hi Gilbert,
Thank you for taking the time to share your feedback. I'm sorry to hear that you were disappointed with your order and felt frustrated by the packaging charge. I sincerely apologize for any inconvenience you've experienced.
I've received your Trustpilot review and want to assure you that I'm looking into your concern as soon as possible. Please keep an eye on your email, as I'll be sending you updates regarding your case.
Thank you for your patience and for giving me the opportunity to address your concerns. I hope to resolve this matter for you as quickly as possible.
Have a great day!
Best regards,
Joyce Torres
Matsato Customer Care Manager
Hello Richard,
Thank you so much for your 5-star review.
We’re really glad to hear you’re enjoying how sharp it is and how well it handles.
Thank you for choosing Matsato.
Matsato Support Team
was not sharp! would not cut a tomato slice ....!!!
Reply from Matsato2026-07-29
Hello Kip,
Thank you for taking the time to share your feedback. I'm sorry to hear that the knife did not meet your expectations, and I apologize for the inconvenience you've experienced.
I've received your Trustpilot review and want to assure you that I'm looking into your concern as soon as possible. Please keep an eye on your email, as I'll be reaching out with updates regarding your case.
Thank you for your patience and for giving me the opportunity to make this right.
Best regards,
Joyce Torres
Matsato Customer Care Manager
Hello Tracy,
Thank you so much for your 5-star review.
We’re really glad to hear that the product was as advertised and met your expectations.
Thank you for choosing Matsato.
Matsato Support Team
Hello,
Thank you for sharing your feedback. I'm sorry to hear that the results did not fully meet your expectations.
I appreciate you reaching out, and I apologize for any inconvenience you've experienced. I want to let you know that I have received your Trustpilot review, and I am currently working on your concern. Please be assured that I will look into this as soon as possible.
In the meantime, I kindly ask that you check your email for any updates, as I'll be providing further information there regarding your case.
Thank you for your patience, and I apologize again for the inconvenience.
Have a great day!
Matsato Support Team
Hi Mark,
Thank you so much for your 5-star review and your kind words about our product.
We’re really glad to hear you’re happy with your experience with Matsato.
Matsato Support Team
Hello Ioan,
Thank you for sharing your feedback. I'm sorry to hear that the product was not useful for you and did not meet your expectations.
I appreciate you reaching out, and I apologize for any inconvenience you have experienced. I want to inform you that I have received your response on Trustpilot. Please be assured that I will look into your concern as soon as possible.
In the meantime, I kindly ask that you check your email for any updates regarding your case.
Thank you for your patience and understanding.
Have a great day!
Matsato Support Team
Purchased previously loved them so much I gave my daughter a gift set
Reply from Matsato2026-07-28
Hello Wilfredo,
Thank you so much for your wonderful review and for choosing Matsato again. It means a lot to us that you loved your previous purchase enough to gift a set to your daughter.
We really appreciate your support and trust in our products.
Matsato Support Team
I seen their ad on Facebook and figured why not and bought 4 knives. Everything was good until they phoned me and started up selling their sheaths. I said I was more interested in their roller sharpener and they sold me that. I received my package and it was the the sharpener block instead. I phoned them internationally and wracked up 30$ in charges to have them fumble my call 3 times. I was put on hold and asked if they could phone me back and never did. They told me that I had to pay the shipping to return the wrong product and I would have to buy the roller that I was led to believe I already bought. All in all I would have been fine with just the knives which aren't actually all that great but am slighted by the unnecessary phone bill and the fact they had no problem phoning me to upsell but inability to correct.
Reply from Matsato2026-07-28
Hi Sam,
Thank you for taking the time to share your feedback. I'm sorry to hear about your experience with your order, the additional product offer, and the difficulties you encountered while trying to get assistance. I understand how frustrating it must have been to receive a different item than expected and to experience challenges while trying to have the issue resolved.
I appreciate you reaching out, and I sincerely apologize for the inconvenience you've experienced.
I want to let you know that I've received your response on Trustpilot, and I'll look into your concern as soon as possible. Please be assured that I will review the details of your case carefully. I kindly ask that you check your email for any updates, as we will be in touch to assist you further.
Thank you for bringing this matter to my attention. I appreciate the opportunity to look into your concerns and work toward a resolution.
Have a great day!
Best regards,
Joyce Torres
Matsato Customer Care Manager
Knives are great. Customer service is horrible. The Knives had not shipped by the estimated original delivery date spoke to to of their customer service representative. Both lied to me and you can tell they're working from home both times asked to speak to their supervisor but insisted the only thing they could do is email them and it I would get a call back within 48 hours. When I finally got a supervisor after waiting more than 48 hours I explained the problem that the Knives were going to be two weeks late she apologized and changed the date in their system . However that all she did the Knives did not ship until way the original promised delivery reather they showed up a little over two weeks later.
I have updated the rating because they reached out to me and seemed to be genuinely interested in bettering their customer service.
Reply from Matsato2026-07-28
Hi Robert,
Thank you so much for your valuable feedback! I’m delighted to hear that your concern was resolved to your satisfaction. Your insights are essential for us as we strive to improve our services.
If you have any more questions or if there’s anything else I can assist you with, please don’t hesitate to reach out. I'm here to help!
Thanks again, and I wish you a fantastic day ahead!
Warm regards,
Joyce Torres
Matsato Customer Care Manager
