McLuck is a social casino where the player comes first.We’ve searched the globe to bring you the best online casino-style slot games from the most trusted providers. New games are added every week so there’s guaranteed to be something that suits your style and level of experience. We also bring you fantastic McJackpots that can drop at any time - play our top games for your chance to land an epic prize. You’ll get rewarded with Gold Coins every day you log in, and we offer fun promotions where you can win more coins to extend the fun.
Written by the business, not verified by us.
Is Mcluck legit?
Mcluck (mcluck.com) has a 3.4 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. Opinions are polarized: 57% rate it 4 stars or higher while 31% give 1 star; The business has replied to 99% of negative reviews. Last updated 2026-08-12.
Well that would be great if someone would respond
You literally can’t send an email Trust pilot will not let you Is there a different email I can send it to
I just wish someone would look at what I sent it was attention to Hazel
Update to earlier request I don’t have my account ID because Im locked out and I have repeatedly emailed support If you will look at my first review someone from McLuck responded with they would personally look at my account if I emailed then directly and I did.
They said if I emailed attention to them they would investigate my issue further so I sent all the information attention to her
You may not reopen my account but I would appreciate it being looked into further
I do believe their customer service could be improved if they would get back to people as promised . In an earlier review they got back to with a request to email them directly and they would review my concerns. Unfortunately that hasn’t happened. I think when you tell customers you will do something you should
Reply from Mcluck2026-07-13
We're sorry to hear about your experience and understand your frustration.
For privacy and security reasons, we're unable to discuss or review account-specific details through Trustpilot. Please continue working with us through our official support email so the appropriate team can review your case and provide you with an update.
We appreciate your patience and the opportunity to assist you through our official support channel at McLuck.com
Ive very disappointed with Mcluck, ive played here for a long time. Ive not ever recieved the bonus for friends that have used my code and played. Weekly rewards are terrible, I didnt receive them after depositing all week. Second time this has happened. When I first started playing with Mcluck they were friendly and more generous. They have completely done a turn around for the worst. Come on Mcluck, get your A-game back together.
Reply from Mcluck2026-07-13
We're sorry to hear that your recent experience hasn't met your expectations.
We'd like the opportunity to review your concerns regarding your referral reward and weekly rewards. Please contact us via email with your Account ID and any relevant details so our team can investigate and assist you further.
We appreciate your feedback and the opportunity to help at McLuck.com
We're sorry to hear that you haven't received your redemption yet. Please contact us via email with your Account ID so the appropriate team can review your redemption request and assist you further. We'll be happy to investigate your case and provide you with an update at McLuck.com
Shitty customer service, terrible return to player R.TP. Never got my issues resolved , and i've had several. Was getting $15 every 7 days.And for some reason, got bumped down to a dollar on the 7th day. Have not missed a day in i dont know over two years. That's why it's so upsetting , because I thought the more you play , the more you get apparently not here. I've got 25free spins at the moment that I can't even play. Because apparently the game is restricted in my region. I don't get that part, but if the whole site is available in my region except for like a couple games, why are those couple of games not available?And why are they on the site. Anytime I open up a game and go to play , I have to reload and reload because I get the sad face with the Gray screen. Almost every time I open a game , I have to reload it at least three times for it to stop doing that. And it does that conveniently right when I get a bonus too. And then the bonus does never comes back when I reload, so it's like I never won the bonus in the in the first place, terrible, terrible, terrible, online gaming experience never going to play Here Again. And that is a promise.
Reply from Mcluck2026-07-13
We're truly sorry to hear about your experience and understand how frustrating this has been.
We'd like the opportunity to review the issues you've described, including your rewards, game availability, and gameplay concerns. Please contact us via email with your Account ID and any additional details or screenshots you may have so our team can investigate each concern thoroughly and assist you further.
We appreciate your feedback and the opportunity to help at McLuck.com
We're sorry to hear about the delay and understand how important it is to receive your redemption as quickly as possible.
If you have any questions about the status of your redemption, please contact us via email with your Account ID. Our team will be happy to review your case and provide you with an update at McLuck.com
I'm in a bonus round three different times for them to pay me out one time. I provided screenshots of real time and they still told me that they were not paying out almost $1,000! I'm really appalled and disappointed with this platform
To respond to mclucks reply I did talk to you through chat and through email and got nowhere except told that I was not going to be paid out I can provide screenshots of that as well if you would like that reply is just a automatic generic reply
Reply from Mcluck2026-07-13
We're sorry to hear that you remain dissatisfied with your experience.
If you'd like us to take another look at your concerns, please contact us via email with your Account ID and any screenshots or additional information you'd like to share. Our team will review your case thoroughly and provide you with the appropriate assistance.
We appreciate the opportunity to assist you through our official support channel at McLuck.com
Now I know mcluck pulling stunts and the FBI needs to get involved your affiliated with puslz after losing $35 thousand on pulsz deadliest catch they did the same thing mcluck is doing Now locked me out of my account Hello FBI investigation needed!!!! Your fraudulent if you can just close a account for complaining that losing thousands and not winning 100%The FBI fraud department needs to investigate you!!! I guess with you having the right to close my account I should have the right for you to send my money back!!! Already sent two messages to support with no reply!! I will wait until the end of the week than I think I will go see my bank manager and report a case of fraud!!
Reply from Mcluck2026-07-13
We're sorry to hear about your experience and understand your frustration.
For privacy and security reasons, we're unable to review or discuss account-specific matters through this channel. Please contact us via email with your Account ID so the appropriate team can review your case, address your concerns, and assist you further.
