midtownumbrellas.com (midtownumbrellas.com) has a 3.7 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
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Mark Jackson · 1 review · Experienced 2026-07-25 ·
★★★★★
Half good, half subpar
The top of the umbrella is very good. Light but sturdy fiberglass spines in the umbrella.
The bottom was low quality. The plastic pole screw is cheap soft plastic. And, the bottom pole slips out from the attachment even when the screw is fully holding the upper pole. I had to superglue it on.
At about $140, Too expensive to have that kind of issue.
Reply from midtownumbrellas.com2026-07-28
Hi Mark — you're absolutely right to be upset, and this is on us. An umbrella that shows up without the parts to put it together isn't acceptable. Please email us at [email protected] and we'll get the correct parts to you right away — whatever it takes to make this right. — The Midtown Umbrellas Team
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Mon · 2 reviews · Experienced 2026-07-22 ·
★★★★★
This company is misrepresenting poorly…
This company is misrepresenting poorly made umbrellas as commercial quality. Then don’t stand behind their product. It was so weak it bent in the sun and heat then snapped. Company didn’t want to do anything and lied about wind resistance of their umbrellas. It failed at my own eyes 12 days after receiving it and they didn’t stand behind it. The weather app said wind gusts up to 19mph. I saw it bend and then fall and snap. Tried to catch it. Advertised for up to 35mph. Don’t waste your time and money with this immoral company.
Reply from midtownumbrellas.com2026-07-28
Hi Mon — we're sorry we let you down here; this isn't the standard we hold ourselves to. Please email us at [email protected] and we'll make it right — whatever it takes. — The Midtown Umbrellas Team
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James Irby · 1 review · Experienced 2026-07-25 ·
★★★★★
So many umbrella options to choose…
So many umbrella options to choose from, and all built with exceptional quality. Love all the choices and the products we received. Still, the most awesome thing was how quickly these umbrella’s arrived. It was barely 3 days, and BAM! There they are, on my front porch. Sure came in handy after we lost our 2 prior umbrellas from an unexpected storm. Thanks Midtown for getting our pool/backyard back to normal so quickly. Overall great product, great price, and great service!
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Agnieshka Jane · 1 review · Experienced 2026-07-25 ·
★★★★★
Product itself is excellent, customer service mediocre at best.
Product itself is excellent. Some problems with shipping (some FedEx related). Customer service subpar. Hard to get a quick response or someone on the phone. Missing hardware in one cantilever. I have been trying to get a replacement crank. So far they’ve sent 2, wrong color each time. Very frustrating.
Reply from midtownumbrellas.com2026-07-26
Hi Agnieshka — you're absolutely right to be upset, and this is on us. An umbrella that shows up without the parts to put it together isn't acceptable. Please email us at [email protected] and we'll get the correct parts to you right away — whatever it takes to make this right. — The Midtown Umbrellas Team
One poll/rib already broken underneath the umbrella, no customer service
One poll/rib already broken underneath the umbrella, no customer service. I need a specific screw or something to lock and hold it back into place. The styrofoam is still on and already is broken.
Reply from midtownumbrellas.com2026-07-25
Hi Kimberly — you're absolutely right to be upset, and this is on us. An umbrella that shows up without the parts to put it together isn't acceptable. Please email us at [email protected] and we'll get the correct parts to you right away — whatever it takes to make this right. — The Midtown Umbrellas Team
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CHRISTINA NOEL TELL · 6 reviews · Experienced 2026-07-11 ·
★★★★★
The Part Time Job I Didn't Apply For
Backstory: We ordered a square umbrella from Midtown Umbreallas and were really happy with it, so we decided to order four more. Unfortunately when we went back into the website the product was out of stock. So we ordered four round umbrellas with the same colored poles, bases and canopies as the original order. When the four new umbrellas were delivered two of the poles were a different color and material. The third umbrella was broken (wouldn’t tilt). So, out of four new umbrellas, one worked and was the correct model that we ordered.
Two weeks later, we now have a part time job:
We emailed the “Support” email address listed on the website. It bounced back as undeliverable.
