MAYFEYR

Good After sales services

“The best customer service team”

The customer service team are the best I have worked with, they are prompt in response, assuring and provides accurate update of deliveries all the time.

Sharon TanSingapore · 2 reviews · Experienced 2025-08-22 · Posted 2025-08-23

Satisfactory Experience Overall

Took a leap of faith to purchase my luxury bag online. The brand new bag arrived around the stated time period. Before arrival their response rate was very fast within working hours to update my bag’s shipping status. Am satisfied with my overall experience.

Genuine Product Online

Timely delivery and very courteous deliveryman. Way above my expectations plus huge savings compared to retail shops.

Great deal

Great deal, fast delivery and great communication

Alyvia LSingapore · 1 review · Experienced 2025-08-13 · Posted 2025-08-13

10/10

Mayfeyr really provided excellent service be it from clarifications through whatsapp to delivery of item! Item was 10/10 and my fiancé loved it! Looking for luxury items that are affordable, definitely would purchase agn!!

Regular updates from receiving orders…

Regular updates from receiving orders to delivering and to ensure that we acknowledge received bags from courier. Well packed bag. Overall satisfied

good

Service is good

Excellent customer service

Mayfeyr provided excellent customer service, and kept me promptly updated on the status of my order. They have a strict QC check and informed me of any imperfections (though not very visible) on the bag, and offered some cash rebate. Delivery was scheduled based on my convenience and availability. A positive experience and will buy from them again!

Super service

Super service! Fast and professional delivery with the updates! Will order more

Jordan WOOSingapore · 2 reviews · Verified · Experienced 2025-07-29 · Posted 2025-08-01

Positive experience

Responsive to enquiries & request, smooth & timely delivery of purchased merchandise.

Reliable and good communication

The company communicated to me throughout the process - eg shipping timelines and when item was on the way. Also called me to arrange delivery timing. Item is new, authentic and very competitively priced.

Their customer service is excellent

Their customer service is excellent, and I truly appreciate it. They provided prompt and professional responses, addressing my concern about a misplaced dustbag from the warehouse. They offered me options for cash rebates or the choice to return and receive a full refund. I felt valued and wasn't just brushed off.

Fuss free return - Excellent Service

I recently purchased a bag through Mayfeyr, but unfortunately, the quality didn’t meet my expectations. To be fair, this wasn’t a fault on their part as the bag was made of raffia, and some fraying is naturally expected with that material. As such, I decided to initiate a return and was aware of the $50 return fee, which I accepted since the request came from my end. However, after the return was processed, the team realised they had missed out on the dust bag that was meant to be included with the original purchase. As a gesture of goodwill, they not only acknowledged the oversight but also kindly waived the $50 return fee and issued a full refund. It was a truly pleasant experience, and I sincerely appreciate their professionalism and attention to detail.

Shafiq RoslanSingapore · 1 review · Experienced 2025-06-18 · Posted 2025-07-02

It was a very humbling experience…

It was a very humbling experience knowing that I have full confidence by them. Their response was prompt, they were very transparent about things such as imperfections on items. They don’t hard sell but instead gives you time to think. Would definitely patronise this platform or even recommend to others. Thank you!

Great experience & follow up

Fuss free delivery of the Givenchy…

Fuss free delivery of the Givenchy backpack bought. Came in good packaging to protect the goods as well. Authentic and trustworthy. Already planning to buy my next item from Mayfeyr

Great Customer service and buying experience!

I appreciate their prompt replies when I ask questions on the bag I want to purchase. They are very detailed with the photos, measurement (size of bag) and any defects ( scratches ) that is not visible even though its a bag on sale. MAYFEYR is a honest company that does their best for thier customers to shop with confidence. They are sincere and will make things without the customer highlighting what can be done. They have a wide range of items listed and the best part the company is based in Singapore. The courrier for MAYFEYR will schedual a timeline at my convienence for delivery which is a great service. Happy to support any local company!

Efficient and seamless shopping experience

The whole processing of buying a bag was seamless and fuss free. I received prompt customer service and my queries were always attended to swiftly. I also received timely updates about the status of my product delivery and truly enjoyed the virtual shopping experience.

I love the response time of MAYFEYR…

I love the response time of MAYFEYR when I had some clarifications regarding my order. The quality of the product is really good and delivery method was safe.