midtownumbrellas.com (midtownumbrellas.com) has a 3.7 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
I am having no success in receiving help to order a Cantilevered Patio Umbrella from Midtown Umbrellas/Made In The Shade. Could your contact person please email me at the earliest to offer some guidance?
Thank You
Elaine Davie (Mrs.)
Reply from midtownumbrellas.com2026-07-14
Hi Elaine — we're sorry we let you down here; this isn't the standard we hold ourselves to. Please email us at [email protected] and we'll make it right — whatever it takes. — The Midtown Umbrellas Team
Issues with chat feature and speaking with an Agent
I had a hard time contacting customer service at first since the chat function link on the website wasn't active, and the phone call would automatically disconnect after a minute of holding for an agent. Everything was resolved quickly after I sent an email.
Reply from midtownumbrellas.com2026-03-16
Thank you for your feedback, and we’re glad everything was resolved once you reached us by email. We also appreciate you pointing out the issue with the chat link and phone system. That is not the experience we want for our customers, and we are continuing to improve our support channels. Thank you again for your patience and for choosing Midtown Umbrellas.
