Matsato (matsato.com) has a 4.3 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Home & Garden and its reputation is good. 81% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Well I have had this knife for over 6 months now and I have to say it is one of the best knives I have ever had and used
Reply from Matsato2026-07-25
Hello Kim,
Thank you so much for your wonderful 5-star review.
We’re delighted to hear that you’ve been using the knife for over 6 months and that it’s one of the best you’ve ever had. Feedback like yours means a lot to us and motivates our team.
Thank you again for taking the time to share your experience.
Matsato Support Team
A
Abdul Kamara · 2 reviews · Experienced 2026-07-23 ·
★★★★★
It's easy for me to send an order
It's easy for me to send an order. I use my PayPal and it's like a breeze
Reply from Matsato2026-07-24
Hello Abdul,
Thank you so much for your 5-star review!
We’re really happy to hear that placing an order with PayPal feels quick and easy for you. Your feedback means a lot to us and motivates us to keep improving our service.
Thank you for choosing Matsato.
Matsato Support Team
This was the second time I've bought Matsato knives. I received the knives in no time at all . Matsato is the best knife by far . I love it and so do my kids . I will buy more when I come across anyone needing a great knife
Reply from Matsato2026-07-24
Hi Daniel,
Thank you so much for your wonderful review and for choosing Matsato again.
We’re delighted to hear that you and your kids are enjoying the knives and that they arrived so quickly. It means a lot to us that you’d recommend our knives to others and consider purchasing more in the future.
Thank you again for your trust and support.
Matsato Support Team
Quick delivery best knives out there and great service
Reply from Matsato2026-07-24
Hello Greg,
Thank you so much for your wonderful review and 5-star rating.
We’re very happy to hear that you’re pleased with the quick delivery, the knives, and our service. Feedback like yours means a lot to us.
Thank you for choosing Matsato.
Matsato Support Team
Hello Walter,
Thank you for your 5-star review and for sharing your feedback about the delivery time.
If you were satisfied with the delivery, we truly appreciate you taking the time to let us know. If you experienced any issues or delays with your delivery, please provide your order information (such as your email, order ID, or full name) so we can look into the details of your case.
Thank you for choosing Matsato.
Matsato Support Team
Honestly the customer service that was provided is what every company should strive for. Great products and even better staff!
Reply from Matsato2026-07-24
Hello KENNETH,
Thank you so much for your wonderful review and for taking the time to share your experience.
We’re delighted to hear that you’re happy with both our products and our customer service team. Feedback like yours means a lot to us and motivates us to keep maintaining this level of service.
Thank you again for choosing Matsato.
Matsato Support Team
Hello Doyle,
Thank you so much for your 5-star review and your kind words!
We’re delighted to hear that you’re happy with your knife and our correspondence. Your positive feedback means a lot to us and motivates our team to keep doing our best.
Thank you for choosing Matsato.
Matsato Support Team
Love the knives..we'll built great balance and the handle is east and comfortable to hold and use..knife came sharp and ready to use..if your on fence with this knife just buy it its everything they advertise it is..
Reply from Matsato2026-07-24
Hello Bruce,
Thank you so much for your wonderful review and 5 stars.
We’re really glad to hear you’re enjoying the knives, especially the balance, comfortable handle, and sharpness right out of the box. It means a lot to us that they live up to your expectations and our advertising.
We truly appreciate you taking the time to share your experience and recommendation.
Matsato Support Team
After I ordered the product which was fine lady rang me several times to get me to purchase add ons like a sheath, sharpener etc.. she called at work and once at 2am.. not great
Reply from Matsato2026-07-25
Hello Mike,
Thank you for taking the time to share your feedback. I'm sorry to hear that your experience after placing your order was not a positive one. I understand how frustrating and inconvenient it must have been to receive multiple promotional calls, especially at inappropriate times such as during work and late at night. I sincerely apologize for the inconvenience this caused.
I appreciate you reaching out, and I apologize for any inconvenience you have experienced.
I want to let you know that I have received your response on Trustpilot. Please rest assured that I will look into your concern as soon as possible. In the meantime, I kindly ask you to check your email for any updates.
Have a great day!
Matsato Support Team
Shipment took forever to arrive. Weeks! So accustomed to Amazon deliveried in 24 hours. You really need to up your game. The 4 knives I ordered are awesome though.
Reply from Matsato2026-07-24
Hi Randy,
Thank you for taking the time to share your feedback. I'm sorry to hear that your order took longer to arrive than you expected. I understand how frustrating it can be to wait for a delivery, especially when you're accustomed to much faster shipping. At the same time, I'm delighted to hear that you're enjoying the four knives you ordered and that they've met your expectations.
I appreciate you reaching out, and I apologize for any inconvenience you have experienced.
I want to let you know that I have received your response on Trustpilot. Please rest assured that I will look into your concern as soon as possible. In the meantime, I kindly ask you to check your email for any updates.
Have a great day!
