midtownumbrellas.com

Excellent product.

The only reason I give a two star…

The only reason I give a two star rating is the umbrella is great! Their customer service is horrible. After dealing with them for WRONG ITEM SHIPPED TO ME THREE TIMES, duplicate requests from them requiring the same photos that had been previously sent to them, I I finally just received my refund. This whole process took over 6 weeks!!! Bot responses and when you finally get a person to speak to, NO RESOLUTION. Buyer beware, if you receive the correct item, great, if not good luck!

Prompt delivery.

I’ll start with the positive

I’ll start with the positive - easy to order and the orders have come quickly. The umbrella stands with the added weight are great for properties near and on the water where wind come into play. Beautiful design with low profile wheels and clean modern lines in White. The negatives: the screws rust quickly (in less than 4 months) and the finishes on the materials don’t hold up like a standard outdoor product should where everything else in these projects that’s been outdoors for a few seasons. Particularly the umbrella stands we replaced after several years of use seem far superior now to what we’ve received. Customer service has been somewhat helpful and is sending some replacement screws for 2 of the 5 umbrella stands I bought for the project, but that’s a minor fix for the quality of what I had expected from what looked like great design and showed up looking as good as I’d expected. Disappointing and after buying for two projects now, I don’t think I will buy again.

The shipment was missing one screw and…

The shipment was missing one screw and nut. I first called and described the missing parts and the representative said a replacement would be shipped out. When I called a week later to check on status the representative said they had no record and I needed to fill out an online form. I sent a picture and a description of the missing parts (and offered to FaceTime with the representative ). And you sent me the wrong parts. I emailed the representative two days ago with the issue and have still not heard back. Given the price of these umbrellas (I’ve bought 3) follow up service hasn’t been good. I

Its hard to give a real review when the…

Its hard to give a real review when the product hasn’t arrived. We entered our order two weeks ago and according to Fedex only the label has been printed. Hoping for a quality product but right now we are in the void. Will update post delivery.

Responsive Support

There was an issue with one of the lights on our new Glow umbrella and Support responded the next dat shipping out a replacement frame after reviewing my photos, very responsive.

Excellent customer service

Excellent customer service, honoring replacement of faulty base. Many thanks!!! WVP, MD

After my negative review

After my negative review, I finally was contacted by the right customer service rep. that took care of everything that I needed and they resent my order. On a side note, FedEx is horrible. First they returned my order saying that they were unable to deliver to my address then they delivered my replacement order damaged. they originally said they were returning it and I got in touch with FedEx and had them send anyway. The packaging was severely damaged but the umbrella etc. was in tact. Thanks to Midtown for finally getting my umbrella. As far as the quality of the umbrella. Love it and it seems to be of high quality. I am pleased with the product even though it took almost two months to get it.

I purchased the umbrella and stand four…

I purchased the umbrella and stand four weeks ago and selected this brand because they could deliver on time for a party I was hosting. The umbrella arrived but the stand was delivered with missing parts. I contacted customer service, completed a claim form and the part arrived a week later, but it does not fit the base of the stand that I purchased. I contacted customer service again, they said they would contact the warehouse and send another part. It is now 4 weeks since I ordered the umbrella and stand. The customer service is terrible, with representatives that are uninformed and unhelpful.

warranty service

While obtaining warranty service on the website is nearly impossible, I knew this and sent an email instead. Customer service responded almost immediately and I had a new product within a week.

Very bad experience and I still have…

Very bad experience and I still have not gotten all of what I purchased.

I was very pleased when my umbrella…

I was very pleased when my umbrella arrived because of the color and the fabrics. This umbrella feels and looks so much better than other quality umbrellas I have purchased just hope it holds up as well as advertised. Thank you

This is a great umbrella and we really…

This is a great umbrella and we really appreciate the high quality and great shade it provides. I would recommend Midtown Umbrellas for sure. Our only issue was that the assembly instructions were a little lacking but my husband figured it out. So maybe tweak that issue with some more explicit instructions to be included in the package (like where the springs go).

excellent product

excellent product, fast delivery

Great product, good service.

The umbrella came quickly and is beautiful.

Web site that’s not current

Web site that’s not current. Phone representative also not up to date. Details of this transaction to frustrating to go into detail. My wife purchased our first umbrella with no problems. This one was a pain. Mike, the last representative was able to sort things out.

Cantilever umbrella was delivered but...

Ordered on 7/15. Cantilever umbrella was delivered, but base is no where to be seen. I have emailed customer service twice with no response. I called and service rep was hard to understand, asked him to repeat and he became irate, yelling. Called 2nd time to return. Linda seemed to recognize it was fulfillment issue, put me on hold, then told me she would call back. She has not.No one seems to know where their own product is.

One star is being generous!!

One star is being generous!!! We are extremely disappointed with our experience with Midtown Umbrellas. Our umbrella lasted just two years before the frame snapped during heavy wind. We submitted photos and a warranty claim, believing we were entitled to a replacement based on the terms of the warranty. Despite providing the requested documentation, our claim was denied without what we feel was a satisfactory explanation. We purchased this umbrella expecting it to last much longer, especially given the warranty. As customers, we feel misled and let down by the company’s unwillingness to stand behind its product. Because we believe the warranty has not been honored, we are exploring our legal options. Based on our experience, we cannot recommend Midtown Umbrellas. We expected much better customer service and support when a product fails within the warranty period.

Response time and customer service is…

Response time and customer service is excellent! Unlike many other company warranty claim process that wear you down until you give up, Midtown treats you like family! Pleased to recommend their quality product & experience to all! Thank you!