MAURIPRO (mauripro.com) has a 4.3 out of 5 rating on OK.one, based on 65 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is good. 83% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 38% of negative reviews; 62 of them were added in the last 12 months. Last updated 2026-08-10.
They picked and shipped the wrong goods. A more expensive part but useless non the less on my boat. AI assistants make it impossible to talk to a real person. 5 or more emails with a response that makes no sense. Ultimately they tried saying the correct goods have been sent, and provided the old fedex shipping number as evidence, which is obviously false.
I had a problem powering up the device. Service at Mauripro helped me through it and all is well. All previous purchases were perfect. It is not always the case but with their help all is good. Would highly recomend.
I returned a windlass per direction from Mauripro. They never gave me my money back. They never answered the phone or addressed via email. I know they got it in time because I had shipment receipt. They stole $2500 from me and made me spend time trying to get my money. Horrible vendor. Stay away.
I ordered a Lewmar port light seal using the part number Lewmar gave me. It was the wrong seal. I immediately contacted Mauripro to return it. Finally a few days before my 30 window was up I got an RNA. I returned the seal UPS, which I paid for, and over a month later “Lewmar” said it was ok. When I received my refund it was not what I paid. I will NEVER do business with Mauripro again.
Very poor customer service. I initiated a return the day I received my item. It took weeks for them to authorize the return and when they finally did the refund they charged a restocking fee. The fee was only to be charged if the I didn’t return the item within 30 days! Again I tried to return my item the day it was received any delay was due to Mauripro. They take an extremely long time to respond!
Over many years and numerous orders place without incidence things have now changed. In the transition to AI by Mauripro there no longer is a physical "in the flesh person" to address an order issue. In place of a human is an algorism that assures you that your order concern has been handled and that you will be receiving a confirmation email to verify that your order concerns have been addressed and a tracking number will be provided. Which is not the case. When you call to request a real person to speak with regarding this issue a second and third time (providing Tracking number again) the cyclic response begins again, without addressing where is the order. Off to the bank to cancel order.
I don't think I will be ordering from them again they are very slow I ordered so sheets for my Jenny and 2 1/2 weeks in I still hadn't got them checked on it they haven't even been made yet. Now I'm not a brain surgeon but to go out and cut 255 foot lengths of rope I mean if you took your time should take about 15 minutes maybe if you move slow. I had to call multiple times and of course they pawned it off on wherever it is if they get the rope from and wouldn't give me the phone number said they would call me three times I was told they would call me back and no one ever called me so after 20 something days I logged on and it looks like my sheets were mailed. Here's the problem I was supposed to go sailing next week and they're not going to get here till next Friday so that blows that trip not happy..UPdate ..sheets got here Tuesday but I had already cancelled the trip ..at least they stepped up
Hi David! We’re sorry to hear about your experience. Many of our products—especially custom-cut items like rope sheets—require processing time before shipping, and we always aim to communicate this in advance. That said, we understand your frustration with the delays and lack of updates, and that’s not the experience we want for our customers. We truly appreciate your feedback and will use it to improve our service. MAURIPRO Sailing Team https://www.mauripro.com
Mauripro is completely incompetent. I placed an order for something listed as “In Stock”. Was informed it was in fact not in stock and had an 8-12 week lead time. Placed the order. 4 weeks later was texted that they needed a second approval to submit a special order. They are so incompetent it is painful. Please save yourself the trouble and order from literally anywhere else. Should be a 0/5 star option.
Thank you for your feedback. In some cases, we do require an additional confirmation before proceeding—especially for special orders—to ensure the lead time works for you and to avoid any issues after processing. We apologise for the inconvenience, and we truly appreciate your feedback as we work to improve this process. MAURIPRO Sailing Team https://www.mauripro.com
Fantastic and fast service. I have found a new source for my marine supply needs! Thank you very much.
Thank you so much for your kind words! We look forward to continuing to serve you with fast and reliable service. Thanks again! MAURIPRO Sailing Team https://www.mauripro.com
Gustavo and Mauripro and super knowledgeable and responsive. Best customer service!
Thank you for sharing your experience! We look forward to serving you again! MAURIPRO Sailing Team https://www.mauripro.com
Received item earlier than estimated. Item was packed well and arrived in excellent condition..
We're so glad to hear that your item arrived earlier than expected and in excellent condition. We always strive to ensure our products are well-packed and delivered promptly, so it's wonderful to know we hit the mark for you. MAURIPRO Sailing Team https://www.mauripro.com
I had a few problems with my order because of it being December and because of that had to communicate by email vs talking directly with the company. BUT, replies were within 24hrs and they were great about taking care of the problems. It took until January to get all that I ordered but the quality is outstanding and I will order from them again as well as recommend them.
Thank you so much for your thoughtful feedback! We truly appreciate your patience during the busy holiday season and are thrilled to hear that our team could assist you effectively, even through email. MAURIPRO Sailing Team https://www.mauripro.com
I had visited the website to purchase a difficult to find part. However, the international shipping options appeared limited, thus I did not complete the purchase. Ms. Adriana reached out to offer assistance, an act I have not experienced from any other vendor. She did an excellent job of providing a better shipping option and we completed the transaction with minimal delay. I am impressed...
Thank you so much for your kind words! We strive to provide excellent customer service and are glad you had a positive experience with us. If you need anything else, please don’t hesitate to reach out! MAURIPRO Sailing Team https://www.mauripro.com
I cannot get anyone to besides the chat app. Trying to get some tech help on a bow sprit. I live person would be nice!
Thank you for your feedback! We understand the importance of having live support. We're working on improving our customer service options and appreciate your patience. Please feel free to reach out through our phone or chat, and we’ll do our best to assist you! MAURIPRO Sailing Team https://www.mauripro.com
Excellent customer service and support by Alexandra, fast shipment
Thank you so much for sharing your review! We appreciate your recommendation and look forward to serving you again! MAURIPRO Sailing Team https://www.mauripro.com
Very responsive to questions. Quick to solve problems. Fast processing and delivery. Great customer service!
Thank you so much for sharing your review! We appreciate your recommendation and look forward to serving you again! MAURIPRO Sailing Team https://www.mauripro.com
Thank you for sharing your experience! We look forward to serving you again! MAURIPRO Sailing Team https://www.mauripro.com
Great service from Adriana, help me get what I needed when I needed. Thanks
Thank you for your kind words! We're glad Adriana could assist you. If you need anything else, just let us know! MAURIPRO Sailing Team https://www.mauripro.com
Christina Beuzeville was extraordinarily helpful in getting me a replacement to an incorrect part that Wichard sent me. I received the correct part by mail within 2-3 days. Thanks, Christina!
Thank you so much for taking the time to share your positive experience! We’re thrilled to hear that we were able to assist you effectively and that you received the correct part so quickly. MAURIPRO Sailing Team https://www.mauripro.com
I ordered a Selden Furlex 104 furler. I chose the option of a headstay with a swaged on threaded stud at the lower end because I don't like the idea of the user-installed Sta-lok terminal. I provided an e-mail clearly stating my desired headstay length. I was shipped a stock-length raw headstay with the threaded stud not swaged on, but in a box with the toggle. Mauri-Pro has difficult to contact by phone to discuss this situation.
Dear John,I want to assure you that we will review your case and investigate what went wrong. We will be in touch with you soon to provide an update. Thank you for your patience as we work to resolve this matter. MAURIPRO Sailing Team https://www.mauripro.com
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