Matsato

Hello Astro, Thank you for sharing your detailed feedback. I'm glad to hear that you found the blade well-crafted, with good weight and smooth action. I appreciate you reaching out, and I apologize for any inconvenience you have experienced regarding the follow-up sales process and add-on offers. I understand your concerns about the way the additional items were presented, and I want to assure you that your feedback is valuable to us. I want to inform you that I have received your response on Trustpilot. Please be assured that I will look into your concerns as soon as possible. I kindly ask that you check your email for any updates, as I will provide further information there. Thank you again for taking the time to share your experience. Have a great day! Matsato Support Team

Hello, Thank you so much for your review and for sharing your experience. We’re really glad to hear you were happy with the fast service and that you love the sharpness and quality of the product. If there is anything we can do to make your experience even better in the future, please feel free to let us know. Matsato Support Team

Hello Sandra, Thank you so much for your wonderful review and the 5 stars! We’re really happy to hear that you love our company and our product. Feedback like yours means a lot to us and motivates our entire team. Thank you for choosing Matsato. Matsato Support Team

Hello, Thank you for sharing your feedback. I'm sorry to hear that the knife did not maintain its sharpness as you expected, even with the leather sheath. I appreciate you reaching out, and I apologize for the inconvenience you've experienced. I want to let you know that I have received your Trustpilot review, and I am currently working on your concern. Please be assured that I will look into this as soon as possible. In the meantime, I kindly ask that you check your email for any updates, as I'll be providing further information there regarding your case. Thank you for your patience, and I apologize again for the inconvenience. Have a great day! Matsato Support Team

Hello Martin, Thank you for sharing your feedback. I'm glad to hear that you found the product easy to use and had a positive experience. I appreciate you reaching out and taking the time to leave your review. I apologize for any inconvenience you may have experienced, and I want to let you know that I have received your response on Trustpilot. Please be assured that I will look into your feedback and any concerns as soon as possible. I kindly ask that you check your email for any updates regarding your review. Thank you again for your feedback. Have a great day! Matsato Support Team

Hi Rickey, Thank you so much for your 5-star review and for sharing your experience with us. We’re delighted to hear that you find our product a great addition to your kitchen and that you use it almost every day. Feedback like yours means a lot to us. If there’s ever anything we can do to improve your experience even further, please feel free to let us know. Matsato Support Team

Hello Brian, Thank you so much for your 5-star review. We’re delighted to hear that you’re enjoying your knife and that it cuts through everything with ease. Feedback like yours means a lot to us. Matsato Support Team

Hello Mike, Thank you for taking the time to leave us a 4-star review and for your kind words. We’re glad to hear that placing your order was easy and simple. If there’s anything we could improve to make your next experience even better, please let us know. Matsato Support Team

Hello, Thank you so much for your positive review and for sharing your experience. We’re very glad to hear that your order was delivered in a timely manner and that you’re happy with our service. Thank you for choosing Matsato. Matsato Support Team

Hello Edward, Thank you so much for your wonderful 5-star review. We’re delighted to hear that you’re very happy with your purchase and that you love your knife. Feedback like yours means a lot to us. Thank you for choosing Matsato. Matsato Support Team

Hello, Thank you so much for your wonderful review and for sharing your experience with the Matsato Cutting Blade. We are delighted to hear that you’re enjoying the sharpness and precision of the knife, and it means a lot to us that you would recommend it to others and even choose it as a gift for your son-in-law. Thank you again for your kind words and for being a valued Matsato customer. Matsato Support Team

Hello, Thank you so much for your wonderful 5-star review. We’re delighted to hear that you love the craftsmanship and presentation of the knife, and that you chose it as a housewarming gift. We hope it will be a joy to use once it’s put to work in the kitchen. Thank you for choosing Matsato. Matsato Support Team

Hi Anthony, Thank you so much for your 5-star review and for sharing your feedback. We’re really glad to hear that you are happy with the product and appreciate you taking the time to rate us. Matsato Support Team

Hi Sam, Thank you so much for your wonderful 5-star review and for sharing your experience. We’re really happy to hear that you’re pleased with the quality and sharpness of the knives and scissors, and that you’re planning to come back for more products. Regarding your comment about not receiving any money for this review, we can confirm that reviews on Trustpilot are completely voluntary and not paid by us. Thank you again for your support and for choosing Matsato. Matsato Support Team

Hello, Thank you so much for taking the time to share your experience and for the 5-star review. We’re truly glad to hear that you’re happy with your knives and that the delivery met your expectations. We also want to wish you strength and comfort as you continue your journey as a cancer patient. Your feedback means a lot to us. Matsato Support Team

Hello Stephanie, Thank you for your 5-star review and for taking the time to share your experience so far. If you need any assistance once you start using your Matsato product, our team is always happy to help. Matsato Support Team

Hello Gillian, Thank you so much for your 5-star review! We’re really glad to hear that you found everything easy and straightforward. Your feedback means a lot to us. Best regards, Matsato Support Team

Hello Steven, Thank you for your feedback and for the 4-star review. We are sorry to hear that the knife appeared smaller than expected. We are already looking into this and will get back to you as soon as possible. Thank you for your patience and for giving us a chance to improve. Matsato Support Team

Hello Stephen, Thank you so much for your 5-star review! We’re really glad to hear that it fits your hand well and that you’re enjoying it. Your feedback means a lot to us. Best regards, Matsato Support Team

Hi Ryan, Thank you so much for your 5-star review and your kind words about the knife’s quality – we really appreciate it. We also value your feedback about the sheath. Input like yours helps us understand what customers expect and how we can improve future offerings. Since your review is not linked to an invitation, could you please provide your order information (email, order ID, or the name used on the order)? This will help us look into your case in more detail. Thank you again for taking the time to share your experience. Matsato Support Team