Best regards,
Joyce Torres
Matsato Customer Care Manager
M
Marko · 3 reviews · Verified · Experienced 2025-08-11 ·
★★★★★
The knife arrived very sharp
The knife arrived very sharp, great product
Reply from Matsato2026-07-23
Hello Marko,
Thank you so much for your 5-star review and for sharing your experience with us.
We’re really happy to hear that your knife arrived very sharp and that you are pleased with the product.
Enjoy your new knife, and thank you for choosing Matsato.
Matsato Support Team
Ease of purchase, excellent value and rapid order fulfilment.
Reply from Matsato2026-07-23
Hello Augustus,
Thank you so much for your 5-star review and for sharing your experience.
We’re delighted to hear that you found the purchase process easy, the value excellent, and the order fulfilment rapid. Feedback like yours means a lot to us and motivates our team.
Thank you for choosing Matsato.
Matsato Support Team
The fact that Sarah took the time to reach me, and also to reply . . good customer service
Reply from Matsato2026-07-23
Hello Michel,
Thank you so much for your kind words and for taking the time to leave us a 5-star review.
We are very glad to hear that Sarah’s efforts and follow-up made a positive impression and that you experienced good customer service with us. Feedback like yours motivates our team to keep doing their best.
Thank you again for sharing your experience.
Matsato Support Team
Hello Peggy,
I hope you’re doing well! I wanted to reach out again regarding your review, as I truly value your feedback and want to make sure your concerns are addressed. I understand that my previous message may not have caught your attention, but I want to reassure you that I’m still here to help.
It’s important to me to understand your experience fully, and I would love to work together to find a resolution that meets your needs. If you’re able, please reach out to me directly at https://matsato.com/contact-2. Just include the subject line “Trustpilot - Matsato” and reference your review, so I can quickly assist you.
I appreciate your time and look forward to having the opportunity to continue our conversation when you’re ready!
Sincerely,
Joyce Torres
Matsato Customer Care Manager
Finally we'll made knife very sharp cuts great. Cut beef,pork very well very happy with it
Reply from Matsato2026-07-23
Hi Jack,
Thank you so much for your 5-star review and for sharing your experience!
We’re really happy to hear that you’re pleased with the knife and that it cuts beef and pork so well. Feedback like yours means a lot to us and motivates our team to keep delivering high-quality products.
Thank you for choosing Matsato.
Matsato Support Team
I never received my order. You said you had no record of it even after I found the order number and then wanted me to jump through all kinds of hoops and give you more bank statement than I already had. The reason you pulled this BS was you had listed 4 Rolling knife sharpeners for $114.44 and then relisted the price much. You jacked me around for 2 weeks before I called my credit card company. It was at that point you issued a credit . I have referred the matter to the Pennsylvania State Attorney Generals office for possible fraud.
Reply from Matsato2026-07-23
Hi william,
What you’ve described around not receiving your order and then feeling pushed to provide extra bank information after already sharing details would be incredibly upsetting, and I’m really concerned to hear this is how things unfolded for you. That’s not the kind of experience I ever want anyone to have with Matsato.
I want to personally review what happened with your order, the pricing you saw, and the subsequent credit, so I can fully understand where this went wrong and address it internally.
Please contact me through https://get-matsato.com/contact-2 using the subject line “Trustpilot – Matsato” and mention this review so I can quickly locate your case and continue the conversation directly and securely.
Best regards,
Joyce Torres
Matsato Customer Care Manager
They got delivered in time for me to gift one to my cousin.
Reply from Matsato2026-07-22
Hi Darrell,
Thank you so much for your 5-star review and for sharing your experience with us.
We’re really glad to hear your order arrived in time for you to gift one to your cousin. It means a lot to us that you chose Matsato for such a special moment.
Thank you again for your support.
Matsato Support Team
Hi Chris,
Thank you so much for your 5-star review and your kind words! We’re really glad to hear you’re enjoying your knife.
If you ever have any questions or need assistance in the future, we’re always here to help.
Matsato Support Team
The anticipation of receiving my knife was like a kid at Christmas, 100% happy with product. This knife is incredibly sharp, does everything you want out of a knife, been a chef for 44 years, and it out does my wustoff German knife
Reply from Matsato2026-07-22
Hi Steven,
Thank you so much for your wonderful review and for sharing your experience with us.
It means a lot to hear such high praise from someone with 44 years of experience as a chef. We’re delighted that your knife lives up to your expectations and even outperforms your previous German knife.
Enjoy your new Matsato knife, and thank you for choosing us.
Matsato Support Team
I purchased four knives from your company. One for me one for my son-in-law my granddaughter and her boyfriend then one more my other grand daughter and her boyfriend.
The knives are fabulous.
Thank you.
Reply from Matsato2026-07-22
Hi Mary Jo,
Thank you so much for your wonderful review and for choosing Matsato knives for your family members as well. We’re delighted to hear that you find the knives fabulous and that they’re being enjoyed across generations.
Your support truly means a lot to us.
Matsato Support Team
