Matsato (matsato.com) has a 4.3 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Home & Garden and its reputation is good. 81% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Hello, Thank you so much for your 5-star review and for sharing your positive experience. We are very pleased to hear that you are happy with your Matsato kitchen knife and hope it continues to serve you well for a long time. Matsato Support Team
Hi Burt, Thank you so much for your 5-star review and your kind words. We’re very happy to hear that we delivered what we promised. Your feedback means a lot to us. Matsato Support Team
The delivery my knifes were left in the yard near the sidewalk, like they wanted someone to take them all my deliveries are left on my porch not near the sidewalk
Hi Gregory, I wanted to follow up regarding your review, as I previously reached out to you privately in the hope of discussing your concerns and finding a way to help. Since I haven't heard back, I wanted to let you know that my offer to assist remains open. I still genuinely want to better understand what happened and work with you toward a resolution if you're willing. If it's convenient, please contact me directly through https://get-matsato.com/contact-2 and use the subject line Trustpilot Matsato. When you reach out, please reference this review so I can locate your case quickly and personally continue assisting you. Your feedback remains important to me, and I'd welcome the opportunity to continue our conversation whenever you're ready. Best regards, Joyce Torres Matsato Customer Care Manager
Pleased with knife
Hi John, Thank you so much for your 5-star review! We’re really glad to hear that you’re pleased with your knife. Your feedback means a lot to us and motivates our team to keep delivering quality products. Thank you for choosing Matsato. Matsato Support Team
Hello, Thank you so much for your 5-star review! We’re delighted to hear that you were happy with our prompt service and packaging. Feedback like yours means a lot to us and motivates our team. Thank you for choosing Matsato. Matsato Support Team
Hello Randolph, I wanted to follow up regarding your review, as I previously reached out to you privately in the hope of discussing your concerns and finding a way to help. Since I haven't heard back, I wanted to let you know that my offer to assist remains open. I still genuinely want to better understand what happened and work with you toward a resolution if you're willing. If it's convenient, please contact me directly through https://get-matsato.com/contact-2 and use the subject line Trustpilot Matsato. When you reach out, please reference this review so I can locate your case quickly and personally continue assisting you. Your feedback remains important to me, and I'd welcome the opportunity to continue our conversation whenever you're ready. Best regards, Joyce Torres Matsato Customer Care Manager
Amazing Product, highly recommend it. Great customer support ! There was problem with the shipment and custom control, they handled it very well
Hello Jawad, Thank you so much for taking the time to share your experience! I’m thrilled to hear that you loved the product and that our customer support team was able to assist you effectively. It’s always our goal to provide the best service possible, even when challenges arise. If you have any other questions or need further assistance, please feel free to reach out anytime. I’m here to help and want to ensure you continue to have a positive experience with us. Thanks again for your feedback, and I hope you have a fantastic day! Best regards, Joyce Torres Matsato Customer Care Manager
Hello Luarna, Thank you so much for your 5-star review and for highlighting the product quality. We truly appreciate you taking the time to share your positive experience with Matsato. Matsato Support Team
A good knife but nothing like the advert. No surprise I received an email a week later offering me a £30 stone to sharpen the thing.
Hello, Thank you for sharing your feedback. We are sorry to hear that the knife did not meet your expectations compared to the advert and that you were disappointed by the follow-up email about the sharpening stone. We understand how this can be frustrating. We are already looking into your case and will get back to you as soon as possible. Thank you for your patience and for giving us the opportunity to address this. Matsato Support Team
Recieved this knife a few days ago and so far..has lived up to as claimed. It is sharp..when dicing..keep your fingers out the way..or it will be part of your salad..!..
Hello Stephen, Thank you so much for your 5-star review and for sharing your experience with your new knife. We’re really glad to hear it’s living up to expectations and performing as claimed. And you’re absolutely right – with a sharp knife, keeping those fingers clear is essential! If you ever have any questions about caring for your knife or your experience changes over time, feel free to let us know. Matsato Support Team
Order and delivery went well. Happy with the knives.
Hello Pierre-Emmanuel, Thank you for your kind review and for taking the time to share your experience. We’re glad to hear that your order and delivery went well and that you’re happy with your knives. We truly appreciate your support. Matsato Support Team
The knife was perfect I was skeptical as you would imagine all really nice knives cost over 100 dollars usually but with the discount it was incredible I was cutting potatoes and I don't know how to describe it I cut a whole bag in under 10 minutes the knife was so sharp I had cut my finger open and didn't even notice till the juice from the potato started burning the cut in my hand it didn't cut me it just separated the skin
Hi Chloe, Thank you so much for sharing this wonderful review and for taking the time to describe your experience in such detail. We’re really glad to hear that you’re enjoying your knife and that it performs so well for you. At the same time, we’re sorry to hear about the cut on your finger and hope it is healing well. Our knives are extremely sharp, so please do take extra care when using them. We truly appreciate your trust in Matsato and your positive feedback about the value and quality. Matsato Support Team
Fast shipping, but more important, quality tool. And by the way, Way too sharp for the common man.
Hello Thomas, Thank you for your 5-star review! We’re glad to hear that your order arrived quickly and that you’re happy with the quality of the tool. Your comment about it being “way too sharp” made us smile – we always aim for professional-level sharpness, but we do recommend careful handling and proper storage for safety. Thank you again for taking the time to share your feedback. Matsato Support Team
Performance is awesome reasonable price great deal
Hi Eddie, Thank you so much for your 5-star review! We’re really glad to hear that you’re happy with the performance and find the price reasonable – it means a lot to us that you see it as a great deal. Thank you for choosing Matsato. Matsato Support Team
From the beginning the whole process was very easy. The price was excellent considering how well these knives are made. I expected them to be more expensive. Right out of the box I did the old slice the paper test and the knife went through it like I was slicing the air. Truly happy with the quality of this product.
Hello Shawn, Thank you so much for your wonderful 5-star review. We’re delighted to hear that you found the whole process easy and that you’re impressed with the quality and sharpness of your knives, especially right out of the box. It’s great to know the product exceeded your expectations in both performance and price. Your feedback means a lot to us. Matsato Support Team
Quick Delivery, Product as describe
Hello, Thank you for your 5-star review and for sharing your feedback. We’re glad to hear that your order was delivered quickly and that the product matched the description. Your support means a lot to us. Matsato Support Team
Hello Eddie, Thank you so much for your 5-star review. We’re happy to hear that you found our service quick and reliable. Your positive feedback means a lot to us. Best regards, Matsato Support Team
Hi Cathie, Thank you so much for your 5-star review and your kind words. We’re delighted to hear that everything was smooth sailing for you. We really appreciate you taking the time to share your experience with Matsato. Matsato Support Team
Overall a great experience. Excellent products. Shipped and arrived as expected. Thanks
Hi Jackie, Thank you so much for your 5-star review and your kind words. We’re really happy to hear that you had a great experience and that your order arrived as expected. Feedback like yours means a lot to us. Thank you for choosing Matsato. Matsato Support Team
So far the whole process has been smooth and the quality of the knife I bought is very high. Delivery was very quick.
Hello Mike, Thank you so much for your 5-star review. We’re delighted to hear that the whole process has been smooth for you, that you’re happy with the high quality of your knife, and that the delivery was very quick. Feedback like yours means a lot to us. We truly appreciate you taking the time to share your experience. Matsato Support Team
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