We appreciate the opportunity to assist you through our official support channel at McLuck.com
Great game! LEGIT and fun to play! WITH SO MANY OPTIONS, you can’t go wrong. They have something for everyone! They give daily bonuses so you don’t have to add funds unless you wish to. I have won numerous times, with the highest payout being 6k. I would never guide you in the wrong direction and I’m ALWAYS 100% honest when I do reviews because an honest review can make a huge difference on a persons desire to play or if your lied to, & you lose out on your own hard earned money. Trust me when I say, you won’t be disappointed! And you will be back! My first payout did take 3-5 days even though it did have a lighting bolt next to it, meaning it should’ve qualified for an instant payout, in which I did choose. But if that’s the only thing I have to worry about, then I’m great! && you will be too! MCLUCK DOES NOT DISAPPOINT! Give it a shot, & thank me later! GOOD LUCK MY BEAUTIFUL PEOPLE! WIN BIG! Also, wouldn’t you rather put your hard earned money into a game that is legit vs. putting money into a game that doesn’t allow you to redeem your winnings? Pretty easy answer right there.
Hello customer,
This is Grace from McLuck.com Customer Support.
We're sorry to hear you're disappointed with the account closure.
Please note that account closures are only made following a review and in accordance with our Terms of Service and applicable policies. We understand you may have questions about the decision.
If you believe the closure was made in error or would like additional information, please email us, and we'll be happy to review your concerns or direct them to the appropriate team.
Thank you for your understanding.
I loved this site as far as playing games. However, I wouldn’t waste your time/money on doing AMOE’s. I have several friends that do this too and none of us ever was credited for them. I checked the template constantly to make sure mine was correct. Sent hundreds and credited for (maybe?) 3. A lot of work for nothing.
Reply from Mcluck2026-07-13
Hello KLR,
This is Grace from McLuck.com Customer Support.
Thank you for sharing your feedback. We're sorry to hear that your experience with the AMOE process has been disappointing.
Each AMOE submission is carefully reviewed to confirm it complies with all the promotional requirements specified in the Sweepstake Rules. Submissions that are incomplete, contain mistakes, or fail to meet eligibility standards may unfortunately not be credited.
If you believe your eligible submissions were not credited, please contact our support team with the relevant details so we can review your case. We appreciate your feedback and will share it with the appropriate team for further review.
McLuck closed my primary account and stoked my winnings. I’ve had this account for years. All of a sudden I tried to redeem and it gets shut out immediately. No response whatsoever then a message saying they found I had 2 accounts which I only use one account and that’s the one I won on. Tell me why they closed my primary account and only account I use without asking but keep open the one I don’t know about or use. Why would you keep the one open that you clearly see I don’t use. This is illegal and fraudulent. They also don’t just decide what account to leave open anyway. So this is a clear criminal action to steal my Winn of 4000.00 dollars. I’m contacting Attorney General and the BBB along with criminal online fraud and above.
Reply from Mcluck2026-07-13
Hello Shannon,
This is Grace from McLuck.com Customer Support.
We understand how upsetting and frustrating this situation must be, especially given your concerns about your account and your winnings.
Please note that account closures and eligibility decisions are made following a review of the account in accordance with our Terms of Service and internal policies. We understand that you disagree with the outcome, and we appreciate you sharing your concerns.
If you believe the decision was made in error or you have additional information that may be relevant, we encourage you to reply with your account ID. If the review has already been completed, we understand your right to seek further assistance through the appropriate regulatory or consumer protection channels.
We appreciate your patience and understanding.
I've been playing this game for awhile and I know this may seem like hey hes mad cause he gambled and lost...not the case and hey dont listen to my review you'll learn on your own...its set to house always win and thats the casino world right....I win big maybe 2 times a year and the past few months I've played and put 60 to 100 a week with no wins..then why keep playing they ask....cause the wind have been decent enough to keep me going till now im all set .but thats gambling I get that... chumba is where its at this site takes with little return...I dont trust it anymore ive seen the trend and learned again its gambling so you test the fate of luck....Mcluck is a sham dont trust it.... SC wins at random is like 1 of 5 of GC spins maybe....sucks cause I like mcluck but it doesn't Payout and its clear thats the goal....its a digital world people think of it pray on your willingness to play give alittle and set your ip address to take take take....this isnt just me I have a group that got me into this on the same page do yourself a favor dont do it...but your gonna say ah sore loser thats not it I dont throw hundreds to be that upset but the longer ive been playing on mcluck the more ive noticed the delicne of wins...even the new games you play you notice if your not a high roller forget it 30 to 50 bucks gone in seconds spend .60 a role win .12 maybe every 5 spins its a sham mcluck shame on you this world is tough enough and you keep eating off the weak ...proud of you
Reply from Mcluck2026-07-13
Hello Jesse,
This is Grace from McLuck.com Customer Support.
Thank you for taking the time to share your feedback. We're sorry to hear that your recent experience has left you feeling disappointed.
We understand how frustrating it can be when the results don't meet your expectations. All of our games use certified Random Number Generators (RNGs), meaning every spin is independent and randomly determined. Past outcomes do not influence future results, and neither gameplay history nor spending levels affects the outcome of individual spins.
We appreciate your concerns regarding your recent gameplay experience and understand why it has impacted your confidence. Feedback like yours is valuable, and we'll make sure it is shared with the appropriate team for review.
We genuinely appreciate the time you've spent playing with us and are sorry to hear that you're considering leaving. Thank you again for sharing your honest thoughts, and we wish you all the best moving forward.
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