We called Customer Service. The rep walked us through how to set up a return online. This was a different email than what was listed.
That email address worked and the company asked that we video the broken umbrella in action. Also, they wanted a video of the boxes that contained the wrong products. Done!
They sent us two return shipping labels for the wrong products and told us we could toss the broken pole, they would send a replacement.
Once we read the labels we determined that they were incorrect. They had us returning products that were correctly sent.
We wrote to the company and asked for corrected shipping labels. No response.
We decided to send back the incorrect umbrellas using the labels provided.
When we went to print them, they were for two different carriers (Fed Ex and USPS). We have written asking for corrected packing slips and return labels. CRICKETS!
Today they sent us an email asking to review our purchase. So, we are SUPER FRUSTRATED and so far we have spent about $2700. We need to see this through, but if you’re considering ordering from them our suggestion is not to!
Reply from midtownumbrellas.com2026-07-21
Hi Christina — we're sorry you couldn't reach us; that's not the experience we want, and we're fixing our phone support. Please email us directly at [email protected] and we'll take care of this personally, right away — whatever it takes. — The Midtown Umbrellas Team
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David Magid · 1 review · Experienced 2026-07-01 ·
★★★★★
Worst customer service.
Worst customer service.
1. Let's not clear that umbrella bases are to be ordered separately from the umbrella.
2. New umbrella Bass arrived missing parts.
3. Replacement parts got lost.
4. Trying to connect with customer service for any of these issues was painful and took at least a few hours to reach any live person.
AVOID PURCHASING!
Reply from midtownumbrellas.com2026-07-22
Hi David — you're absolutely right to be upset, and this is on us. An umbrella that shows up without the parts to put it together isn't acceptable. Please email us at [email protected] and we'll get the correct parts to you right away — whatever it takes to make this right. — The Midtown Umbrellas Team
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Michael Young · 1 review · Experienced 2026-07-19 ·
★★★★★
Quality Great Looking Umbrella
Quality Great Looking Umbrella. Helpfull Customer Service.
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Roger · 1 review · Experienced 2026-07-02 ·
★★★★★
Repeat Customer
Second purchased from Midtown. First bought a round 10ft umbrella in 2025 and it did very well withstanding the seasons and weather outside. For 2026, we wanted more area shaded and went with a 10x10 square, Really nice umbrella, with an easy setup. Next, hopefully a pergola, but until then we are enjoying our Midtown umbrellas.
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Mary Q · 2 reviews · Experienced 2026-07-18 ·
★★★★★
Helpful customer service people
Helpful customer service people, great product!
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Joseph D Kasman · 1 review · Experienced 2026-07-17 ·
★★★★★
Solid construction
Solid construction. Well designed. Straightforward transaction and delivery. All good so far…….
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Mike Roof · 1 review · Experienced 2026-07-17 ·
★★★★★
very high quality umbrella and base
very high quality umbrella and base the raising and tilting mechanism is also high quality and a breeze to use the price is very reasonable less than others i looked at
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Corey · 2 reviews · Experienced 2026-06-17 ·
★★★★★
Warranty service is very poor if you need repair!
The umbrella is OK but service if you need a replacement part is terrible in warranty. I nut fell off the top (which is shouldn't have to start with) where the arm rotates to hold the umbrella out. Have 3 sets of screws (2 the same) that have been sent, none even remotely close to what I have described, sent pictures of, etc. Also, now I am getting bills from FedEx for fees and duties for parts that are not even correct. Response takes days and follow ups to get attention. I would not do this again, we have neighbors who paid significantly less for their umbrellas and have no issues with ones years older.
Reply from midtownumbrellas.com2026-07-18
Hi Corey — you're absolutely right to be upset, and this is on us. An umbrella that shows up without the parts to put it together isn't acceptable. Please email us at [email protected] and we'll get the correct parts to you right away — whatever it takes to make this right. — The Midtown Umbrellas Team
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JG · 1 review · Experienced 2026-07-11 ·
★★★★★
The umbrella arrived without enough…
The umbrella arrived without enough bolts to secure it to the umbrella stand purchased with it, which seems simple enough to solve but getting in touch with someone to send me additional bolts has not been possible causing unnecessary fristration
Reply from midtownumbrellas.com2026-07-15
Hi Jg — you're absolutely right to be upset, and this is on us. An umbrella that shows up without the parts to put it together isn't acceptable. Please email us at [email protected] and we'll get the correct parts to you right away — whatever it takes to make this right. — The Midtown Umbrellas Team
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Jorge L. Rodriguez · 1 review · Experienced 2026-07-09 ·
★★★★★
The order came incomplete.
The order came incomplete. Order # US-75502.
- The handle for the umbrella did not arrive
- The "The Grande Light" ordered and paid for did not arrive
- The Wood Deck Anchor Base Plate ordered and paid for did not arrive
Reply from midtownumbrellas.com2026-07-15
Hi Jorge — waiting on an order that hasn't moved is frustrating, and we're sorry. Please email us at [email protected] with your order number and we'll track it down and make it right — whatever it takes. — The Midtown Umbrellas Team
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Jeff Finklea · 9 reviews · Experienced 2026-07-11 ·
★★★★★
Delivery was quick just a 5 day week
Delivery was quick just a 5 day week. Packaging was very good. The umbrella quality is right on for the price point. Setup was a breeze! It takes longer to unpack than to set it up and start using it.
Correct parts were never shipped. Holding bases that are useless without the correct parts that were not sent to me.
Reply from midtownumbrellas.com2026-07-14
Hi David — you're absolutely right to be upset, and this is on us. An umbrella that shows up without the parts to put it together isn't acceptable. Please email us at [email protected] and we'll get the correct parts to you right away — whatever it takes to make this right. — The Midtown Umbrellas Team
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Robert Smith · 6 reviews · Experienced 2026-07-09 ·
★★★★★
Great umbrella
Great umbrella! Easy to put into my table and umbrella weight.
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Mike Strahan · 3 reviews · Experienced 2026-07-09 ·
★★★★★
Things seem to have changed.
I do not know as of yet. When I order the umbrella in the color I wanted, three days later they tell it is not in stock in the color I asked for. So at this time I’m not able to give a review for something I don’t have. Maybe when I have it I will do an update. I order this umbrella and cover and stand. On July 3 2026. I have received only the stand. It is July 18th 2026. I called the costumer service and they say it is in transit with fed ex they said. I used the fed ex tracking number and fed ex said the tracking number doesn’t exist. When I contacted customer support they said they would email me the tracking number. To date I have not received anything from customer support. I have never been through anything like this. I would have like to give them a great review but I can’t when they do not care about the customer and take your money. They will have to earn a great review from me by communicating and full filling an order. So use caution with this company. Just an update on 7-18-26 I called customer support to inquire about my order, the response from customer support was it has shipped. I asked when and who the carrier was they said FedEx. And the person from customer support said they would send me a email with tracking number, which it came later in the day and FedEx had no record of that tracking number. That being said I was quite disappointed. Then on 7/20/26 I received a new email with a different tracking number for the shipment, and it appears from FedEx it is on the way with a delivery date of 7-22-26. Customer service I think could have better communicated on 7-18-26. They just sent me the same tracking number from the original date of shipment fromFedEx which was not any good. So that was very disappointing from a customer perspective. I do appreciate that it has shipped, I think from a customer’s point of experience their needs to be some improvement with the customer support. Once I have the product I will again update this review. I have received the umbrella and I must say this is very much a quality product, very impressed. With that being said, if I were to purchase another umbrella I would purchase another from Midtownunbrella again. The only reason I didn’t give them 5 stars was a lack of communication.
Reply from midtownumbrellas.com2026-07-14
Hi Mike — waiting on an order that hasn't moved is frustrating, and we're sorry. We want to fix this today. Please email us at [email protected] with your order number and we'll track it down and make it right — whatever it takes. — The Midtown Umbrellas Team
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Foran Micheal · 2 reviews · Experienced 2026-07-10 ·
★★★★★
Would definitely buy again
Would definitely buy again. Very well made. Received in a timely manner.
